Business Details
28 Years
experience
Emergency
services
Comprehensive IT Support Services London
Established in 1998, we have built a reputation as trusted IT partners for businesses across diverse sectors. Our ISO 9001:2015 and ISO 27001:2022 certifications reflect our commitment to quality management and information security. With a team of 45 Microsoft-certified professionals, we deliver proactive IT support tailored to organisations requiring specialist technical solutions. Our rolling contract structure eliminates hidden costs while ensuring 24/7/365 service availability. We combine real-time service desk access with detailed performance reporting to maintain transparency.Our expertise spans cloud migration, cybersecurity, and AI integration, supporting clients in legal, healthcare, accountancy, charity, and manufacturing sectors. By implementing zero-trust security models and proactive system monitoring, we prevent disruptions before they occur. Our quarterly reviews ensure continuous alignment with evolving business needs. Clients benefit from dedicated account management and loan equipment provision during critical periods. This approach has earned us a 98% customer recommendation rate over 27 years of operation.
Services
IT Support
Cloud Migration
Cybersecurity
AI Integration
Disaster Recovery
Compliance Management
Endpoint Protection
Voice Integration
Modernisation Solutions
Productivity Tools
Details
- Year established: 1998
Highlights and features
- We have 27 years' experience supporting specialist business requirements
- Our team includes Microsoft-certified professionals with sector-specific expertise
- We guarantee fixed-cost contracts with no hidden extras
- Our ISO-certified processes ensure information security compliance
- We provide 24/7/365 proactive system monitoring and support
Associations and certifications
- ISO 9001:2015
- ISO 27001:2022
What people say
Friendly, knowledgeable staff
Swift response times
Sector-specific expertise
Proactive maintenance
Value for money
Services
IT Support
Our comprehensive IT support services provide businesses with dedicated technical assistance through ISO-certified processes. With 24/7/365 availability and fixed-cost contracts, we deliver proactive system maintenance and immediate issue resolution. Our Microsoft-certified engineers work as an extension of your team, ensuring seamless technology operations across cloud, server, and desktop environments.
Cloud Migration
We specialise in secure cloud migration solutions that ensure business continuity during digital transformation. Our experts implement Microsoft 365 environments with zero-downtime strategies and ongoing support. By combining technical expertise with sector-specific knowledge, we help organisations achieve scalable cloud infrastructure while maintaining compliance with industry regulations and security standards.
Cybersecurity
Our cybersecurity solutions feature 24/7 threat monitoring, endpoint protection, and zero-trust architecture implementation. With ISO 27001 certification, we provide comprehensive security assessments and proactive risk mitigation strategies. Our services include user access management, vulnerability patching, and incident response planning to protect critical business data across hybrid IT environments.
Disaster Recovery
We develop customised disaster recovery plans that ensure business continuity during unexpected disruptions. Our solutions include automated data backups, rapid system restoration, and failover infrastructure planning. By integrating these measures with proactive monitoring, we help organisations maintain operational resilience and meet regulatory compliance requirements for data protection and service availability.
AI Integration
Our AI integration services help businesses leverage Microsoft Copilot and other intelligent tools to enhance productivity. We implement AI-powered solutions that streamline workflows, automate routine tasks, and improve decision-making processes. By combining technical expertise with business process analysis, we deliver customised AI implementations that maximise return on technology investments while maintaining security compliance.
Questions
What industries do you specialise in?
We specialise in providing IT solutions for legal, healthcare, accountancy, charity, and manufacturing sectors where governance and continuity are critical.
Do you offer 24/7 support services?
Yes, we provide 24/7/365 proactive monitoring and immediate support with guaranteed response times included in all our service agreements.
Are your services available outside London?
While based in London, we serve clients nationwide through remote support and strategic on-site visits, maintaining consistent service quality across the UK.
What security certifications do you hold?
We maintain ISO 9001:2015 for quality management and ISO 27001:2022 for information security, ensuring robust data protection compliance.
How do you handle emergency IT issues?
Our emergency response team provides immediate assistance with guaranteed resolution times, supported by proactive system monitoring to prevent critical failures.
Can you support existing IT teams?
Yes, we offer scalable support that either complements in-house teams or functions as a complete outsourced IT department.
Reviews (5)
Federation Of Awarding Bodies
Jan 06, 2022
Report
Positive:Professionalism,Quality,Responsiveness,Value
KCS do a great job providing IT support to our team. They are responsive, professional and friendly to work with.
KCS do a great job providing IT support to our team. They are responsive, professional and friendly to work with.
Narayani L. Guibarra
Jan 15, 2021
Report
Positive:Professionalism,Quality,Responsiveness
The team at KCS are friendly, calm and focused. They ask the right questions to gauge problems and then solve them speedily and effectively. Weve been using KCS for years and I highly recommend them.
The team at KCS are friendly, calm and focused. They ask the right questions to gauge problems and then solve them speedily and effectively. Weve been using KCS for years and I highly recommend them.
Anthony Hammond
Jan 14, 2021
Report
Positive:Professionalism,Responsiveness
One of my team was experiencing extreme difficulties with working from home. After raising a ticket, a KCS engineer contacted here, delved through multiple symptoms and very quickly identified the root cause. We have now implemented the recommended fix and my colleague is over the moon that all of her difficulties have been resolved.
One of my team was experiencing extreme difficulties with working from home. After raising a ticket, a KCS engineer contacted here, delved through multiple symptoms and very quickly identified the root cause. We have now implemented the recommended fix and my colleague is over the moon that all of her difficulties have been resolved.
Tracy Johnson
Jan 09, 2021
Report
Positive:Professionalism,Responsiveness
KCS supported our upgrade to a virtual desktop environment and were extremely helpful throughout the duration of the project. The support staff are always very responsive and knowledgeable.
KCS supported our upgrade to a virtual desktop environment and were extremely helpful throughout the duration of the project. The support staff are always very responsive and knowledgeable.
Harps Garcha
Jan 07, 2021
Report
Positive:Professionalism,Quality,Responsiveness,Value
We switched to KCS last year due to the great contract they were able to provide us (NGO Charity). They have constantly proven themselves to be knowledgeable and supportive and we look forward to their help with our next IT project.
We switched to KCS last year due to the great contract they were able to provide us (NGO Charity). They have constantly proven themselves to be knowledgeable and supportive and we look forward to their help with our next IT project.
