Business Details
Your Trusted Estate Agents in Chertsey
At Johnson & Jones, we pride ourselves on delivering exceptional service rooted in over 25 years of industry experience. Our team combines traditional expertise with modern technology to ensure seamless property transactions, whether buying, selling, renting, or letting. We maintain long-term relationships with our clients and the local community, offering personalized support tailored to individual needs. Our commitment to transparency, professionalism, and client satisfaction has established us as a trusted name in Chertsey and surrounding areas. We specialize in residential sales and lettings, providing accurate valuations, effective marketing, and dedicated after-sales support.Our membership with The Property Ombudsman and Client Money Protection scheme underscores our adherence to high standards. With a focus on local market knowledge and a proactive approach, we strive to make every transaction stress-free. Our teams dedication to resolving challenges efficiently and maintaining open communication ensures clients feel supported throughout their property journey. This combination of experience, integrity, and community focus defines our approach to real estate.
Services
Property Sales
Lettings
Valuations
Property Management
Mortgage Services
Highlights and features
- We offer 25+ years of local market expertise and personalized service.
- Our team maintains consistent communication and proactive problem-solving.
- We guarantee transparent fee structures with no hidden costs.
- We provide tailored property marketing strategies for maximum exposure.
- Our after-sales support ensures long-term client satisfaction and trust.
Associations and certifications
- The Property Ombudsman (TPO)
- Client Money Protection (CMP)
What people say
Efficient and knowledgeable staff
Proactive updates
Stress-free process
Excellent local expertise
Highly recommended
Services
Property Sales
Our property sales service specializes in residential transactions, leveraging local market insights to achieve optimal prices. We provide professional valuations, targeted marketing, and skilled negotiation. Clients benefit from our proactive communication and dedicated support from listing to completion.
Lettings
We offer comprehensive letting services for landlords, including tenant sourcing, referencing, and compliance management. Our approach ensures competitive rental pricing and minimized void periods. Tenants receive personalized property matching and transparent contractual guidance.
Valuations
Accurate property valuations combine current market data with our team's extensive local experience. We provide detailed comparative analyses and honest pricing recommendations to maximize client returns.
Property Management
Our property management service handles day-to-day landlord responsibilities, including maintenance coordination and rent collection. We maintain strong tenant relationships while ensuring regulatory compliance and property preservation.
Mortgage Services
We connect clients with trusted mortgage advisors to navigate home financing options. Our guidance covers initial applications through to completion, ensuring competitive rates and suitable loan structures.
People
Tracy Johnson
Director
With over 25 years of experience, Tracy leads our team with a commitment to personalized service and local market expertise. Her proactive approach ensures client needs are prioritized throughout transactions.
Craig D Murray
Manager
Craig combines in-depth property knowledge with exceptional client communication. His attention to detail and negotiation skills consistently deliver successful outcomes for buyers and sellers.
Linda J Willox
Accounts Manager
Linda oversees financial operations with precision, ensuring transparent fee management and compliance with regulatory standards across all transactions.
Mandy Guyon
Accounts
Mandy provides financial expertise in property transactions, maintaining clear communication and adherence to accounting protocols for client trust and compliance.
Questions
What areas do Johnson & Jones cover?
We operate across Chertsey, Ottershaw, Addlestone, Weybridge, Guildford, and surrounding Surrey areas.
How quickly can properties be listed for sale?
Properties typically appear on our platform within 24-48 hours of instruction, with immediate marketing commencement.
What fees are involved in renting a property?
We comply with Tenant Fees Act 2019. Standard charges include holding deposit (1 week's rent) and security deposit (5-6 weeks' rent).
Do you offer online property valuations?
Yes, our website provides instant valuation estimates, with optional in-person assessments for detailed analysis.
How are maintenance requests handled for managed properties?
We respond to maintenance issues within 24 hours and coordinate approved contractors for prompt resolution.
What sets Johnson & Jones apart from other agents?
Our combination of local expertise, consistent team presence, and personalized communication creates a uniquely client-focused experience.
Reviews (5)
Ali Scott
Dec 07, 2021
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We have just completed on our first purchase and J&J were the sellers agent. After a couple of hiccups initially they have been simply fantastic. Considering they were acting for the sellers and not us as the buyers the support, guidance, care and communication we got from Tracy was just phenomenal. It turned into a long, stressful and complicated process but Tracy kept us informed every step of the way, was always at the end of the phone to answer any questions and was able to help apply pressure to the relevant parties to get the sale over the line. I cant thank her enough for her incredible
Steve Hutchings
Nov 28, 2021
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My previous experience with Estate agents had coloured my view to thinking that they all promise everything at the outset but fail to deliver. Not so. Johnson & Jones were confident of the valuation placed on our property and achieved it within days, as they said they would. They then kept on top of the buyer to move to speedy exchange of contracts and kept us informed almost every day. They even recommended a conveyancer who was excellent and liaised with them for us too. I'm almost surprised that I am saying this, but I would highly recommend Johnson & jones based on this experience. Way above
Alexander Phipps
Oct 21, 2021
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Rented a property recently through Johnson & Jones and would highly recommend. Everything was straightforward yet diligent, and a special thanks to Ryan for his ongoing help and professionalism.
Jonathan Kirkham
Oct 16, 2021
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Huge thanks to the J&J lettings team for the efficient and professional service in letting out my flat.
Ryan managed the marketing process extremely well - and even though I have 20+ years of experience as a landlord I was hugely grateful for his expert guidance and advice in making some selection decisions. Top class - thank you.
Ryan managed the marketing process extremely well - and even though I have 20+ years of experience as a landlord I was hugely grateful for his expert guidance and advice in making some selection decisions. Top class - thank you.
Emily
Sep 06, 2021
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We can't recommend Johnson and Jones enough! We recently purchased our first home together with them and from start to finish it was such a positive experience.
Lucas approach at the initial viewing was perfect. He was laid back and allowed us time to walk round and appreciate the property, whilst also having all the answers to any questions we had. There's no doubt that a big part of us booking a second viewing the next day and subsequently putting in an offer was down to Lucas hard work on day one.
Tracy helped us after our offer was accepted right through to completion and nothing was ever
Lucas approach at the initial viewing was perfect. He was laid back and allowed us time to walk round and appreciate the property, whilst also having all the answers to any questions we had. There's no doubt that a big part of us booking a second viewing the next day and subsequently putting in an offer was down to Lucas hard work on day one.
Tracy helped us after our offer was accepted right through to completion and nothing was ever
