Business Details
Emergency
services
Your Trusted GP Practice in Wetherby
Crossley Street Surgery is a five-partner general practice serving the semi-rural community of Wetherby and surrounding villages. Established to provide comprehensive healthcare services, our modern purpose-built premises house a dedicated Primary Health Care Team offering both NHS and private services. We specialise in contemporary general practice, including joint injections, physiotherapy, and disease management clinics, operating under a Personal Medical Services contract with NHS England. Our practice maintains full computerisation and paperlight accreditation, ensuring efficient and environmentally conscious operations. With a patient base of nearly 12,000 individuals, we prioritise accessible care through wheelchair-friendly facilities and a lift.Our extended access clinics, including Saturday appointments at Wetherby Health Centre, demonstrate our commitment to meeting patient needs beyond standard hours. We utilise innovative technologies like AccuRx AI Scribe to enhance clinical note accuracy while maintaining data protection compliance. Our triage system ensures equitable access to GP appointments, and we offer home visits for housebound patients or serious illnesses. The practice actively engages patients through online services, automated check-in systems, and participation groups to continually improve our service delivery.
Services
GP Appointments
Physiotherapy
Travel Services
Family Planning
Vaccinations
Prescriptions
Home Visits
Nurse Consultations
Health Checks
Chronic Disease Management
Highlights and features
- We offer extended access clinics including Saturday appointments at Wetherby Health Centre
- Our practice utilises AccuRx AI Scribe technology for accurate clinical note-taking
- We provide both NHS and private physiotherapy services on-site
- Our triage system ensures equitable access to GP appointments for all patients
- We maintain full computerisation and paperlight accreditation for efficient operations
Associations and certifications
- paperlight accredited
Services
GP Appointments
Our GP appointments utilise an equitable triage system where doctors review patient requests throughout the day. Patients can book face-to-face or telephone consultations through our online system or reception. Emergency triage appointments are available with same-day assessment when required, ensuring appropriate care prioritisation. Our GPs work alongside healthcare assistants and nurses to provide comprehensive medical evaluations.
Physiotherapy
We offer on-site private physiotherapy services for patients requiring musculoskeletal treatment. Our physiotherapists provide expert assessment and management of joint and muscle conditions, including post-injury rehabilitation and chronic pain management. This service operates alongside our NHS joint injection provision for comprehensive musculoskeletal care.
Travel Services
Our travel services include comprehensive vaccination advice and administration for international travel. Patients receive personalised risk assessments and recommended immunisations based on destination-specific health risks. We provide up-to-date travel health advice and necessary documentation for global destinations.
Family Planning
We provide confidential family planning services including contraceptive advice, emergency contraception, and sexual health screening. Our trained professionals offer comprehensive reproductive health consultations, pregnancy testing, and pre-conception counselling to support informed family planning decisions.
Vaccinations
Our vaccination services include routine childhood immunisations, annual flu jabs, and targeted vaccination programmes. We operate seasonal vaccination clinics for flu and COVID-19, with priority access for eligible groups. Our practice receives NHS funding for each flu vaccination administered, supporting continued community healthcare provision.
Questions
How do I book a GP appointment?
Complete an AccuRx Triage Request online or contact reception between 8am-12pm. GPs review requests throughout the day and will book appropriate appointments.
What services are available outside normal hours?
For emergencies outside our Monday-Friday 8am-6:30pm hours, call 111 to access urgent care services including telephone advice and emergency primary care centres.
Can I access online services?
Yes, we offer SystmOnline for prescription requests, appointment booking, and medical record access. Register in person at reception with photo ID to obtain full access.
What private services do you offer?
We provide private physiotherapy and musculoskeletal injections alongside our NHS services. Please contact reception for pricing and availability details.
How do I register with the practice?
Contact our reception team to register if you live within our Wetherby catchment area. Bring photo ID and proof of address to complete your registration.
Are home visits available?
Home visits are provided for patients with serious illnesses or who are housebound. Request visits before 10:30am by calling our surgery directly.
Reviews (5)
Anthony Wilson
Jan 10, 2022
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People like to complain about Doctors appointments nowadays. I called up at 9, phone was answered within 3 minutes, appointment later in the afternoon, saw the doctor within 5 mins, 5 min consultation and after the prescribed meds I'm all better. Excellent service.
Emma Jennings
Oct 25, 2021
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I'd avoid this doctors. Ive had quite a few awful experiences with rudeness, neglect, poor service from some doctors and and have not received the care I need. Over an hour spent waiting on the phone on several occasions then receptionists that are guarded and unhelpful. I understand why the staff are constantly under attack from disgruntled patients which is inexcusable but the problems they have would be better resolved with improving their service than putting threatening signs everywhere blaming 'patient behaviour'. It's oppressive and intimidating when you attend and you will likely be left
I. G.
Aug 25, 2021
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This is a very busy practice, yes, sometimes things go wrong. BUT it is a very good practice and there are plenty of doctors and nurses. The Receptionists are nice and helpful. I have also had to see and speak to doctors and nurses during Covid and have had no problem. There is also Day Lewis Pharmacy on site which are also very good. There is parking on site and across the road. I am happy that I am a patient.
Jo J.
Aug 10, 2021
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Thank you Dr Quinn!
Sent me a text re a scan result the day after the scan, just to let me know it was OK, rather than making me wait until my review appointment. Putting my mind at rest. Dr Quinn, is unfortunately, a rarety by the way that she seems to have empathy and great listening skills.
Sent me a text re a scan result the day after the scan, just to let me know it was OK, rather than making me wait until my review appointment. Putting my mind at rest. Dr Quinn, is unfortunately, a rarety by the way that she seems to have empathy and great listening skills.
Kerry O'Brien
Jul 13, 2021
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It saddens me to write this, as I have been a patient since birth. But over the last 5 months I have been continuously, consistently, and repeatedly let down by the Drs here. I have been given incorrect information, a referral has been forgotten to be sent, meaning I am now 5 months down the line and nowhere. The referral I need, once sent, has a 6 month waiting list and ever growing. And I’ve just lost 5 months because they haven’t sent the referral. I attended the surgery today to discuss how unhappy I am and how my mental health is being utterly destroyed by their lack of care and
