Business Details
13 Years
experience
Trusted Online Pharmacy & Doctor Services in the UK
Founded in 2013 by pharmacists Andy Boysan and Scott McDougall, The Independent Pharmacy is a fully regulated online pharmacy and doctor service based in Bristol, UK. Our mission is to provide safe, discreet, and accessible healthcare solutions through innovative digital platforms. With 12 qualified pharmacists and over 60 years of combined experience, we offer expert consultations, prescription medications, and NHS services to over 2.4 million registered users. We maintain the highest regulatory standards, including CQC registration, GPhC compliance, and LegitScript certification, ensuring patient safety and confidentiality. Our team of UK-based doctors and pharmacists delivers over 4.1 million treatments annually, prioritising patient wellbeing through rigorous medical checks and ethical practices.We specialise in treating over 90 conditions, from weight management to sexual health, with medications sourced from trusted UK wholesalers. Our services include free clinical consultations, next-day delivery in plain packaging, and comprehensive health advice, reflecting our commitment to combating healthcare stigma and improving accessibility. We continuously enhance our offerings through customer feedback, evidenced by our 98% satisfaction rate in service efficiency.
Services
Weight Loss Treatments
Erectile Dysfunction Medication
Menopause HRT
Hair Loss Solutions
Acne Treatments
Migraine Management
Rosacea Creams
Ear Infections
Skin Infections
NHS Prescriptions
Details
- Year established: 2013
Highlights and features
- We offer 24/7 online consultations with GMC-registered doctors and GPhC-registered pharmacists.
- Our medications are sourced from UK wholesalers and dispensed from CQC-registered premises.
- We provide same-day delivery options with tracked, discreet packaging.
- Our clinical team includes 12 pharmacists with 60+ years of combined experience.
- We maintain LegitScript certification for verified legitimacy and patient safety.
Associations and certifications
- Care Quality Commission (CQC)
- General Pharmaceutical Council (GPhC)
- National Pharmacy Association (NPA)
- LegitScript
What people say
Fast delivery
Discreet packaging
Expert advice
Easy ordering
Effective treatments
Services
Online Consultations
Our qualified healthcare professionals provide free online consultations for all prescribed treatments. Patients complete a medical questionnaire, which is reviewed by a GMC-registered doctor or GPhC-registered pharmacist. This ensures safe, appropriate prescribing while maintaining patient confidentiality. The service operates 24/7, with prescriptions typically approved within hours.
Prescription Medications
We offer over 1,111 prescription and over-the-counter medicines for 90+ medical conditions. Treatments include weight loss medications, erectile dysfunction solutions, and chronic condition management. All prescriptions are dispensed from our CQC-registered pharmacy by qualified technicians, with options for same-day or tracked delivery across the UK.
NHS Prescription Service
Eligible patients can order NHS prescriptions online with free delivery. Our service includes all NHS Essential Pharmacy services, with medications dispensed by qualified pharmacists. We accept electronic prescriptions via the NHS Electronic Prescription Service and provide free postage for all NHS medication deliveries.
Medical Certificates
In partnership with ZoomDoc, we provide same-day medical certificates for sick notes, fit-to-fly requirements, and return-to-work clearance. Documents are signed by GMC-registered doctors and delivered electronically with QR code verification. This service operates daily from 9am to 9pm, with refunds available if certification cannot be issued.
Health Advice
Our team offers expert advice on managing chronic conditions, medication interactions, and treatment options. Patients receive personalised guidance through telephone support (9am-5pm weekdays) or live chat. We provide educational resources on 90+ health topics, including dietary advice for conditions like diabetes and irritable bowel syndrome.
People
Andy Boysan
Director & Superintendent Pharmacist
Co-founder of The Independent Pharmacy with over 20 years' experience in pharmacy practice. Leads clinical governance and regulatory compliance as GPhC-registered pharmacist (No. 2047716).
Scott McDougall
Director & Registered Manager
Co-founder and CQC-registered manager with expertise in online healthcare delivery. Qualified pharmacist (GPhC No. 2079324) specialising in digital pharmacy innovation and patient safety.
Donald Grant
GP & Clinical Advisor
Medical director with extensive NHS experience. Oversees clinical protocols and quality assurance for prescribing practices as GMC-registered physician (No. 3058367).
Steve Stoddart
Pharmacist Independent Prescriber
Experienced prescriber with specialist knowledge in chronic disease management. Provides clinical oversight for medication safety and treatment efficacy (GPhC No. 2050449).
Daniel Hurley
Pharmacist Independent Prescriber
Clinical governance lead with background in hospital and community pharmacy. Ensures compliance with regulatory standards across all prescribing activities (GPhC No. 2078790).
Questions
Is The Independent Pharmacy legitimate?
Yes, we're CQC-registered, GPhC-regulated, and LegitScript-certified. Our Bristol-based team includes GMC-registered doctors and GPhC-registered pharmacists.
How do consultations work?
Complete an online medical questionnaire. Qualified prescribers review your case and issue prescriptions if appropriate, typically within hours.
Are medications genuine?
All medicines are UK-sourced from approved wholesalers and dispensed from our CQC-registered pharmacy premises in Bristol.
What delivery options exist?
Choose free delivery (2-3 days), standard (2.95), express (4.45), or next-day options. All parcels use plain, tamper-proof packaging.
Can I use NHS prescriptions?
Yes, we process NHS prescriptions electronically with free delivery. Simply provide your NHS number during registration.
Reviews (5)
Angel Messenger
Jan 28, 2022
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Easy site to use. You do need to have an idea what the problem is. Otherwise, quick response and very useful.
Kay Box
Jan 27, 2022
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I have used the independent pharmacy several times now for prescription only medicines and I am completely satisfied with their quick and efficient service.
Darren Dowling
Jan 20, 2022
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No issues.. able to order "over the counter" medicine by answering a few simple questions. Delivered promptly in a good container for a good price.
Andrea Wingate
Jan 13, 2022
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I never received the order and then they decided to take 2 payments for it instead of one, i am still awaiting the order and refund, would never use again
Andrea H.
Dec 17, 2021
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First class service. Uncomplicated, easy to navigate, excellent communication from placing order to receiving it a few days later. I've been using this site for a while and it's totally deserving of five stars.
