Business Details
24 Years
experience
Emergency
services
Professional Lettings Services in Staffordshire
We are an independent company specialising in residential lettings, committed to delivering high-quality service to landlords and tenants. Established in 2002, our growth has been driven by a focus on personal care and industry expertise. Our dedicated team ensures seamless property management, supported by integrated maintenance software for efficient repairs. We prioritise compliance with evolving legislation, using technology to streamline processes while maintaining a personal touch.Our property marketing leverages professional photography and digital platforms to maximise visibility. With offices in Stafford and Uttoxeter, we combine local knowledge with national standards to build trust in the communities we serve.
Services
Property Management
Tenant Placement
Maintenance Services
Compliance Consultation
Property Marketing
Details
- Year established: 2002
Highlights and features
- Dedicated lettings specialists with 23 years of industry experience
- 24/7 online maintenance reporting system with emergency response
- Personalised property marketing using professional photography
- Compliance-focused approach with up-to-date legislative knowledge
- Local expertise in Stafford and Uttoxeter property markets
What people say
Very responsive staff
Professional and helpful
Prompt communication
Seamless move process
Exceptional service
Services
Property Management
We provide comprehensive property management services covering maintenance coordination, compliance monitoring, and tenant communication. Our dedicated team ensures properties meet legal standards while maintaining landlord-tenant relationships. Using integrated software, we track repairs and documentation to guarantee efficient, transparent management for residential properties in Staffordshire.
Tenant Placement
Our tenant placement service includes property marketing, viewings, and applicant vetting. We use professional photography and digital platforms to attract qualified tenants. The process involves right-to-rent checks, reference verification, and matching tenant requirements with property specifications to ensure long-term tenancy success for landlords.
Maintenance Services
We offer 24/7 maintenance reporting through an online portal for emergency and routine repairs. Our system enables tenants to submit detailed requests with photos, while landlords receive real-time updates. Our team coordinates contractors and manages urgent issues to maintain property condition and tenant satisfaction.
Compliance Consultation
Our compliance service helps landlords meet legal requirements including gas safety, electrical checks, and energy performance certificates. We provide guidance on HHSRS standards, deposit protection schemes, and fire safety regulations to ensure properties remain legally compliant and avoid penalties.
Property Marketing
We market properties through professional photography, online listings on Rightmove and Zoopla, and social media platforms. Our approach includes creating eye-catching brochures and window displays to maximise property visibility and attract potential tenants across Staffordshire.
People
Rachel Johnson
Managing Director
With 23 years in the private rented sector, Rachel leads our team with expertise in lettings and property management. She focuses on technological innovation and legislative compliance while maintaining a personal service approach.
Pauline Everden
Director
Co-founder of Little Mansions, Pauline has built the agency from grassroots into a successful business. Her focus on personal service and landlord-tenant relationships remains central to our operational philosophy.
Laura Morgan
Lettings Manager
Laura specialises in tenant well-being and property care, bringing expertise in matching clients with suitable properties. Her promotion to Lettings Manager recognises her dedication to customer satisfaction and team leadership.
Imogen Francesca
Lettings Negotiator
Imogen combines hospitality experience with legal knowledge to deliver exceptional customer service. Her local expertise in Stafford helps connect clients with appropriate properties, supported by her enthusiasm and problem-solving approach.
Questions
What areas do you cover?
We operate in Stafford and Uttoxeter, providing lettings services across Staffordshire.
Do you offer 24/7 maintenance support?
Yes, our online portal allows tenants to report issues at any time with emergency response available.
How do you handle property compliance?
We ensure properties meet legal standards including gas safety, electrical checks, and EPC requirements.
What marketing methods do you use?
We use professional photography, Rightmove listings, and social media to market properties effectively.
How are maintenance requests managed?
Tenants submit requests through our portal with real-time updates for landlords and contractors.
Reviews (6)
Michael Whitfield
Dec 18, 2021
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Positive:Professionalism
Great service from Little Mansions, first class and very professional. Highly recommended as a landlord or tenant
Great service from Little Mansions, first class and very professional. Highly recommended as a landlord or tenant
Rob Crockard
Nov 12, 2021
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Little Mansions & Steve provide me with a first class service. Regular, comprehensive property inspections are made and any issues highlighted and rated so that I am fully aware of any urgent problems. I'm unable to attend the property so i normally ask Steve to arrange any maintenance. I've been with Little Mansions for some years and, so far, every issue arising has been dealt with promptly, efficiently and, I believe, cost effectively! I am quite happy to recommend their services.
Gareth Brown
Oct 29, 2021
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Very poor service from little mansions. I enquired about a property on rightmove for rent. I emailed them too which they replied with a request for detailed personal information which I did. They did not respond. 3 emails later they state that they have multiple applications and are not doing viewings, despite rightmove stating this. When called out on this, they did not respond. The property now states let agreed. In a way, I am glad because how little mansions have handled my enquiries, I wouldn't want to do business with them. Little mansions, please do not respond with your generic waffle
Daz M.
Oct 28, 2021
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As a new tenant of Little Mansions firstly I would like to say a big thank you to James. From the first viewing James was so pleasant & knowledgeable, taking time to answer all our questions. Before our tenancy began James even kindly met us at the property so we could take measurements - which we greatly appreciated. Weve found little mansions professional and had prompt responses to our calls and have been happy with the service so far.
Joanne Beck
Oct 20, 2021
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Professional communication with Steve, the manager - very pleasant and helpful who, always replied to my email enquires and telephone calls promptly. Excellent letting agents who go above and beyond to privide an amazing service. So happy we had them to help with our smooth transition to our new home would definately recomnend. Thank you Steve.
Little Lucy Lu
Sep 07, 2021
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Been renting with little mansions for almost 2 years now, very helpful and professional. Had a damp issue and the property manager Steve has done everything he can to get it fixed and checked in a few times to see how it's all going. Think I struck lucky finding both a helpful and professional letting agents and a good landlord at the same time. Very rare to find a letting agents that care about the tenants, highly recommend.
