Business Details
39 Years
experience
Emergency
services
Trusted Residential & Nursing Care Services in Lancashire
Established in 1987, Stocks Hall Homecare & Agency has been dedicated to providing person-centred care services across Lancashire and St. Helens for over three decades. Our portfolio includes residential, nursing, and day-care facilities designed to create a warm, home-from-home environment. With a commitment to excellence, we offer tailored homecare packages ranging from one-hour weekly visits to 24-hour nursing support, ensuring dignity and respect for every individual. Recognised with the Investors in People GOLD Award and the Work Life Balance Award, we prioritise staff training and well-being, which directly enhances the quality of care for our residents. Our strong partnerships with the NHS, local charities, and communities reflect our holistic approach to care.The management team, many of whom have personal experience navigating care decisions, brings empathy and expertise to every service. We maintain rigorous infection control measures, particularly during outbreaks, to safeguard residents and staff. Our testimonials highlight the compassion and professionalism of our team, who treat residents as family. With eight locations across the North West, we combine modern facilities with round-the-clock assistance to meet diverse care needs. Our dedication to continuous improvement ensures that we remain a trusted partner in care for individuals and families.
Services
Residential Care
Nursing Care
Homecare Services
Respite Care
EMI Care
Rehabilitation
Domiciliary Care
Temporary Staffing
Day Care
General Nursing
Details
- Year established: 1987
Highlights and features
- We have over 30 years of experience in residential and nursing care across Lancashire.
- Our staff undergo rigorous training, reflected in our Investors in People GOLD Award.
- Tailored care packages meet individual needs, from hourly visits to 24/7 support.
- We maintain strict infection control protocols to protect residents and staff.
- Our management team combines professional expertise with personal care experience.
Associations and certifications
- Investors in People GOLD Award
- Work Life Balance Award
What people say
Dedicated and sincere staff
Excellent care and compassion
Loving and caring people
Professional and kind carers
Home-from-home environment
Services
Residential Care
Our residential care homes provide long-term, short-term, and day-care in elegant, home-like environments. With 24-hour on-call support, we cater to individuals requiring assistance with daily living. Services include personalised care plans, social activities, and medical support tailored to residents' needs.
Nursing Care
Specialised nursing care is available for residents needing clinical support, including EMI and rehabilitation. Our trained professionals manage complex health conditions, ensuring dignity and comfort. Services extend to respite care and end-of-life support, prioritising individual well-being and family involvement.
Homecare Services
Tailored homecare packages range from one-hour visits to 24-hour nursing support. We assist individuals in their own homes, maintaining independence while providing medical and personal care. Services include meal preparation, mobility support, and companionship, adapting to evolving needs.
Respite Care
Respite care offers temporary support for families, providing relief while ensuring loved ones receive expert care. Available in residential and home settings, it includes planned or emergency stays, with flexible durations to suit caregiver and recipient needs.
Temporary Staffing
We supply trained care assistants and nurses to residential and nursing homes across Lancashire. Staff undergo DBS checks and comprehensive induction training, ensuring high standards. Services cover shift patterns from days to nights, with block bookings and emergency cover available.
People
Sue Lace
Director
Sue Lace leads Stocks Hall Homecare & Agency with over three decades of experience in the care sector. Her commitment to quality care is reflected in the group's accolades, including the Investors in People GOLD Award. Sue prioritises resident safety and staff development, ensuring services align with evolving healthcare standards.
Lydia Bilboe
Agency Co-Ordinator
Lydia Bilboe manages temporary staffing solutions, leveraging her healthcare administration expertise since joining in 2023. She ensures care homes receive qualified, DBS-checked staff, facilitating seamless placements. Lydia's focus on flexibility and support enhances both client and employee satisfaction across the group.
Questions
What safety measures are in place during infectious outbreaks?
During outbreaks, we enforce mask-wearing, physical distancing, and visitor restrictions to protect residents. Additional PPE and infection control protocols are implemented, with guidance from care home staff.
Do you offer homecare services outside of regular hours?
Yes, our homecare services operate 24/7, providing tailored support from hourly visits to round-the-clock nursing care, ensuring continuity for individuals with complex needs.
How are care staff trained and vetted?
All staff undergo DBS checks, comprehensive inductions, and ongoing training in infection control, moving and handling, and dementia care, ensuring high standards of safety and expertise.
What training courses do you provide for staff?
We offer courses in first aid, dementia awareness, moving and handling, and infection control. Advanced training includes venepuncture, wound care, and revalidation for nurses.
Can families visit residents during care home stays?
Yes, families are encouraged to visit, with flexible arrangements including outdoor visits and virtual calls. During outbreaks, additional precautions may apply to ensure everyone's safety.
What distinguishes Stocks Hall from other care providers?
Our person-centred approach, award-winning staff training, and home-like environments set us apart. We combine 30+ years of experience with tailored care plans, ensuring dignity and family involvement.
Reviews (4)
Colette Greenwood
Jan 19, 2021
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Manipulative & cohesive staff, talking the elderly & confused residents into whatever suits there needs. Money being the forefront of there importance. Personal items missing upon departure too.
Sylvia Rankin
Oct 21, 2020
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Thank you for all the girls who have looked after my Roy during this pandemic. You are all amazing!
Charlene McLean
Dec 24, 2019
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Discrace of an office managment dont know arses from elbows no structure and many clients agree being on the back end of this care often resulting in clients having calls missed or at wrong times, literally no communication what so ever surprised they haven't been shut down as they are literally hanging on the skin of there teeth everyday.
Regina Mixon
Aug 19, 2017
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Wanted to thank Leanne Elizabeth Chadwick for setting up the heart exchange with all of you wonderful people from the #Swapaheart project. I am in the USA and will always treasure my 💓
