Business Details
7 Years
experience
Emergency
services
Your Trusted Direct Marketing Partner
C X Services was established in 2019 following a management buyout of Database Direct Ltd, a direct marketing company with over 30 years of experience. We carry forward the core principles of our predecessor while offering enhanced customer experiences through tailored direct marketing solutions. Our services include data management, contact centre outsourcing, digital printing, mail fulfilment, and website development, all designed to help businesses connect effectively with their target audiences.Accredited with ISO 9001 and ISO 14001 standards, we are also Royal Mail 'Mail Made Easy' partners. Our team of dedicated professionals prioritises client needs, ensuring every interaction exceeds expectations. With offices in Dunoon, Glasgow, and Ellesmere Port, we serve clients across the UK and internationally, combining decades of industry expertise with innovative strategies to deliver measurable results.
Services
Contact Centre Outsourcing
Data Management
Digital Printing
Mail Fulfilment
Website Development
Direct Mail Campaigns
Details
- Year established: 2019
Highlights and features
- 30+ years of direct marketing expertise
- Competitive postage rates through industry partnerships
- End-to-end campaign management
- Data-driven personalisation for higher engagement
- ISO-certified quality and environmental standards
Associations and certifications
- ISO 9001
- ISO 14001
What people say
Very supportive and reactive
Quick and reliable service
Well trained staff
Excellent and friendly service
Super helpful with everything
Services
Contact Centre Outsourcing
Our outsourced contact centres manage inbound and outbound calls with multi-skilled operators. Services include order processing, live chat support, and overflow handling. We guarantee 24/7 availability with trained professionals delivering consistent customer service. Clients benefit from reduced overhead costs while maintaining high service quality.
Data Management
We offer data cleansing, profiling, and CRM database development. Our GDPR-compliant services enhance customer targeting through demographic analysis and list optimisation. Bespoke reporting tools help businesses leverage customer insights for improved marketing effectiveness and strategic decision-making across multiple sectors.
Digital Printing
High-quality digital printing services for direct mail campaigns. We produce personalised postcards, letters, and envelopes using variable data to increase engagement. Finishing options and bulk printing capabilities ensure campaigns combine visual appeal with cost-efficiency for targeted marketing outcomes.
Mail Fulfilment
End-to-end mail fulfilment including pick-and-pack, warehousing, and postage services. We handle everything from single items to complex multi-component packs with barcode scanning for accuracy. Integration with Royal Mail and DPD ensures reliable delivery for businesses of all sizes.
Website Development
Custom content-managed websites with responsive design for all devices. Our solutions include eCommerce functionality, sales reporting, and user-friendly interfaces. Built using DotNetNuke, sites allow easy updates without coding knowledge while maintaining security and scalability for growing businesses.
People
Greg Girard
Managing Director
With 30 years in the business, Greg transitioned from data operator to MD. He leads with technical expertise and a passion for youth football coaching, balancing leadership with community engagement.
John Lamont
Technical Services Director
A University of Strathclyde computer science graduate, John brings five years of development experience. A fitness enthusiast, he combines technical leadership with a commitment to innovation in data solutions.
Andrew Hore
Contact Centre Services Director
Andy oversees contact centre operations since 2017. He hosts a tech-focused radio show, blending customer service excellence with media engagement to drive client satisfaction and team performance.
Questions
What direct mail services do you offer?
We handle postcard mailings, letter campaigns, returns management, and bulk postage with discounted rates through Royal Mail partnerships.
How do your data management services benefit businesses?
Our data cleansing, profiling, and CRM solutions improve targeting accuracy and campaign effectiveness through GDPR-compliant processes.
Can you handle large-scale mail fulfilment?
We manage order fulfilment from single items to bulk batches with barcode tracking and warehouse storage solutions.
Do you develop responsive websites?
All our CMS websites are fully responsive, working seamlessly across smartphones, tablets, and desktops without additional coding.
Reviews (1)
Reece McEwan
Aug 22, 2020
Report
CX Services Ltd delivered a first class service in designing my website. I’m over the moon with their bespoke service in designing the website, which led to an outstanding final product. I can’t recommend them enough!
