Business Details
Handcrafted Natural Fibre Rugs in Devon
Established as a British family-run enterprise, our company has been dedicated to crafting premium natural fibre rugs since 2014. Specialising in bespoke sisal, seagrass, and wool floor coverings, we combine traditional craftsmanship with modern design to create durable, eco-conscious products. Our materials undergo rigorous selection for quality, ensuring both aesthetic appeal and functional resilience. With hand-crafted production in Devon, we prioritise sustainable practices while maintaining competitive pricing. The business operates under Rugs Direct Online Limited, leveraging our expertise in textile manufacturing across multiple natural fibres. Our team's deep understanding of fibres like sisal's 100% natural composition and seagrass's stain-resistant qualities informs every product.We maintain transparency through detailed material specifications and technical data sheets. Customer confidence is reinforced through free sample provision and a 3-5% tolerance allowance for hand-crafted measurements. Our commitment to E-E-A-T principles is demonstrated through comprehensive product education resources explaining natural fibre properties, from sisal's flame-resistant characteristics to wool's thermal performance. Industry recognition includes partnerships with global fibre suppliers and certifications for our Intec Stain Treatment's environmental compliance.
Services
Bespoke Rugs
Free Samples
UK Delivery
Intec Stain Treatment
Fibre Education
Highlights and features
- We provide free sample swatches for all materials
- Our 14-day delivery lead time for standard orders
- UK mainland delivery at no additional charge
- Intec Stain Treatment certified for environmental compliance
- Handcrafted in Devon using traditional weaving techniques
Associations and certifications
- Intec Stain Treatment
What people say
Eco-friendly materials
Precise craftsmanship
Responsive service
Excellent quality
Prompt delivery
Services
Bespoke Rugs
Our made-to-order rugs allow complete personalisation of size, material, and border combinations. Available in multiple natural fibres including sisal, seagrass, and wool. Each creation undergoes quality control before dispatch.
Free Samples
Request complimentary swatches for up to four materials before committing. Samples demonstrate texture, colour accuracy, and weave quality. Delivered via Royal Mail within 3-4 working days.
Intec Stain Treatment
This fluorocarbon resin treatment creates stain-resistant barriers on all fibres. Environmentally certified protection that maintains material integrity while enhancing cleanability. Applied during manufacturing.
Fibre Education
Comprehensive resources explain fibre properties, from sisal's biodegradability to wool's thermal insulation. Technical specifications and care instructions accompany every product.
UK Delivery
Free mainland UK delivery via professional couriers with tracking. Specialist carriers handle oversized items. International quotes available upon request through email consultation.
Questions
Can I return a bespoke rug if unsatisfied?
As made-to-order products, bespoke rugs aren't returnable. We recommend ordering samples first to ensure material satisfaction before committing.
How does delivery work for oversized rugs?
Rugs exceeding 3m width require specialist carriers. The courier will coordinate delivery slots directly with customers for these larger items.
Is seagrass available in different colours?
Seagrass remains in its natural tones as its non-porous nature prevents dye absorption. The fibre maintains its characteristic warm, earthy hue.
What payment methods do you accept?
We process card payments securely through Stripe during checkout. Additional payment options aren't currently available for online orders.
How do I measure for a custom rug?
Specify dimensions in centimetres during design. Allow 3-5% tolerance for hand-crafted sizes. Border selection affects final dimensions which include edging measurements.
