Firstcall Engineering

Founded in 2015, Firstcall Engineering has established itself as a trusted provider of refrigeration, gas, and catering maintenance solutions. Our Managing Director, a former Service Engineer, identified critical gaps in maintenance regimes while working in restaurants, leading to the development of our proactive approach. With a team of specialist engineers supported by robust technical infrastructure, we deliver reliable servicing and emergency repairs to restaurants and pub chains across the UK. Our focus on minimizing equipment downtime through regular maintenance has helped clients preserve productivity and profitability. We operate as a privately owned business, combining the agility of a small company with the resources of a larger organization.

Our engineers are Gas Safe Registered and equipped with comprehensive parts inventories, ensuring most repairs are completed in a single visit. We adhere strictly to regulatory standards, providing certified gas safety checks and equipment compliance documentation. Our 24/7 emergency response service ensures critical catering operations can resume swiftly after equipment failures. We serve diverse clients, from high street restaurants to national pub chains, offering tailored maintenance schedules and free consultations. Our commitment to quality, compliance, and customer satisfaction underpins every service we deliver.