Business Details
11 Years
experience
Professional Dog Care Services in West Oxfordshire
Founded in 2015 by Jon and Clara Roff, My Best Friend Dog Care Dog Care combines decades of combined experience in business development and retail to deliver exceptional canine care. Our team of certified professionals specialises in doggy day care, home boarding, dog walking, and puppy care, operating from 12 nationwide locations across the UK. We prioritise individualised attention, with all staff undergoing DBS checks and our carers completing in-depth home assessments. Our services cater to dogs of all ages and temperaments, offering tailored routines including medication administration and socialisation programmes.With a strict maximum of 4 dogs per day care session and secure transportation in air-conditioned vans, we ensure safety and comfort. Our franchise network maintains consistent standards through regular quality audits, while our 24/7 client communication guarantees transparency. Recognised for our 'home from home' approach, we've earned industry trust through 9 years of reliable service and over 100 five-star testimonials.
Services
Doggy Day Care
Dog Walking
Home Boarding
Pet Sitting
Puppy Care
Details
- Year established: 2015
Highlights and features
- We offer DBS-checked, experienced dog care professionals at every location
- Our carers complete in-depth home assessments before accepting bookings
- We maintain a strict 4-dog maximum per day care session for safety
- We provide secure key-holding with numbered log tracking for client convenience
- Our franchise network undergoes regular quality assurance audits
What people say
Quality of service is astounding
Happy and relaxed dogs
Professional and flexible
Secure key-holding service
Regular photo updates
Services
Doggy Day Care
Our doggy day care service provides supervised socialisation and exercise for dogs. Puppies and adult dogs receive tailored attention with a maximum of 4 dogs per session. We include two country walks daily and follow strict safety protocols for temperament assessment.
Dog Walking
Professional dog walking services with off-lead group walks in secure locations. We transport dogs in air-conditioned vans with individual cages, offering three daily time slots and consistent walker assignments for trust-building.
Home Boarding
Home-based dog boarding with pre-visit assessments and matching to suitable carers. We maintain regular communication with photo updates and follow clients' routines for feeding, walking, and medication administration.
Pet Sitting
In-home pet care visits for feeding, watering, and short walks. Ideal for older dogs or puppies requiring limited exercise, with visits scheduled in three daily time windows and DBS-checked caregivers.
Puppy Care
Specialised puppy care focusing on safe socialisation and development. We provide toilet breaks, controlled play sessions, and temperament assessments while following age-appropriate exercise guidelines.
People
Jon Roff
Co-Founder
Former corporate business development expert with 20+ years' management experience. Co-founded My Best Friend Dog Care Dog Care in 2015, establishing the West Oxfordshire branch and franchise network.
Clara Roff
Co-Founder
Experienced retail business owner who established My Best Friend Dog Care Dog Grooming alongside the care service. Provides expert animal care knowledge and operational management for the West Oxfordshire operations.
Nicola Puma
Chigwell Manager
Chigwell branch manager with specialist expertise in dog behaviour. Provides localised care services while maintaining company-wide standards through regular quality assessments and client communication.
Vernon Pearce
Burntwood Manager
Burntwood location specialist with extensive experience in puppy socialisation programmes. Manages day-to-day operations while ensuring adherence to the company's care protocols and safety standards.
Kerri Lovelock-Scarna
Fareham Manager
Fareham branch operator with particular expertise in senior dog care. Implements tailored routines for older dogs while maintaining the company's commitment to individualised attention and safety protocols.
Questions
What dog care services do you offer?
We provide doggy day care, home boarding, dog walking, pet sitting, and puppy care services across 12 UK locations with DBS-checked professionals.
Do you require an initial consultation?
Yes, we conduct face-to-face consultations to assess each dog's temperament and create tailored care plans before accepting any bookings.
Are your staff DBS checked?
All caregivers with unescorted access to client homes undergo basic DBS checks as part of our safety and trust protocols.
How do you transport dogs?
We use air-conditioned vans with secure individual cages, never transporting more than 6 dogs at a time for safety and comfort.
Can you care for puppies?
Yes, we specialise in puppy care with age-appropriate socialisation programmes and toilet break services, following strict exercise guidelines.
What safety measures do you have?
We conduct home assessments for carers, maintain low dog-to-staff ratios, use secure transportation, and hold comprehensive insurance coverage.
Videos
Reviews (6)
Mark Edgell
Feb 23, 2021
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Visited MBF last week for a much needed nail clipping for Henny (GSP). Really impressed with the lockdown safety measures in place with a one in-one out system and a sanitiser station outside, and inside with a defined area for customers behind a series of screens, whilst everyone was fully masked. Its clear that Clara, Jon, Lynsey & Molly are all doing their best to look after our pooches and their owners during the pandemic. We look forward coming back, hopefully in better times, but for now this will have to do! Well done gang, keep up the good work.
Rachel Blackie
Nov 09, 2019
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My puppy loves going to Jon and Clara twice a week, I think it's the highlight for him! He jumps out of the car, tail wagging, and pulls all the way to the gate! He has the opportunity to go for walks off lead as well as access to the garden all day and a nice sleeping area if he is tired (which is hardly ever!) I would highly recommend this service!
Andrew Wilson
Oct 13, 2019
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This is a superb dog groomers. At very short notice they were able to accommodate a grooming for the dog of a family member. The dog was staying with us for a few weeks. The dog loved it and looked really tidy. We will certainly use this place again in the future, when our doggy guest is with us
Indeed we have returned : Once again Clara provided a superb grooming for our guest dog. Indeed his next visit is already booked. It is reassuring to know that such a professional service is available close by.
Indeed we have returned : Once again Clara provided a superb grooming for our guest dog. Indeed his next visit is already booked. It is reassuring to know that such a professional service is available close by.
Maureen Broomfield
Aug 28, 2019
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Poppy was welcomed by Jon And went off happily with him . I received a text that evening to say she was settled and doing fine. When we picked her up after four days she was happy and tailwagging. I would have no hesitation in recommending my best friend to anyone And would definitely leave poppy again
Charlie Allen
Jun 10, 2019
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I left my rescue greyhound with My Best Friend for his first stay away from me since I got him. He was very well looked after and came home a happy dog. I will definitely be using My Best Friend for all my future dog sitting requirements.
Mart B.
Jan 31, 2019
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Highly recommend , Jon has found some brilliant carers to have our dogs when we are away , they have always been well looked after and have had a great time , Put your trust in Jon if you are looking for dog boarding when you are away , he will match you and your dogs to the right people. Always professional with booking the dogs in to meeting the carers and sending out invoices. We have used "My best friend dog care" 3 times now and will continue to do so as we are very happy with the service provided. Many Thanks
