Business Details
15 Years
experience
Emergency
services
Specialist Van Insurance for All Drivers in Romford
Established in 2011, First Insurance specialises in providing tailored van insurance solutions for drivers of all backgrounds, including younger and convicted drivers. Our approach combines innovative broking with traditional values, ensuring clients receive personalised service and competitive rates. We collaborate with leading insurers like Aviva, Axa, and Ageas to deliver policies that meet diverse needs, including breakdown cover, excess protection, and key cover.Our team prioritises customer feedback, continuously refining our offerings to address evolving demands while maintaining transparency and ethical standards. As part of a group serving over 500,000 clients, we leverage extensive industry experience and regulatory compliance to build trust and reliability in every policy we offer.
Services
Van Insurance
Car Insurance
Breakdown Cover
Excess Protection
Key Cover
Legal Expenses Protection
Replacement Van Hire
Details
- Year established: 2011
Highlights and features
- We partner with leading insurers like Aviva, Axa, and Ageas to secure exclusive rates.
- Our policies include tailored options for young, convicted, and high-risk drivers.
- 24/7 breakdown cover ensures roadside assistance across the UK and EU.
- Flexible payment plans help spread the cost of premiums.
- FCA-authorised with over a decade of experience in specialist insurance.
Associations and certifications
- Financial Conduct Authority
Services
Van Insurance
Specialist van insurance tailored for business and personal use, covering modified vehicles, pick-up trucks, and refrigerated vans up to 7.5t GVW. We cater to high-risk drivers, including those with convictions or limited experience, ensuring compliance and affordability. Policies include optional breakdown cover, legal protection, and free courtesy vans under specific conditions.
Breakdown Cover
24/7 breakdown cover across the UK and EU, offering roadside repair, vehicle recovery, and emergency accommodation. Options include personal-based, business, and European coverage, with rapid response from over 5,500 recovery vehicles. Enhancements like homestart and EU cover ensure comprehensive protection for all drivers.
Car Insurance
Competitive car insurance for high-risk drivers, including young drivers and those with points on their licence. Policies feature optional key cover, breakdown assistance, and legal defence, with flexible payment plans to suit individual budgets. Tailored through partnerships with major insurers for reliable coverage.
Excess Protection
Optional excess protection to reduce out-of-pocket costs during claims, ensuring financial security for policyholders. This add-on safeguards against high excess fees, providing peace of mind for drivers facing unexpected incidents without compromising coverage terms.
Replacement Van Hire
Free courtesy van hire during repairs, subject to policy conditions, to maintain business continuity. This service ensures minimal disruption for commercial users, allowing continued operations while their insured van is being restored to working condition.
Questions
What types of van insurance do you offer?
We provide comprehensive van insurance for business, deliveries, and personal use, covering modified vans, pick-up trucks, and refrigerated vehicles up to 7.5t GVW.
Can I get breakdown cover with my policy?
Yes, optional breakdown cover is available, including roadside assistance, homestart, and EU coverage, with 24/7 support from over 5,500 recovery vehicles.
Are there discounts for experienced drivers?
Yes, we offer up to 70% no claims discount for experienced drivers, alongside tailored rates for young or convicted drivers.
How do I make a claim?
Report incidents immediately via phone, providing your policy number, vehicle details, and incident information. We guide you through the process to ensure swift resolution.
Is your insurance regulated?
Yes, we are authorised and regulated by the Financial Conduct Authority, ensuring compliance with strict industry standards and consumer protection.
Reviews (5)
Steve Worthy
Aug 26, 2021
Report
If 0 stars was an option that what Id give... Appalling insurance company. AVOID AT ALL COSTS. Terrible customer service, on hold an hour plus every time you need to contact them, theyve charged me nearly 300 pounds to cancel my policy, quoted nearly 1000 pounds more then the other companies for renewal... everything about this company is TERRIBLE... AVOID AVOID AVOID
Marisa Young
May 30, 2021
Report
Cant give them -1 or I would. No response from this company. When ever you try to call you spend 5 minutes waiting followed by speaking to the same young lady while your diverted to the correct department and then a further 1 hour on the phone (at least) with no one answering. Disgusting service that never reply and their emails as the address does not exist.
Luke Childs-Bentley
Apr 18, 2021
Report
Very slow and unreliable, have been waiting nearly a month for my NCB bonus to be sent over, have called around 20 times with no help what so ever. Worst insurance company out there!
Aaa Aaa
Mar 30, 2021
Report
Worst of the worst. Tried several times over the weeks to email. No reply. Called the company 20-30 times for weeks and weeks. Call is put on hold and NEVER answered. They wouldn't let me cancel within 14 days. After more than a month I received a text not an email. That said my insurance is cancelled. A small amount of the cost of the policy was returned to the account and that was it. They basically waited until after the 14 days where I could have received the amount back and then told me it was cancelled. Most of the money I was charged for the policy they kept. Don't use this insurer and tell
Wendy Wears
Feb 22, 2021
Report
Critical:Professionalism,Quality
Money grabbing company. Charged my son 63 to cancel a policy, that wasn't due to start until 2 days later. Disgusting
Money grabbing company. Charged my son 63 to cancel a policy, that wasn't due to start until 2 days later. Disgusting
