Business Details
Emergency
services
Your Trusted GP Practice in Stoke-on-Trent
Hartshill Medical Centre has been providing high-standard medical care to the Hartshill community and surrounding areas for over a decade. Our team of four full-time and one part-time GP partners, alongside experienced clinical and administrative staff, delivers comprehensive primary healthcare services. We prioritise continuity of care, encouraging patients to see the same doctor for ongoing issues while maintaining flexibility for urgent needs. As an established teaching practice affiliated with Keele University, we integrate medical students and GP registrars into our operations, ensuring our team remains at the forefront of clinical education and best practices. Our single-storey facility offers full wheelchair accessibility, dedicated disabled parking, and hearing assistance technologies to accommodate all patients.We utilise modern systems like Total Triage for efficient appointment allocation and provide extended access clinics six days a week through our Primary Care Network. Our commitment to transparency is demonstrated through clear communication protocols, online service options via the NHS App, and strict adherence to data protection standards. We maintain rigorous quality assurance through regular clinical audits and participation in national NHS improvement initiatives. Patients benefit from streamlined prescription services, electronic prescription transfers to nominated pharmacies, and comprehensive test result management systems. Our practice policies explicitly prohibit abusive behaviour towards staff, ensuring a safe environment for both patients and healthcare professionals.
Services
GP Consultations
Prescriptions
Test Results
Online Services
Home Visits
Health Checks
Vaccinations
Nursing Care
Phlebotomy
Patient Education
Highlights and features
- We have five experienced GP partners with specialist qualifications in family medicine
- Our practice offers full wheelchair accessibility and hearing assistance technologies
- We provide extended access clinics six days a week through our Primary Care Network
- Our electronic prescription service enables direct transfers to nominated pharmacies
- We maintain strict clinical governance through regular audits and staff training
Services
GP Consultations
Our qualified GPs provide comprehensive medical consultations for acute and chronic conditions. Patients can request specific clinicians or use our triage system for urgent care allocation. We offer face-to-face, telephone, and video consultations with same-day triage assessment. All consultations follow strict clinical protocols and patient confidentiality standards.
Prescriptions
We manage repeat prescriptions through multiple channels including online requests via the NHS App, electronic transfers to nominated pharmacies, and traditional paper prescriptions. Our system requires 48 hours processing time with clear protocols for medication queries and dosage adjustments. Patients receive automatic notifications when prescriptions are ready.
Test Results
Our practice provides online access to blood test results within 2-7 days and X-ray results within two weeks through the NHS App. Clinicians review all results before release and contact patients directly with urgent findings. We maintain strict confidentiality protocols and require patient verification for result discussions over the phone.
Home Visits
We prioritise home visits for genuinely housebound patients following morning telephone requests. Our clinicians assess whether home visits are clinically necessary compared to surgery attendance. The practice maintains a balanced approach to home visit allocation to ensure efficient use of clinical resources while meeting patient needs.
Online Services
Our digital platform enables appointment booking, prescription requests, and test result access through the NHS App. The Total Triage system allows patients to specify consultation preferences and availability. We provide technical support for online services and maintain accessibility features including language options and assistive technologies.
People
Dr V Suchak
GP Partner
BSc(Hons), MB BCh, FRCGP, FFSRH, PGDipMedEd qualified GP with specialist interests in family planning and medical education. Leads clinical teaching initiatives at the practice.
Dr Y Nayiager
GP Partner
MB BCh, MRCGP (2011) qualified GP partner with expertise in chronic disease management and patient care pathways. Actively involved in clinical governance and quality improvement.
Dr L Young
GP Partner
MBChB, MRCGP (2015), MMedSci Primary Care qualified GP with specialist focus on women's health and medical education. Contributes to undergraduate and postgraduate training programmes.
Dr D Peake
GP Partner
BSc(Hons), MBChB, MRCGP qualified GP partner with clinical interests in musculoskeletal medicine and patient safety. Participates in regular professional development activities.
Dr A Dawson
GP Partner
BSc(Hons), MBChB, MRCGP, Dip MSK Med, DFSEM(UK) qualified GP with specialist musculoskeletal and sports medicine expertise. Provides advanced clinical assessments and treatments.
Questions
How do I book a GP appointment?
Complete our online triage form via the practice website or contact reception. Clinicians will assess urgency and arrange appropriate consultation.
Can I choose which GP I see?
Yes, our triage system allows requesting specific clinicians, though urgent cases may require seeing available doctors first.
How do I access test results?
Blood test results are available online via the NHS App within 2-7 days. X-ray results take up to two weeks with urgent findings communicated directly.
What prescription services are available?
We offer electronic prescriptions sent directly to nominated pharmacies, online repeat requests, and traditional paper prescriptions with 48-hour processing.
Are home visits available?
Home visits are prioritised for housebound patients. Request before 10am for same-day assessment, though surgery attendance is often more efficient.
Is the practice accessible for disabled patients?
Yes, our single-storey building has full wheelchair access, designated disabled parking, and hearing assistance facilities including portable induction loops.
