Business Details
Your Trusted GP Practice in Keswick
Castlehead Medical Centre has been serving the Keswick community with comprehensive primary healthcare services. Our team of experienced general practitioners and healthcare professionals is dedicated to providing high-quality medical care tailored to individual patient needs. With a focus on preventive care, chronic disease management, and acute medical support, we maintain strong partnerships with local hospitals and specialists to ensure seamless patient referrals.Our practice offers extended evening appointments, urgent care triage, and digital health solutions through the NHS App. We prioritise patient education, confidentiality, and accessibility, maintaining compliance with data protection regulations while continuously improving our services through patient feedback and clinical research initiatives.
Services
GP Consultations
Prescriptions
Urgent Appointments
Vaccinations
Chronic Disease Management
Mental Health Support
Women's Health
Child Health Services
Home Visits
Online Triage
Highlights and features
- We offer experienced GPs with specialized interests in mental health and diabetes care
- Our practice provides extended evening appointments for working patients
- We maintain strong partnerships with local hospitals for seamless specialist referrals
- Our digital health solutions enable convenient online appointment booking and prescriptions
- We prioritise patient confidentiality and data protection compliance
Services
GP Consultations
Our qualified general practitioners provide comprehensive medical consultations for patients of all ages. Services include diagnosis, treatment planning, and health advice for both acute and chronic conditions. Patients can choose between face-to-face appointments, video consultations, or telephone advice. Our doctors maintain detailed medical records and coordinate care with specialists when necessary.
Prescriptions
We manage repeat prescriptions through multiple convenient channels including online ordering via the NHS App, telephone requests, and in-person submissions. Prescriptions are typically ready for collection after four working days. Our dispensary operates during standard business hours and provides medication advice from qualified pharmacy staff.
Urgent Appointments
Urgent medical appointments are available daily for patients requiring immediate attention. Our triage system ensures appropriate allocation to the most suitable healthcare professional. Emergency cases are prioritised with clear guidance provided for life-threatening situations requiring 999 attendance.
Vaccinations
We offer routine and seasonal vaccinations including annual flu jabs and COVID-19 boosters. Our immunisation programme follows national guidelines to protect patients against preventable diseases. Vaccination clinics operate during standard hours with special arrangements for high-risk groups.
Chronic Disease Management
Our practice provides structured management for chronic conditions including diabetes, cardiovascular disease, and respiratory disorders. Regular reviews ensure optimal treatment plans, with specialist referrals coordinated when required. We maintain disease-specific registers to monitor patient outcomes and improve care quality.
People
Dr Tim M Hooper
General Practitioner
Dr Hooper qualified as a medical doctor with MBChB and holds multiple postgraduate qualifications including MRCGP, DRCOG, and DA. He provides comprehensive general practice services to patients of all ages.
Dr Claire Ferris
General Practitioner
Dr Ferris specialises in women's health, diabetes management, and sexual health services. With qualifications from MBChB BSc(Hons) and multiple postgraduate diplomas, she has been practicing since 2005.
Dr Clare Haslam
General Practitioner
Dr Haslam focuses on mental health services within primary care. She holds MRCGP qualifications and provides specialist mental health assessments and treatment plans as part of our integrated healthcare approach.
Geoff Tinkler
Practice Business Manager
Geoff manages the operational aspects of our medical centre, ensuring efficient service delivery. With extensive experience in healthcare administration, he oversees staff coordination, resource management, and practice policies implementation.
Gemma Hattrick
Advanced Nurse Practitioner
Gemma provides advanced nursing care with expertise in patient assessment and treatment. As an experienced healthcare professional, she manages complex patient cases and collaborates with GPs to deliver comprehensive care services.
Questions
How do I book a GP appointment?
Book appointments through the NHS App, our online request form, or by calling 01768 772025 during opening hours. Urgent appointments available daily before 4:30pm.
What are your prescription ordering options?
Order repeat prescriptions via NHS App, telephone 01768 780125, or use our prescription post box. Allow four working days for processing and collect from your nominated pharmacy.
How do I access emergency medical help?
For life-threatening emergencies call 999. For urgent but non-life-threatening issues use NHS 111 online or call 111. Our practice offers same-day appointments for urgent cases.
What special services do you offer?
We provide chronic disease management, mental health support, women's health services, and home visits. Our practice also offers social prescribing and participates in clinical research.
Do you offer online health management tools?
Yes, our online services include appointment booking, prescription requests, medical record access, and secure messaging through the NHS App and website portal.
Reviews (1)
Jaime C.
Oct 11, 2019
Report
We had an excellent experience here. We had to make a last minute appointment for a sick child. The reception staff were helpful in getting an appointment and friendly. We saw Dr Grove and he was fantastic. He put my son at ease and explained everything in a way we could understand. I would highly recommend the team.
