Business Details
35 Years
experience
Emergency
services
Trusted IT Support Services in Hampshire
Established in 1991, Alpha Scan has grown from ADA Computer Systems to a team of 20 professionals delivering tailored IT solutions across the UK and beyond. Our core values of Commitment, Collaboration, and Communication drive our approach to client relationships, ensuring dedicated Account Managers and Technicians build deep understanding of each client's infrastructure. As a trusted partner to Microsoft, HP, WatchGuard, and 3CX, we combine industry-leading technologies with proactive monitoring to deliver cost-effective, secure solutions.With expertise in cybersecurity, cloud migration, and VoIP telephony, we serve diverse sectors including healthcare, legal, and education. Our 24/7 support, rapid response SLAs, and flexible contracts reflect our commitment to exceeding client expectations through technical excellence and transparent communication.
Services
IT Support
Cybersecurity
VoIP Telephony
Cloud Solutions
Server Solutions
Office Relocation
Colocation
Procurement
GDPR Compliance
Disaster Recovery
Details
- Year established: 1991
Highlights and features
- 25+ years of proven expertise in IT support and cybersecurity
- Dedicated Account Managers and Technicians for personalised service
- Cyber Essentials and Fortinet certified for advanced security compliance
- 24/7 support with rapid response SLAs for business continuity
- Partnerships with Microsoft, 3CX, and WatchGuard for cutting-edge solutions
Associations and certifications
- Cyber Essentials
- Fortinet
- CompTIA Managed Services Trustmark
What people say
24/7 support reliability
Cost savings achieved
Expert technical knowledge
Proactive monitoring
GDPR compliance assistance
Services
Managed IT Support
Our proactive managed IT services monitor networks 24/7 using Datto RMM software to prevent downtime. With SLA-guaranteed response times and dedicated engineers, we handle infrastructure maintenance, software updates, and security threats. Clients benefit from predictable costs, rapid issue resolution, and strategic IT planning tailored to business growth requirements.
Cybersecurity Solutions
Alpha Scan provides enterprise-grade cybersecurity including EDR, antivirus, and Unified Threat Management. Our Fortinet and WatchGuard-certified team conducts audits, implements multi-factor authentication, and creates disaster recovery plans. Services include automated updates, 24/7 threat monitoring, and Cyber Essentials certification support to protect against ransomware and data breaches.
VoIP Telephony
As certified 3CX partners, we deploy scalable VoIP solutions with call routing, mobile integration, and CRM connectivity. Systems reduce costs by up to 80% compared to traditional lines while enabling remote working. Services include handset supply, number porting, and hybrid on-premise/hosted deployments with guaranteed uptime and call quality.
Cloud Services
We design hybrid and public cloud environments using Microsoft Azure and Office 365. Solutions include data migration, storage optimisation, and secure remote access. Benefits encompass reduced hardware costs, global collaboration capabilities, and automated backups with enterprise-grade security compliance for GDPR and data protection.
Server Solutions
Alpha Scan offers physical and virtual server deployments with 24/7 monitoring. Services include network configuration, storage optimisation, and disaster recovery planning. We implement hybrid solutions combining on-site hardware with cloud backups to balance performance requirements with business continuity needs.
Questions
What is an MSP?
A Managed Service Provider proactively monitors IT infrastructure via remote agents, with SLA-guaranteed response times for issue resolution.
What is outsourced IT support?
Third-party management of all or part of your IT operations, from network maintenance to project-based consultancy services.
What is an SLA?
A Service Level Agreement defines guaranteed response times and service quality metrics in legally binding contracts.
What is VoIP?
Voice over Internet Protocol enables phone calls via broadband connections instead of traditional phone lines, with advanced features included.
What cloud computing benefits exist?
Cost savings through predictable billing, global accessibility, enterprise security, and scalable resources without hardware investments.
What are help desk hours?
Telephone support operates 08:30-17:30 Mon-Fri, with optional out-of-hours service for critical issues.
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Reviews (6)
Sean Husband
Aug 29, 2020
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Positive:Responsiveness,Value
Happy to recommend AlphaScan. They have carried out work for us efficiently and at a fair price.
Happy to recommend AlphaScan. They have carried out work for us efficiently and at a fair price.
Sean Mullins
May 03, 2020
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Positive:Professionalism,Quality,Responsiveness,Value
I would not hesitate in recommending Alpa Scan and their IT support services. They are professional and although very technically skilled they understand the importance of people, communication and good customer service. 5 stars from me :)
I would not hesitate in recommending Alpa Scan and their IT support services. They are professional and although very technically skilled they understand the importance of people, communication and good customer service. 5 stars from me :)
Anderson Roofing Supplies Ltd
Sep 23, 2018
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After using several other IT companies over a period of 10 years , I am so glad we have started using Alpha Scan. Great customer service, good comms and very transparent! wouldn't use anyone else. Great company to deal with. Like Share
Danielle Protheroe
Sep 06, 2018
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On behalf of our company, we took on Alphascan earlier this year, the transition from our old IT support team ran very smoothly and the service received from Alphascan was brilliant. Highly recommended! Thank you.
Ian Clarke
Jun 20, 2018
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Great people and an excellent service. We moved to Alphascan a couple of months ago and are very pleased with the decision.
Lynne Gardner
Jun 09, 2018
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We have been a customer since 2013 and wholeheartedly recommend this company for all aspects of IT support. The helpline and staff are always courteous. All problems are sorted in a timely fashion and if anything is urgent then the company will work tirelessly to help.
