Business Details
31 Years
experience
Trusted Temperature Controlled Logistics Solutions
Established in 1995, Delivery Direct Logistics has evolved from a single vehicle operation to a trusted provider of complex transport solutions. Our expertise spans temperature-controlled and high-value cargo transportation, serving clients from independent traders to global corporations. We maintain full control of consignments through dedicated vehicles and vetted partners, ensuring reliability and transparency. Our ISO 9001, ISO 14001, and ISO 27001 certifications reflect our commitment to quality, environmental responsibility, and information security. With temperature management capabilities from -25C to +30C and real-time tracking systems, we deliver precision-engineered logistics solutions.Our team's industry experience, gained through hands-on roles across operations, administration, and finance, ensures comprehensive service excellence. We prioritise client communication, validating requirements to eliminate assumptions and guarantee service accuracy. Our fleet's multi-temperature capacity accommodates simultaneous chilled, frozen, and controlled ambient deliveries. Headquartered in Taunton, we combine local operational knowledge with national reach. Continuous investment in technology and staff training maintains our position at the forefront of specialist logistics.
Services
Temperature Controlled Transport
High-Value Goods Delivery
Live Tracking Systems
Multi-Temperature Logistics
ISO-Certified Operations
Details
- Year established: 1995
Highlights and features
- 25+ years' experience in specialist logistics since 1995
- ISO 9001, 14001 and 27001 certified quality management systems
- Dedicated fleet with full cargo control from pickup to delivery
- Multi-temperature capability (-25C to +30C) in single vehicles
- Staff trained to validate requirements and eliminate assumptions
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 27001
Services
Temperature Controlled Transport
Specialist transportation maintaining precise temperatures between -25C and +30C. Our high-specification fleet handles simultaneous multi-temperature requirements for pharmaceuticals, food, and sensitive goods. Real-time tracking and telemetry systems ensure complete visibility and control throughout transit, meeting strict regulatory standards.
High-Value Goods Delivery
Dedicated logistics solutions for valuable cargo requiring enhanced security measures. Our direct-control model eliminates third-party handling risks through company-owned vehicles and vetted partners. Comprehensive tracking systems and trained personnel ensure asset protection during transit.
ISO-Certified Operations
Triple ISO certification covering quality management (9001), environmental practices (14001), and information security (27001). These accreditations guarantee robust processes for service consistency, sustainability, and data protection. Regular audits ensure continuous compliance with international standards.
Live Tracking Systems
Advanced telematics providing real-time cargo location and environmental data. Customers access live updates on temperature conditions and delivery status through secure online platforms. This technology enhances supply chain transparency and enables proactive issue resolution during transit.
Multi-Temperature Logistics
Unique capability to maintain three different temperature zones simultaneously within single vehicles. This innovation reduces delivery costs while ensuring compliance for mixed cargo loads. Ideal for pharmaceutical and food industry clients requiring diverse storage conditions in one shipment.
People
Jason Criddle
Managing Director
Founded DDL in 1995 after working as an owner-driver. Gained comprehensive industry knowledge through hands-on experience across all business areas. Actively manages daily operations while maintaining client relationships.
Rachel Criddle
Administration Director
Joined DDL in 2003 and led ISO certification achievements. Oversees HR and administrative functions with extensive prior experience in business management. Instrumental in developing company policies and staff development programs.
Darren Lee
Operations Manager
First employee (1998) promoted to Operations Manager in 2006. Manages 8 staff members from Taunton HQ. Brings practical driver experience to operational decision-making and customer service management.
Ollie Harries
Operations Manager
Promoted from driver to Operations Manager in 2014. Oversees fleet maintenance and staff management at Taunton HQ. Multilingual with international work experience that enhances client communication capabilities.
Martin Faulkner
Accounts Manager
Manages financial systems since joining DDL in 2006. Handles payroll and all accounting functions. Applies extensive financial management experience to ensure company fiscal health and regulatory compliance.
Questions
What temperature ranges can you handle?
We maintain temperatures between -25°C and +30°C with simultaneous multi-zone capabilities in single vehicles.
Are your services ISO certified?
Yes, we hold ISO 9001 (quality), ISO 14001 (environmental), and ISO 27001 (information security) certifications.
How do you track shipments?
Our live tracking systems provide real-time location and temperature data accessible through secure online platforms.
Do you handle high-value cargo?
Yes, we specialise in secure transportation for high-value goods with dedicated vehicles and enhanced security protocols.
What areas do you serve?
Based in Taunton, we provide nationwide UK coverage for temperature-controlled and specialist logistics solutions.
