Business Details
41 Years
experience
Emergency
services
Your Trusted Taxi Service in Aberdeen
Founded over four decades ago, Rainbow City Taxis has established itself as Aberdeen's largest independent taxi provider. Operating 24/7 with a fleet exceeding 400 vehicles and 50 dedicated staff, we combine cutting-edge technology like our uBook app with traditional values of reliability and customer care. Our drivers undergo rigorous training and PVG checks, ensuring professional service across Aberdeen City and surrounding areas. With automated GPS dispatch systems and a commitment to continuous improvement through customer feedback, we maintain our reputation as the region's premier transport specialists. 
Services
24/7 Taxi Service
Airport Transfers
App-Based Booking
Wheelchair Accessible Vehicles
Corporate Accounts
Details
- Year established: 1985
Highlights and features
- We have over 40 years of experience operating in Aberdeen
- Our fleet comprises 400+ modern vehicles
- We operate 24 hours a day, 365 days a year
- All drivers are PVG checked and professionally trained
- We maintain 100% licensing compliance with Aberdeen City Council
Associations and certifications
- Aberdeen City Council
- Disclosure Scotland
What people say
Super professional service
Clean and neat cars
Helpful and friendly drivers
Excellent first-time experience
Reliable for medical appointments
Services
24/7 Taxi Service
Our fully automated GPS dispatch system ensures vehicle availability at all times. With over 400 licensed vehicles and 50 staff members operating 24 hours a day, we provide reliable transportation solutions for emergency needs, late-night travel, and regular commutes across Aberdeen and surrounding areas. All journeys follow Aberdeen City Council Taxi Tariff regulations.
App-Based Booking
The uBook app revolutionises taxi booking with real-time tracking and instant vehicle information. Users can select ride types, apply promo codes, and pre-book journeys with ease. The system provides automated updates about vehicle details including make, model, colour and registration, ensuring complete transparency and security for passengers throughout the booking process.
Wheelchair Accessible Vehicles
Our fleet includes specially adapted vehicles for wheelchair users, accommodating one wheelchair passenger per vehicle. Drivers receive specific training to assist passengers with mobility requirements. Additional passengers may travel when space permits, with prior arrangement through our office to ensure appropriate vehicle allocation and seamless transportation experiences for all customers.
Corporate Accounts
We serve over 1,000 corporate clients with tailored transport solutions. Our account facility offers weekly/monthly invoicing, password protection, and exclusive email booking. The audit trail system tracks every booking event from initial request to journey completion, while our meet-and-greet service at Aberdeen Airport provides priority assistance for business travellers with flight monitoring capabilities.
Driver Training School
Our 12-week training program prepares candidates for Aberdeen City Council's Street Knowledge Test. Evening classes cover all required routes and streets, with free revision sessions until test success. Graduates receive support for obtaining taxi driver licenses and transitioning to self-employment with our company's fleet management and dispatch systems.
People
Russell McLeod
Managing Director
Leading Rainbow City Taxis since its formative years, Russell oversees strategic operations and maintains our commitment to excellence. With deep industry knowledge, he ensures our services evolve with technological advancements while preserving core values of reliability and customer care.
Lauren Bisset
Operations Director
Managing daily operations, Lauren ensures seamless service delivery across our fleet. With extensive experience in transport logistics, she implements systems that maintain our high service standards while coordinating driver training and customer feedback initiatives.
Gordon McKay
General Manager
Overseeing fleet management and corporate relations, Gordon brings decades of transport industry expertise. He manages our taxi school program and client partnerships, ensuring both drivers and business clients receive comprehensive support and professional development opportunities.
Allana Duncan
Operations & System Manager
Responsible for our technological infrastructure, Allana manages the uBook app development and GPS dispatch systems. Her technical expertise ensures our digital platforms provide reliable, user-friendly experiences while maintaining data security and operational efficiency.
Chris Davidson
Fleet Manager
Managing our extensive vehicle fleet, Chris ensures all cars meet strict maintenance standards. With hands-on experience in transport operations, he coordinates driver recruitment and fleet expansion while maintaining our commitment to modern, reliable transportation solutions.
Questions
How do I book a taxi using the uBook app?
Download the free uBook app, select your pickup and destination points, choose vehicle type, and confirm booking. The app will assign the nearest available driver and provide real-time tracking information.
What payment methods do you accept?
All our vehicles accept cash, credit cards, and debit card payments. Corporate account holders may also arrange invoicing through our office.
Can I request a wheelchair accessible vehicle?
Yes, we have specially adapted vehicles available. Please contact our office directly to ensure appropriate vehicle allocation for wheelchair users.
What happens if my flight is delayed?
Our Meet & Greet service monitors flight arrivals and automatically reschedules pickups for delayed flights. Drivers will wait for reasonable delays when notified through our dispatch system.
How can I retrieve lost items?
Contact our office immediately on 01224 878787 with details of your journey and lost item. Our drivers regularly check vehicles and report found items to the control centre.
Do you offer pet-friendly transportation?
Some drivers allow small pets. Please inform our office when booking to arrange a pet-friendly vehicle and driver.
Reviews (5)
Margaret Anderson
Apr 05, 2023
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Always on time. 90% of drivers very helpful and friendly. 10% lack patience to let you get your seat belt on before taking off. Call handlers always excellent. Would recommend this service. Keep 6p the good work everyone.
Natalia Kirienko
Mar 17, 2023
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It was very comfortable nice trip. Very good and friendly conversation with the driver. The driver arrived 5 minutes before, we reached our destination on time without rush. The car was clean, no any unpleasant or smoking smell. Thank you the driver Alexander. It was excellent experience. The call center stuff was very efficient and clear, picked up the cook quickly, so I didnt have to wait in the line. Would use this service again for sure.
Kevin J. Lindsay
Jan 20, 2023
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Fantastic service by a long, established taxi company. I have had the pleasure of being a customer of Rainbow City Taxis for many years. My journey home tonight was excellent. It was my first experience as a passenger in a Tesla car...the driver was very professional and a very friendly lady who took the time to talk to me. The car was beautiful, clean and comfortable...100% service, thank you very much.
Isla Mayfield
Nov 11, 2022
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After a very long journey from the south and missing my connecting train the driver not only got me home safely but reassured me regularly. The roads were not the best but he drove carefully and even stopped to check on 2 drivers who were stuck. He then made sure I got in my home safely. Excellent service, great driving and very considerate driver.
Cat Attwell
Apr 09, 2022
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Myself and my children have been stranded in Aberdeen this week . Rainbow taxis have been amazing . I have felt safe going here and there with them , drivers all really nice . And the switchboard staff understanding when we say we have no idea where we are . Thank you for making this nightmare trip easier for us
