Business Details
Emergency
services
Your Trusted GP Practice in Shelton, Stoke-on-Trent
At Norfolk Street Surgery, we are committed to providing comprehensive and accessible healthcare services to our community. Our practice offers a range of medical services, including online triage, appointment booking, prescription management, and blood test appointments, designed to meet the diverse needs of our patients. We prioritise patient care through efficient processes, experienced medical professionals, and a focus on accessibility, ensuring timely and effective treatment. Our online triage system allows patients to submit symptoms and requests electronically, streamlining care delivery while maintaining high standards.We also offer home visits for those who are genuinely housebound, alongside a text reminder service to enhance appointment attendance. With operating hours from 8:00 AM to 6:30 PM on weekdays, we strive to accommodate patient schedules while maintaining quality care. Our team works closely with local support services to address broader health and wellbeing needs, reflecting our holistic approach to healthcare. We are dedicated to continuous improvement, utilising feedback and modern practices to enhance patient experiences and outcomes.
Services
Online Triage
Appointments Booking
Blood Tests
Home Visits
Prescription Services
Highlights and features
- We offer secure online triage for efficient symptom submission and care prioritisation.
- Our team provides timely appointments and home visits for housebound patients.
- Text reminders ensure patients stay informed about appointments and updates.
- We collaborate with local support services to address broader health needs.
- Experienced clinicians deliver patient-centred care with a focus on accessibility.
Services
Online Triage
Our secure online triage platform allows patients to submit symptoms and medical requests electronically, ensuring efficient care prioritisation. Patients can choose contact preferences, with forms reviewed within two working days. This service enhances accessibility and reduces wait times for urgent health concerns.
Appointments Booking
Book in-person or telephone consultations with our GPs via phone, online, or in person. We prioritise timely access to care while maintaining flexibility for patients. Home visits are available for those unable to attend the surgery, subject to clinical discretion.
Blood Tests
Patients aged 10+ can book blood tests at designated centres using our online portal. Results are managed through our secure system, ensuring accurate and timely follow-up. This service supports diagnostic efficiency and proactive health monitoring.
Home Visits
Home visits are offered to genuinely housebound patients, with requests prioritised before 11:00 AM. Our clinicians assess medical appropriateness, ensuring resources are allocated effectively while maintaining high care standards for those unable to attend the surgery.
Prescription Services
We provide repeat prescriptions and medication reviews, accessible via online requests or in-person submissions. Our team ensures safe and accurate dispensing, supporting long-term health management and adherence to treatment plans.
Questions
How do I book an appointment at Norfolk Street Surgery?
Appointments can be booked by calling 01782 917990, visiting the surgery in person, or using our online booking system via the website.
What is Online Triage and how does it work?
Online Triage is a secure platform for submitting symptoms or medical requests electronically. Patients complete a form, and clinicians review it within two working days to arrange appropriate care.
Are home visits available?
Home visits are provided for patients who are genuinely housebound. Requests should be made before 11:00 AM, and clinicians may opt for a telephone consultation if medically appropriate.
How can I access blood test services?
Patients aged 10+ can book blood tests online via the provided link, selecting their preferred centre and attending at the scheduled time for sample collection.
What should I do in a medical emergency?
For life-threatening emergencies, call 999 immediately. Outside normal hours, contact NHS 111 for urgent care advice and support.
Reviews (5)
Ayyaz Mo
Jan 16, 2022
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Disgusting service! Never answer the phone, this surgery is a waste of time! Nothing good say about it.
Sandra Joines
Dec 15, 2021
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Excellent staff and medical services. Nothing is too much trouble. The building is modern, accessible and clean and it has its own car park. When I hear some of the horror stories about other practices I am forever grateful.
Balal Sattar
Oct 16, 2021
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Going down hill with new reception system so hard to get apoiment 8:30 to 9:00 don't even pick up I have to drive to the surgery to get a apoiment I report the problem to reception she was not bother said they got 5 people upstairs taking phone calls. I know they busy but evry time same issue. They not concern at all. To busy having to find someone make cup of teas.
Diane Shore
Feb 13, 2021
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I have read some of the reviews of our Fantastic Primary Care Centre. People obviously don't understand there are protocols to follow within the NHS , that does not entitle you to rubbish these hardworking, dedicated people who care for us all so well in Shelton. If I could give these heroes 10 stars I would everyday of the week because they are all outstanding individuals. I am so grateful to them for my care. Thank you.
Mark Leadbeater
Jan 23, 2021
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Just wanted to say receptionist right through to Drs are all absolutely amazing dedicated professionals and always there to help lately I see nurses as they’re able to assist me with my condition best practice by far
