National Car Rental

Business Details

Your Trusted Car Rental Partner with Emerald Club Benefits

At National Car Rental, we are committed to delivering an exceptional car rental experience that prioritizes speed, choice, and convenience. Our Emerald Club membership offers exclusive benefits such as counter bypass, vehicle selection flexibility, and rewards that transform business trips into free rental days at select locations. With over 1,500 global locations across the United States, Canada, Europe, Latin America, the Caribbean, Asia-Pacific, Africa, and Australia, we ensure our services cater to both frequent renters and spontaneous travelers.

Our Standard of Care guarantees professionally maintained vehicles and dedicated customer support, reflecting our commitment to quality and reliability. Through innovative solutions like the National Mobile App and specialized services such as Emerald Aisle and Premier Selection, we empower customers to take control of their rental experience. As part of Enterprise Holdings, we combine global reach with localized service excellence, ensuring every journey aligns with our promise to put customers first.

Services

Emerald Aisle Premier Selection Mobile App Integration Loyalty Rewards Program Global Location Network

Highlights and features

We operate 1,500+ global rental locations for unparalleled accessibility
Our Emerald Club offers exclusive vehicle selection and reward programs
Specialized services like Emerald Aisle and Premier Selection enhance convenience
24/7 mobile app support for reservations and real-time updates
Commitment to vehicle maintenance and customer satisfaction standards

Website

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Services

Emerald Aisle

Our Emerald Aisle service enables members to bypass counters and choose vehicles directly from designated lots in the US and Canada. This streamlined process saves time while maintaining vehicle availability assurance. Ideal for frequent travelers seeking efficiency without compromising choice flexibility.

Premier Selection

Premier Selection offers luxury and specialty vehicles at over 90 airport locations across North America. Customers gain access to high-end models like convertibles and premium SUVs. This service caters to travelers requiring upscale transportation solutions while maintaining our Standard of Care guarantees.

Mobile App Integration

The National Mobile App provides reservation management, vehicle selection, and location navigation features. Users benefit from digital convenience including real-time updates and instant booking modifications. This service enhances trip planning efficiency for tech-savvy travelers requiring on-the-go access.

Loyalty Rewards Program

Emerald Club members earn reward points redeemable for free rental days and exclusive privileges. The program includes tiered benefits like priority service and vehicle choice assurance. Designed for frequent business travelers seeking tangible value from regular rentals.

Global Location Network

With 1,500+ locations across six continents, our network ensures rental availability in major cities and airports worldwide. Services adapt to regional requirements while maintaining consistent quality standards. This infrastructure supports both business travelers and leisure customers in 30+ countries.

Questions

How do Emerald Club benefits work?

Emerald Club members enjoy counter bypass at designated locations, vehicle selection flexibility, and earn reward points redeemable for free rental days at participating sites.

What vehicle types are available?

We offer cars, trucks, SUVs, and vans with specialized options including premium models through Premier Selection and economy vehicles for everyday needs.

How can I access rental services internationally?

Our global network covers 30+ countries across six continents. Use our location finder to identify participating branches in cities, airports, and transportation hubs worldwide.

What payment methods do you accept?

Accepted payment methods vary by location but typically include major credit cards and digital wallets. Check specific branch requirements during reservation setup.

How does the mobile app enhance rentals?

The National Mobile App lets customers make reservations, select vehicles, access location navigation, and receive real-time updates for improved trip management efficiency.

What special services exist for business travelers?

Emerald Club members earn reward points on business trips, while corporate programs offer dedicated account management and expense tracking features for business clients.

Reviews (6)

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Jonathan S.

Jan 04, 2022 Report

I've been executive with national for several years. Last month I had a flat tire on a major highway and national left me stranded on the side of the road waiting for a tow truck. Two hours later, after contacting national several times with no feedback other than 'keep waiting' I gave up and took an uber to a hotel. Ten hours later I got a call from the tow truck driver, who had just gotten to the car. I have contacted National 10 times over the course of the past month but no one gives the first crap that they left me stranded. They sent me a bill for the full rental. They never

Jamal C.

Oct 09, 2021 Report

National Car Rental is reliable. They're conveniently located just outside the MCO Airport. I've been a customer of National for over 10 years.
They're vehicle selection and ease of getting out of the airport is exceptional. I simply walk up and choose my vehicle as an Executive Emerald Club Member. We had our vehicle for 10 days. Our vehicle was brand new, less than 300 miles. Reliable and reasonable rates compared to other locations. National supplied us with sanitizer wipes inside the vehicle. National had partnered with Clorox Safer Alliance to help create a healthier cleaner

Frank T.

Jul 11, 2021 Report

I really thought a lot about leaving a review. I rent from this place every week and I am very disappointed. I remember having a fairly great options on the Executive Aisle. Not sure if there was a change in management, but lately they are no longer having nice cars on that aisle. I remember getting BMW, F150, and Audi back in between March and April. Seems like the management is refusing to get these back on that aisle. I understand the the airport being busy, but I have been able to get Expeditions, Audi, and other luxury cars in the Executive Aisle in other airports like Nashville. Being

Sara C.

Apr 06, 2021 Report

Revived this car in the dark. Didn't realize it was absolutely filthy. Was not cleaned one bit. Stay away from national!!

Carla K.

Mar 31, 2021 Report

Great service nice car! The staff was very accommodating after a long late flight. Car was clean and nice.

Nick D.

Feb 07, 2021 Report

I reserved a car for 6 months, however I travel home about once a month for about a week. My first trip was less, 18 days, so I turned n my car at IAD. I was given my receipt and the rate had increased substantially. I could see this was my problem but the daily rate was shown and no warning for turning in early. The manager did adjust my bill and I was n my way quickly. As this expense is paid by my government employer, we all benefit!
Incidentally the car was great!