Business Details
12 Years
experience
Your Trusted NHS GP Practice in Eastbourne
We are a large general practice serving approximately 18,000 patients across two locations in Eastbourne, East Sussex. Established in 2014, our practice provides comprehensive NHS healthcare services through College Road Surgery and Ian Gow Memorial Health Centre. Our team of experienced GPs and healthcare professionals delivers patient-centred care with a commitment to clinical excellence and community health improvement. As an Armed Forces Veteran Friendly accredited practice, we offer dedicated support for veterans through specially trained clinicians.We actively participate in medical education as a training practice and contribute to NHS research through our affiliation with the National Institute for Health Research Clinical Research Network. Our facilities include accessible amenities such as ramp access, lifts, and induction loops to accommodate all patients. We maintain rigorous professional standards through regular clinical audits and adherence to national healthcare guidelines while implementing sustainable practices to support environmental responsibility.
Services
GP Consultations
Prescription Services
Vaccinations
Health Checks
Chronic Disease Management
Minor Surgery
Blood Tests
Home Visits
Online Consultations
Medical Certificates
Details
- Year established: 2014
Highlights and features
- We are an Armed Forces Veteran Friendly accredited GP practice with dedicated veteran support
- Our practice serves 18,000 patients across two accessible Eastbourne locations
- We maintain active participation in medical education and NHS research programs
- Accessible facilities include ramp access, lifts, and induction loop systems
- Experienced GPs with average earnings of 76,735 before tax and national insurance
Associations and certifications
- Armed Forces Veteran Friendly
Services
GP Consultations
Our experienced GPs provide comprehensive medical consultations for patients of all ages. We offer face-to-face, telephone, and video appointments with flexible scheduling options. Patients can request specific clinicians or urgent appointments when required, with extended hours available at alternate sites during evenings.
Prescription Services
We manage repeat prescriptions through secure online systems and electronic prescribing. Patients can order medications via NHS App, complete online forms, or visit our surgeries directly. Our team ensures timely processing with nominated pharmacy collection options and provides medication reviews when necessary.
Vaccinations
Our practice offers routine vaccinations including annual flu jabs and travel immunisations. We participate in national vaccination programs and provide cervical screening services. Patients receive expert advice on vaccine-preventable diseases and personalised immunisation schedules.
Home Visits
We provide home visits for housebound patients who cannot attend surgeries. Our clinicians assess individual needs through initial telephone consultations and prioritise visits accordingly. This service requires advance booking and applies to patients with mobility limitations or severe health conditions.
Online Consultations
Our Engage Consult platform enables patients to submit non-urgent medical requests online. This service facilitates remote healthcare access with secure messaging and symptom assessment forms. Patients receive timely responses from appropriate healthcare professionals through this convenient digital channel.
Questions
How can I book an urgent GP appointment?
Call 01323 735044 (College Road) or 01323 766358 (Ian Gow) between 8am-6pm Monday-Friday. For evening emergencies, contact 0300 555 5252 between 6-6:30pm or dial 111 after hours.
What prescription services do you offer?
We provide electronic prescribing, online repeat prescriptions via NHS App, and medication reviews. Patients can collect prescriptions from nominated pharmacies 3-5 working days after ordering.
Are there accessibility features at your surgeries?
Yes, both locations offer wheelchair access, induction loops, and disabled parking. Ian Gow site has ramp access and lift facilities with blue badge parking available outside the surgery.
Do you offer home visits?
Yes, we visit housebound patients who cannot attend surgeries. Please call before 11:30am to arrange visits, which require special assistance due to mobility issues or severe illness.
How can I access medical advice outside opening hours?
Contact NHS 111 for urgent medical help after 6:30pm or use the 24/7 online service at 111.nhs.uk. For life-threatening emergencies, dial 999 immediately.
What healthcare services are available for veterans?
As an Armed Forces Veteran Friendly practice, we have dedicated clinicians trained in veteran healthcare needs. We provide specialised support for physical and mental health conditions related to military service.
Reviews (5)
Bonnie
Dec 24, 2021
Report
Great surgery but those who are answering the phones could definitely do with more training. Rude and passive aggressive and when you try to question anything they go on the defensive immediately. I know it's a tough job but we all have tough jobs and it's simply not an excuse. Doctors, nurses ect are fantastic but please do talk to those who answering the phones as it makes the overall experience quite stressful at times.
Vrk Partners
Nov 05, 2021
Report
Received a number of Text messages to attend surgery for a Flu Vaccine. However apparently they had ran out of vaccines and didn't know when or if they were likely to receive any soon.
Ok, i get that but there's a way of dealing with this and conveying this information. Being dismissive and demonstrating a of empathy or understanding is neither constructive or purposeful
Advising a patient to go down to boots to see what they can doing is not helpful. Why not just call me back when you get the next batch in? A contingency plan with dealing with shortages would by now be a 'normality' given
Ok, i get that but there's a way of dealing with this and conveying this information. Being dismissive and demonstrating a of empathy or understanding is neither constructive or purposeful
Advising a patient to go down to boots to see what they can doing is not helpful. Why not just call me back when you get the next batch in? A contingency plan with dealing with shortages would by now be a 'normality' given
Susan Chester
Oct 18, 2021
Report
Journalist whose NHS blood tests have been doctored off-on from 2001. Joined the practice after moving to Eastbourne for a 'fresh start' after West Mercia Police failed to resolve my blood tests being doctored by NHS & abroad after my appeal with IPCC upheld May 2015 I'm a victim of RIPA misuse incl. hacking & doctored blood tests with a police smear campaign. NHS covered up my low WBC, thyroid condition and infections from c. 2001-especially in Shrops & Staffs 2008-2014 so local West Mercia Police covered up for them and care covered/undermined elsewhere incl with specialists before incl. at my
Kamila Darweish
Jan 06, 2021
Report
What a farce! Is this what surgeries have come to now you have to fight the receptionist before they'll decide if you can have an appointment! Thwn they decide what the doctor os capable of! There if the receptionist decides that the GP who spent 6 to 8 years studying ailments of patients cannot deal with your symptoms then God help you. This is definately a case of too many chiefs not enough indians! I would just like to put to the practice what is classified as a medical condition then?
Karrys Shytermeja
Nov 02, 2020
Report
Placed a repeat Prescriptions as directed by receptionist through kamsons (11/3), traveled on bus to pick it up (16/3) to find Prescription not been returned from practice. Poor service lighthouse. If we have to change how we do things you could at least see you stick to the service you say you will provide such as a 3 day turn around on repeat Prescriptions. I will have to take public transport again when ever you decide to issue this medication.
