Business Details
Emergency
services
Your Trusted GP Practice in Tenbury Wells
Established in 2025, Tenbury Surgery serves as a primary healthcare provider dedicated to delivering comprehensive medical services to the Tenbury Wells community. Our practice integrates modern digital solutions like RapidHealth, PATCHS, and Accurx to streamline patient triage, consultations, and administrative requests, ensuring efficient access to care. We prioritise patient confidentiality and maintain strict data security protocols in line with GDPR standards. Our team of experienced healthcare professionals offers routine and urgent appointments, repeat prescriptions, health information resources, and home visit services for housebound patients.We collaborate closely with local NHS partners to provide seamless referrals to pharmacies, dentists, and specialist services. With extended weekday hours and pre-bookable Saturday appointments, we aim to accommodate diverse patient needs while maintaining a commitment to compassionate, patient-centred care.
Services
Appointments
Prescriptions
Health Information
Emergency Guidance
Home Visits
Online Consultations
Patient Registration
Test Results
Medical Records
Details
- Year established: 2025
Highlights and features
- We provide integrated digital health solutions for convenient patient access
- Our practice maintains strict GDPR-compliant data protection standards
- We offer home visit services for housebound patients
- Our team collaborates with local NHS partners for specialist referrals
- We maintain extended weekday opening hours for patient convenience
Services
Online Consultations
Our digital platforms enable patients to access medical consultations remotely through video calls, text messages, or email correspondence. This service provides flexible healthcare access for non-urgent medical concerns while maintaining professional medical assessment standards. Patients can request virtual appointments through the NHS App or our online systems.
Repeat Prescriptions
We offer streamlined prescription renewal services through online portals and physical request forms. Patients can manage their regular medication needs using the NHS App, Patient Access system, or by submitting paper forms at our surgery locations. Prescriptions are processed within standard NHS timelines for patient convenience.
Emergency Guidance
For immediate medical concerns outside regular hours, we direct patients to NHS 111 services for 24/7 professional medical advice. Life-threatening emergencies receive immediate attention through direct 999 calls. Our practice provides urgent appointment slots during operating hours for critical non-emergency cases requiring prompt attention.
Home Visits
We provide home visit services for patients with mobility limitations, ensuring medical care accessibility for housebound individuals. Requests require advance notice before 10:30 AM and involve initial telephone assessment to determine appropriate care delivery methods while optimising healthcare resource allocation.
Health Information
Our practice offers comprehensive health education resources covering medical conditions, treatment options, and wellness strategies. Patients access current medical information through our website's Health A-Z section, NHS resources, and direct professional consultations to support informed healthcare decision-making.
Questions
How do I book an appointment with Tenbury Surgery?
You can book appointments through the NHS App, Patient Access online system, or by calling our Tenbury Wells (01584 810343) or Clee Hill (01584 890408) locations during operating hours.
What are the surgery's opening hours?
We operate Monday-Friday 8:00 AM-6:30 PM, with pre-bookable Saturday appointments 8:30 AM-1:30 PM. Clee Hill branch has split daily opening times between morning and afternoon sessions.
How can I order repeat prescriptions?
Use the NHS App, Patient Access online service, or submit physical request forms at our surgery locations. Prescriptions require 72 hours processing time before collection from your nominated pharmacy.
What should I do in a medical emergency?
Dial 999 for life-threatening emergencies. For urgent non-emergency medical advice, contact NHS 111 online or by phone for immediate professional healthcare guidance available 24/7.
Can I access my medical records?
Yes, contact the Practice Manager to request access to your medical records. We maintain strict confidentiality and GDPR compliance while providing patients with transparent access to their health information.
Do you offer home visit services?
We provide home visits for housebound patients. Please call before 10:30 AM to request a visit, with initial telephone assessment to determine appropriate care delivery methods.
