Business Details
32 Years
experience
Emergency
services
Your Trusted Property Management Partner in Bournemouth & Southampton
Established in 1994, Napier Management Services Management Services has built a reputation as a trusted property management partner across Hampshire, Dorset, and Wiltshire. Our commitment to transparency is reflected in free registration, no hidden fees, and complimentary property appraisals. With offices in Bournemouth, Southampton, and Fordingbridge, we leverage cutting-edge software to streamline maintenance reporting and ensure efficient property oversight. As an ARMA Q accredited member, we adhere to stringent quality standards for leasehold management. Our team of experienced professionals, including RICS-qualified property managers, delivers personalized service supported by 24/7 maintenance reporting capabilities.Over three decades, we have expanded through client recommendations, maintaining a focus on integrity and client satisfaction. Our expertise spans compliance management, emergency response coordination, and long-term property stewardship tailored to both small and large properties. We pride ourselves on fostering positive relationships with leaseholders and freeholders alike, ensuring properties remain well-maintained and compliant with evolving regulations.
Services
Property Management
Maintenance Reporting
Property Appraisal
Compliance Services
Emergency Services
Leaseholder Support
Office Services
Details
- Year established: 1994
Highlights and features
- We offer free registration with no hidden fees
- We provide complimentary property appraisal services
- Our 3 regional offices cover Hampshire, Dorset, and Wiltshire
- We use proprietary software for real-time maintenance tracking
- Our team includes RICS-qualified property management professionals
Associations and certifications
- ARMA Q
What people say
Prompt and professional assistance
Exceptionally high standard
Diligent and conscientious
Responsive and helpful
Excellent service
Services
Property Management
We provide comprehensive management for residential properties of all sizes. Our services include leasehold administration, service charge coordination, and compliance monitoring. With 30 years' experience, we ensure properties meet legal requirements while maintaining value through proactive maintenance and tenant relations.
Maintenance Reporting
Our digital platform enables 24/7 maintenance issue reporting. Property owners access real-time updates through user-friendly software that streamlines communication between residents and contractors. This system ensures prompt resolution of repair requests while maintaining detailed service records for future reference.
Property Appraisal
We offer complimentary property valuation assessments to help owners understand their asset's market position. Our appraisals consider location factors, property condition, and local market trends. This service supports informed decision-making for sales, rentals, or long-term investment strategies.
Compliance Services
Our team ensures properties meet all legal requirements through regular inspections and documentation management. We maintain compliance with fire safety regulations, lease agreements, and data protection laws. This includes preparing properties for statutory audits and implementing necessary remedial measures.
Emergency Services
We provide 24/7 emergency response for critical property issues. Our out-of-hours service connects property owners with qualified contractors for immediate resolution of leaks, structural problems, and safety hazards. This ensures minimal property damage and tenant disruption during emergencies.
People
Aileen Lacey-Payne
Director
With over 20 years in property management, Aileen has grown the business threefold since joining in 2007. She leads strategic development while maintaining hands-on client engagement across the Bournemouth portfolio.
Anne Bebb
Director
Co-founder of Napier Management Services Management Services in 1994, Anne continues to contribute her expertise twice weekly. Her leadership helped establish the company's reputation for integrity and professional excellence in property management.
Antony Ebel
Director
A qualified chartered accountant with legal expertise, Antony brings global business experience to property management. He focuses on financial compliance and legal matters affecting freehold and leasehold properties across the company's portfolio.
Gail Drysdale
Senior Property Manager
As a senior property manager with RICS and ARMA qualifications, Gail oversees Bournemouth operations. Her 30+ years' experience ensures high standards in communal area maintenance and rapid resolution of property issues for leaseholders.
Kim Bushe
Property Manager
Kim manages Southampton properties with a focus on client communication. Recognized for exceptional service, she coordinates maintenance schedules and leaseholder correspondence while ensuring compliance with property management regulations.
Questions
What areas do you cover?
We manage properties in Bournemouth, Southampton, and across Hampshire, Dorset, and Wiltshire from our three regional offices.
Do you charge hidden fees?
No, we maintain complete transparency with free registration and no hidden charges for our property management services.
How do I report maintenance issues?
Use our online software platform available 24/7 for instant maintenance reporting with real-time progress updates from our team.
Are emergency services available?
Yes, our out-of-hours emergency line connects you with immediate assistance for urgent property issues at any time.
What accreditations do you hold?
We are ARMA Q accredited, meeting the Association of Residential Managing Agents' highest standards for leasehold management quality.
Reviews (7)
Osman Khan
Oct 01, 2021
Report
Positive:Professionalism,Responsiveness,Value
Very fast response from my branch in Bournemouth. Management agent is so helpful that I would employ her privately if I could!
Very fast response from my branch in Bournemouth. Management agent is so helpful that I would employ her privately if I could!
Hayley Paterson
Mar 05, 2021
Report
If you are thinking of using this company for a management service for flats - DO NOT, find another company with better reviews, that's also heard of good customer service. When you need their assistance for a simple insurance claim on the building maintenance insurance, they are beyond appalling. It's taken 16 weeks since it was initially reported to Napier and still I've seen no progress and have had to live in a flat that has yet to be fixed. They consistently fail to keep you updated and you end up constantly chasing them because communication seems a foreign concept for them. Nothing has been
Ashley Mealor
Feb 16, 2021
Report
Critical:Professionalism,Quality
Terrible quality of "major works" completed by Napier on the flats they manage. Really hard to get good answers out of them and I don't believe they try and get competitive quotes (back handers?). Really would advise anyone not to use this company.
Terrible quality of "major works" completed by Napier on the flats they manage. Really hard to get good answers out of them and I don't believe they try and get competitive quotes (back handers?). Really would advise anyone not to use this company.
Tech Queries
Oct 12, 2020
Report
If there is an option for zero stars, that would be the most appropriate for these clowns..take ages to sort out problems and charge an arm and a leg. The property manager can never be reached on the phone and never returns your calls, but has the time to post on Google reviews about how good her company is...that just shows how pathetic these people are. One problem for example is unused bikes in the shared bike store which they have been supposedly have meant to clear out 3 months ago and two letters later, still nothing done ...lots of other problems to add, but in a nutshell, avoid these jokers
Garth Kennedy
Sep 04, 2020
Report
I had the most unfortunate experience of owning a flat managed by Napier, total and utter incompetence throughout the relationship. Charged thousands of pounds a year for work that was never carried out (cleaner that hadn't visited the property in years, gardening - wasn't a garden there etc). Once refusing to replace doors lock after a burglary and left a vulnerable female concerned for her own welfare. All the way through any interaction they were consistently uncompassionate unhelpful and utterly belligerent to the customers needs. I am so lucky I no longer have the misfortune to have to deal
Peter Williams
Jul 31, 2020
Report
The biggest wastes of space on the planet.
Utterly incompetent. Take ages to get work done, very expensive. Poor interaction with their residents. It's only when you gain experience of what good managing agents actually do and how they operate, which I have now, that you realise how badly this company treat you. Avoid this company at all costs.
Utterly incompetent. Take ages to get work done, very expensive. Poor interaction with their residents. It's only when you gain experience of what good managing agents actually do and how they operate, which I have now, that you realise how badly this company treat you. Avoid this company at all costs.
Carole Holiday
Jun 12, 2019
Report
As a Board member of an apartment block managed by Napier I have always found them to be knowledgeable and ready to give good advice at any time. The staff are pleasant and efficient and go out of their way to be helpful. Having dealt with other Management agencies in the past I'm delighted we are now with Napier.
