AMB Insurance

Business Details

Your Trusted Independent Insurance Broker in Newcastle-under-Lyme

AMB Insurance is an independent chartered insurance broker based in Newcastle-under-Lyme, Staffordshire. Established with a commitment to delivering meticulous and swift insurance advice, we specialise in cutting through industry jargon to provide clear, client-focused solutions. Our team combines expertise from insurers, surveyors, and loss adjusters to create tailored policies that align precisely with business requirements. As a small independent team, we prioritise face-to-face relationships and transparent communication, ensuring clients fully understand their terms and conditions.

Our four core valuesProfessional, Approachable, Meticulous, and Swiftguide every aspect of our service. We hold strong community ties, actively supporting local charities like the Alice Charity's People's Pantry, and maintain a culture of continuous improvement through daily incremental progress. Our office, housed in a historic 1890s building, reflects our blend of tradition and modern service delivery.

Services

Commercial Insurance Cyber Insurance Motor Trade Cover Construction Insurance Manufacturing Insurance Personal Guarantee Insurance Trade Credit Insurance Rebuild Cost Assessment

Highlights and features

We offer access to chartered loss adjusters for claim assistance
Our team provides jargon-free explanations of policy terms
We maintain face-to-face client relationships with virtual options
We combine expertise from insurers, surveyors, and loss adjusters
Our small independent team ensures personalised service delivery

Associations and certifications

Chartered Insurance Institute (CII)

What people say

Knowledgeable brokers Personalised service Community focus Jargon-free explanations Experienced team

Website

Update Listing

Services

Commercial Insurance

Our commercial insurance solutions protect businesses across multiple sectors. We specialise in creating tailored policies that address specific industry risks while maintaining cost-effectiveness. Our chartered brokers work closely with clients to understand operational requirements, ensuring comprehensive coverage that adapts to evolving business needs. This service provides peace of mind through robust protection against property damage, liability claims, and business interruption.

Cyber Insurance

Cyber insurance coverage safeguards businesses against digital threats and data breaches. Our experts assess cybersecurity vulnerabilities and construct policies covering incident response, data recovery, and legal liabilities. This service includes risk management guidance to strengthen digital defences while providing financial protection against cyber incidents. We help businesses navigate complex technology risks in today's digital landscape.

Construction Insurance

Specialist construction insurance protects building projects from inception to completion. Our policies cover construction risks, plant and machinery, and public liability. We understand the unique challenges of construction projects, offering flexible solutions for contractors, developers, and subcontractors. This service ensures financial protection against delays, damage, and third-party claims throughout the construction lifecycle.

Motor Trade Insurance

Tailored motor trade insurance protects automotive businesses against industry-specific risks. Our policies cover garage premises, vehicle stock, and repair operations. We provide comprehensive protection for dealerships, repair shops, and classic car specialists, including liability coverage and business interruption insurance. This service addresses the unique requirements of motor trade professionals.

Manufacturing Insurance

Comprehensive manufacturing insurance protects production facilities and operations. Our policies cover plant machinery, inventory, and business interruption risks. We understand the complexities of manufacturing processes, offering tailored solutions that address equipment breakdowns, supply chain disruptions, and liability exposures. This service ensures business continuity through robust risk management strategies.

People

Andrew Barrow

Managing Director

Chartered insurance professional with extensive industry experience, Andrew leads our team with a commitment to client-focused service. He prioritises building long-term relationships and ensuring clients receive tailored insurance solutions that meet their specific business needs.

Peter Lycett

Commercial Director

With a background in junior football team leadership, Peter brings strategic thinking to commercial insurance solutions. He focuses on developing innovative insurance products while maintaining a client-centric approach to risk management and business protection.

Mark Jones

Sales & Development Director

Specialising in relationship-building, Mark develops insurance solutions that align with client priorities. His approach combines deep industry knowledge with a focus on earning client trust through transparent communication and tailored service delivery.

Jenny-lea Birchall

Operations Director

Managing day-to-day operations, Jenny ensures efficient service delivery across our insurance offerings. Her focus on operational excellence supports our commitment to providing timely, accurate insurance solutions that meet client expectations.

Jessica Price

Client Manager

As a dedicated client manager, Jessica provides personalised insurance support while balancing family commitments. Her approach combines technical expertise with empathetic client service to ensure comprehensive coverage solutions.

Questions

What insurance sectors do you specialise in?

We specialise in commercial insurance for construction, cyber, manufacturing, motor trade, and retail sectors, providing tailored solutions for specific industry risks.

How do you explain complex insurance terms?

Our brokers use plain language to explain policies, ensuring clients fully understand coverage details without industry jargon during face-to-face or virtual meetings.

Can I get face-to-face insurance advice?

Yes, we offer in-person consultations at our Newcastle-under-Lyme office, combining traditional service methods with modern insurance solutions.

How do you support local communities?

We actively support the Alice Charity's People's Pantry through foodbank boxes and donations, addressing local food poverty issues in Staffordshire.

What makes you different from other brokers?

As independent chartered brokers, we combine technical expertise with accessible service, offering access to chartered loss adjusters and maintaining small-team personalisation.

How do you handle insurance claims?

We provide access to chartered loss adjusters and guide clients through the claims process, leveraging our industry relationships to ensure fair and timely resolutions.

Reviews (7)

Write a Review

Rosie

Jan 15, 2021 Report

Any insurance company can really only be judged when a claim is made. Sian has been helpful throughout a complex claim, during which we had a dispute with Zurich. Sian advised that we use amb's Technical Claims Service: having a loss adjustor working on our side, liaising with amb, Zurich and ourselves, helped to achieve a satisfactory outcome. Thank you amb.

Zebster

Nov 29, 2020 Report

After suffering a major flood I would personally like to thank and highly recommend amb insurance services Ltd, as well as Andrew and all the team. They were on site within hours of my initial phone call, they have dealt with the loss adjuster from Aviva on my behalf and have negotiated a full settlement of my claim within 7 days. The whole process from start to finish has been dealt with in such a professional manner and the service has been unparalleled to any other broker or insurer I have dealt with in the past, especially at such a stressful time. The disruption to my business has been

Matthew Wilcox

Jul 21, 2020 Report

My company vehicle was hit by a client of AMB Insurance. 3 weeks after they still would not give me the details so my vehicle was left damaged. After speaking with Mark it was very clear that they had no interest in sorting my claim. Very poor company to deal with

James Whitmore

Jun 01, 2020 Report

Critical:Professionalism
very unprofessional and very poor service. Used them for two businesses and home insurance and over this time there have been blunders, a lack of help when something goes wrong and poor communication. The most recent problem is that i am expected to pay 8 months insurance on a business that doesn't exist. Will never use again.

Ruth Burden

Sep 04, 2019 Report

I have used AMB insurance as my broker for over 8 years and would never consider going any where else. in this time I have had to make 2 claims, AMB did everything for me and in record time too. The claim was paid before the work even started. They are the broker for a number of vehicles our home, and our businesses.
if you are looking for a reliable broker, I can personally highly recommend AMB.

Samantha Turner

Aug 14, 2019 Report

Fantastic company - provided me with a very competitive quote for our home insurance, it was very detailed and included everything i had requested & more. one of the best insurance companies i have ever used.

Jonathan Lawton

Aug 05, 2019 Report

AMB have been providing insurance services to us for over 3 years, the team are extremely helpful and ensure the policy meets our business needs without talking jargon. Great Job Guys!