Business Details
Your Local GP Practice in Kirkby Stephen
Established to serve the healthcare needs of the Eden Valley community, Upper Eden Medical Practice provides comprehensive general practice services with a focus on patient-centred care. Our multidisciplinary team of experienced GPs, nurses, and healthcare professionals delivers preventative care, chronic disease management, and acute medical support across two accessible locations in Kirkby Stephen and Tebay. We prioritise continuity of care through extended appointment availability, including evening and weekend slots via the CHoC Enhanced Access service, while maintaining rigorous standards in data protection and patient confidentiality.Our practice holds Veteran Friendly accreditation, demonstrating our commitment to supporting armed forces veterans, and we actively engage in community health initiatives such as social prescribing and public health education. With modern facilities and digital services including online appointment booking and prescription management, we combine traditional values of compassionate care with contemporary healthcare delivery methods.
Services
General Consultations
Vaccinations
Prescription Management
Chronic Disease Monitoring
Women's Health
Diabetes Care
Online Appointments
Home Visits
Social Prescribing
Patient Education
Highlights and features
- We offer extended evening and weekend appointments through CHoC Enhanced Access
- Our practice holds Veteran Friendly accreditation for armed forces healthcare support
- We provide comprehensive diabetes management and chronic disease monitoring
- Our team includes specialist nurses for women's health and safeguarding
- We maintain strict data protection compliance under the Data Protection Act 2018
Associations and certifications
- Veteran Friendly GP Practice
What people say
Accessible appointments
Professional staff
Comprehensive care
Prompt treatment
Knowledgeable nurses
Services
General Consultations
Our experienced GPs provide comprehensive medical consultations for acute and chronic conditions. Patients can book face-to-face, telephone, or video appointments through NHS account, online forms, or direct contact. Urgent appointments are available daily with same-day or next-day slots prioritised based on clinical need.
Vaccinations
We offer routine and travel vaccinations including flu, COVID-19, and childhood immunisation programmes. Travel vaccines cover Hepatitis A, Diphtheria, Tetanus, and Polio. Our team provides expert advice on required vaccinations for international travel and seasonal health protection.
Prescription Management
Patients access repeat prescriptions through NHS account, mobile app, or in-person submissions. Dispensing available for those living over 1 mile from Kirkby Stephen Health Centre. Our pharmacists provide medication reviews and advice on proper usage, side effects, and over-the-counter alternatives.
Chronic Disease Monitoring
Specialist care for long-term conditions including diabetes, hypertension, and respiratory diseases. Regular reviews ensure optimal treatment plans, with education resources and online courses available for self-management. Our diabetes specialist nurse provides targeted support for blood sugar control and complication prevention.
Online Services
Access 24/7 digital tools for appointment booking, prescription requests, and medical record access. The getUBetter app supports musculoskeletal self-care, while online courses cover back pain, stress management, and pelvic floor health. Secure messaging options enhance patient-clinician communication.
People
Dr Tim Young
GP
Experienced GP with special interests in ophthalmology and minor surgery. Provided medical leadership in the practice until August 2025. Committed to comprehensive patient care through clinical excellence and community engagement.
Dr Mina Marzouk
GP
Dedicated general practitioner offering holistic healthcare solutions. Actively involved in patient education and preventative medicine initiatives within the practice's catchment area.
Dr Sarah Williams
Safeguarding Lead
Specialist in women's health and safeguarding protocols. Oversees child protection procedures and provides expert care for vulnerable patients across the practice's service areas.
Ellis Davidson
Practice Nurse
Diabetes specialist nurse with expertise in immunisations and chronic disease management. Passionate about improving patient outcomes through preventative care and health education initiatives.
Jen Nellis
Practice Pharmacist
Prescribing pharmacist specialising in cholesterol management and pain relief. Provides medication reviews and patient education on pharmaceutical treatments and alternatives.
Questions
How do I book an appointment?
Book through NHS account, mobile app, or by calling 017683 71369 during opening hours. Urgent appointments available daily with same-day slots prioritised.
Can I collect prescriptions at the practice?
Yes, if you live over 1 mile from Kirkby Stephen Health Centre. Others must collect from nominated pharmacies within 5 working days.
What travel vaccinations are available?
We provide Hepatitis A, Diphtheria, Tetanus, and Polio vaccinations. Consult our travel clinic for destination-specific requirements and documentation.
Is online medical advice available?
Yes, through the getUBetter app for musculoskeletal issues, online courses for chronic conditions, and secure messaging via NHS account.
How do I access medical records?
Submit a Subject Access Request in writing or through our online form. We comply with Data Protection Act 2018 requirements for processing.
What support exists for carers?
We offer carer assessments, prescription support, and access to local support groups. Our team provides guidance on managing care responsibilities.
Reviews (3)
Teresa Ferguson
Dec 31, 2021
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We are very lucky to have a practice that works so hard for its patients. We have many facilities friends of mine, nationally, cannot access at their practice in such a timely manner. People have to understand GP practices are very busy and curtail their sometimes unrealistic expectations. We patients should expect for the practice to adapt to the pressures of the day by working slightly differently to make the practice more efficient and working conditions better. Happy staff leads to a better service for patients. Deal with it peeps!
Amie Greenwood
Aug 16, 2021
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Absolute discrace they have had no customer care what so ever with my partner. He's had to abscesses that he's phone up with straight away both times he's ended up in Carlisle hospital fighting off sepsis because of the lack of care from this doctors sugury. Also when he was finally prescribed antibiotics he was giving some of witch had the highest dose of penicillin in witch it states on his records that he's allergic too! Carlisle and Penrith hospital have put complaints in for the stupidity of the doctors here.
Paul Greensmith
Jun 20, 2019
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This practice is the best i have ever used. The staff on every level are trustworthy and efficient. My health has required constant help in the 20 years i have used this pratice. Thanks to you all. Mr Paul Greensmith.
