Business Details
Emergency
services
Your Online Car Insurance Solution
At Motorcade East Insurance, we revolutionise car insurance through our fully automated self-service platform, empowering customers to manage policies entirely online. Our system enables seamless claim submissions, policy adjustments, and document access 24/7, eliminating the need for human interaction. As part of Acorn Insurance and Financial Services Ltd, authorised and regulated by the Financial Conduct Authority (FCA), we combine technological innovation with regulatory compliance to deliver reliable coverage. With over two decades of industry expertise, our team prioritises customer satisfaction, evidenced by our Trustpilot ratings and commitment to transparent communication via email and SMS. We specialise in comprehensive, third-party, and tailored insurance solutions, including optional extras like breakdown cover and key care.Our 24/7 claims line ensures immediate support during incidents, while our online portal provides real-time policy management from any device. We maintain rigorous quality standards through FCA authorisation (registration number 311873) and continuous process refinement. Our dedication to accessibility extends to customers with driving convictions, offering specialist cover without compromising on service excellence. By focusing on digital efficiency, we reduce administrative overhead while maintaining personalised support through automated systems. This approach allows us to deliver competitive pricing without sacrificing the depth of coverage or customer care.
Services
Car Insurance
Taxi Insurance
Breakdown Cover
Key Care
No Claims Discount
Highlights and features
- We operate a fully automated online insurance platform with 24/7 policy management
- Our FCA authorisation (registration number 311873) ensures regulatory compliance and consumer protection
- 24/7 claims service enables immediate incident reporting via phone or SMS
- Customers benefit from real-time policy updates and document access through our portal
- We maintain Trustpilot-rated customer service standards with automated transparency
Associations and certifications
- Financial Conduct Authority (FCA)
What people say
24/7 claims service
Instant policy management
FCA regulated
Trustpilot rated
Digital convenience
Services
Car Insurance
Our comprehensive car insurance policies provide protection against accidents, theft, and third-party claims. We offer flexible coverage options including third-party fire and theft, with optional extras like breakdown assistance and key care. All policies include 24/7 legal expense coverage and a 14-day cooling-off period for customer reassurance.
Taxi Insurance
Specialist taxi insurance solutions designed for private hire and minicab operators. Our policies include comprehensive protection against accidents, public liability coverage, and optional breakdown services. Tailored specifically for commercial vehicle requirements while maintaining the same 24/7 online management functionality as our standard policies.
Breakdown Cover
Optional breakdown cover provides roadside assistance and home callout services for policyholders. This add-on service includes vehicle recovery, on-site repairs, and replacement transport arrangements. Available as an extra to any standard car insurance policy through our online portal.
Key Care
Key care coverage protects against lost, stolen, or damaged vehicle keys. This optional extra covers replacement costs and emergency lockout services. Policyholders receive dedicated support for key-related emergencies as part of their comprehensive insurance package.
No Claims Discount
Earn premium discounts for claim-free periods, calculated annually and automatically applied to renewals. We provide official documentation of your no claims discount via email at policy end, with options to preserve discounts during policy changes or vehicle replacements.
Questions
How do I make a car insurance claim?
Call 01732 747 100 immediately or text 'CLAIM' to 83118 for a callback. Report incidents within 24 hours using our online portal.
Can I manage my policy online?
Yes, log into My Account via computer, tablet, or mobile to update details, view documents, and manage coverage 24/7.
Is Motorcade East Insurance FCA regulated?
Yes, we operate under Acorn Insurance and Financial Services Ltd, authorised and regulated by the Financial Conduct Authority (FCA).
What cover options are available?
We offer comprehensive, third-party fire and theft, and third-party only policies with optional breakdown cover and key care.
How does cancellation work?
Submit a cancellation request via our online form. Policies cancelled after 14 days incur charges for coverage period plus a fee.
