Business Details
Emergency
services
Your Complete Motoring Protection Partner
The RAC has been a trusted leader in motoring services since 1897, providing comprehensive breakdown assistance, insurance, and vehicle care solutions to over 13.6 million members. Our commitment to innovation is evident in pioneering technologies like the UK's first van-mounted electric vehicle charger and universal spare wheel system. With a nationwide patrol force equipped with advanced diagnostic tools, we resolve four out of five vehicle issues at the roadside.Recognised as Moneyfacts Car Insurance Provider of the Year for three consecutive years, we combine heritage with modern solutions through the myRAC app, offering fuel savings, service reminders, and instant breakdown reporting. Our 24/7 service covers cars, motorbikes, electric vehicles, and commercial fleets across the UK and Europe.
Services
Breakdown Rescue
Car Insurance
Mobile Mechanics
European Cover
Fleet Services
EV Charging
Garage Network
App Features
Tyre Replacement
Battery Replacement
Highlights and features
- 24/7 roadside assistance since 1897 with 2.6m breakdowns attended in 2023
- 4/5 breakdowns fixed at roadside using advanced diagnostic equipment
- Award-winning myRAC app for instant breakdown reporting and fuel savings
- Europe's largest recovery network covering 48 countries
- Exclusive member benefits including free MOTs and 25% off servicing
Associations and certifications
- ISO 9001
- Defaqto 5 Star
What people say
24/7 reliable help
Quick response times
Expert technicians
Great value
Peace of mind
Services
Breakdown Rescue
Our 24/7 breakdown rescue service covers the UK and Europe with rapid response times. Patrolled by expert technicians carrying 500+ parts, we fix 80% of vehicles at the roadside. Coverage includes cars, motorbikes, electric vehicles, and commercial fleets with options from basic to premium protection.
Mobile Mechanics
Qualified mechanics provide servicing and repairs at your location, eliminating garage visits. Available for routine maintenance or unexpected issues, with 25% off during promotional periods. Services include oil changes, MOT preparation, and component replacements using quality parts.
Car Insurance
Defaqto 5-star rated insurance offers comprehensive protection with telematics options. Policies include breakdown benefits, legal expenses cover, and European travel assistance. Black box technology rewards safe drivers with premium discounts for young and experienced motorists alike.
European Cover
Comprehensive breakdown protection across 48 European countries with English-speaking support. Features include vehicle recovery, accommodation expense reimbursement, and onward travel options. Available as single-trip or annual policies with premium tiers offering enhanced benefits like full vehicle repatriation.
Fleet Services
Tailored breakdown cover for commercial fleets of 1-99 vehicles with flexible contract terms. Includes 24/7 roadside assistance, vehicle tracking integration, and business-specific add-ons like key replacement and tyre cover. Available with optional recovery and onward travel upgrades.
People
Andy Baker
Head of Customer Service
With 25 years in motoring services, Andy leads our customer support team ensuring exceptional service delivery. He oversees policy development and quality assurance across all member interactions.
Questions
What's included in RAC breakdown cover?
All levels include 24/7 roadside assistance. Basic covers 10-mile recovery, Standard adds national recovery, Extra includes unlimited callouts and home cover, while Complete provides onward travel and free MOTs.
How quickly do patrols arrive?
Average response time is 40 minutes. EV Boost vans and universal spare wheels help resolve 80% of breakdowns at the roadside efficiently.
Can I get cover for electric vehicles?
Yes, all RAC breakdown policies cover electric and hybrid vehicles including battery charging assistance through our EV Boost service.
What areas are covered in Europe?
We cover 48 countries across mainland Europe including France, Germany, Spain, Italy and offshore islands. Coverage details available during policy selection.
How do I claim on my policy?
Report breakdowns via the myRAC app or 24/7 helpline. For vehicle damage claims, use online portals or contact our dedicated claims team directly.
Are there member discounts?
Yes, members receive 25% off servicing, up to 200 fuel savings through the app, 25% travel insurance discounts, and exclusive RAC Rewards offers.
Reviews (6)
Caroline Baxter
Dec 27, 2021
Report
My daughter who is a carer was left stranded for almost 12 hours, she was left in a very vulnerable position and unable to go and help the vulnerable people she supports. Everytime the RAC was called she , her boss and her mother were told someone would be with her within the hour that never happened. Because of the RAC she has also lost a days pay.
Tracey Genever
Dec 24, 2021
Report
Critical:Professionalism,Quality,Responsiveness,Value
Utterly appalling. Lone female, 3 hours and counting, broken down on double yellows barely past a junction on a busy urban road. I'd estimate 200+ near misses in that time and that's not an exaggeration. Response from the call centre is that I can't be assigned higher priority as I'm not on a motorway or other 70mph road.
Utterly appalling. Lone female, 3 hours and counting, broken down on double yellows barely past a junction on a busy urban road. I'd estimate 200+ near misses in that time and that's not an exaggeration. Response from the call centre is that I can't be assigned higher priority as I'm not on a motorway or other 70mph road.
Carolyn Notley
Dec 01, 2021
Report
Appalling service disabled husband broke down in motorbility car, meant to have priority response as on insulin and meds. Waited hours with no call back in an area that had limited time of 3 hours so ended up with a fine to boot. Freezing cold and a dead battery. When help finally arrived knew nothing about hybrid cars caused more damage trying to jump start it and was left to limp car home that went into black outs 3 times on motorway. Can't even provide info showing breakdown so can rectify fine, through no fault of our own. Been waiting a month nearly now for proof of breakdown. Just a simple
Charlie Simpson
Nov 18, 2021
Report
Very disappointing. Broke down on a Saturday, van recovered from Yorkshire to Devon, no problem. Super courteous patrol man. All good so far. It was non-urgent so van travelled via third party recovery agents ending up at Exeter on the Monday. Tuesday the VW van centre ask whether I want the damage repaired to the 'radiator carrier' as well, which was apparently broken. I said that unless it was dangerous or about to fall off not to worry. Garage carried out repair that caused the breakdown (dual mass flywheel) and I collected van. Put van on ramp to check this otherwise unknown damage and to my
Yvonne Nelson
Oct 31, 2021
Report
Critical:Professionalism,Quality,Responsiveness,Value
The RAC are happy to leave you on the side of a busy dual carriageway for 5 hours with a baby. Absolutely disgusting service. No one cares if you have enough supplies to keep your baby fed for this crazy length of time. After writing a complaint I've still not had a response and its been over 20days it says I'll get a response by.
The RAC are happy to leave you on the side of a busy dual carriageway for 5 hours with a baby. Absolutely disgusting service. No one cares if you have enough supplies to keep your baby fed for this crazy length of time. After writing a complaint I've still not had a response and its been over 20days it says I'll get a response by.
Suzanne Cahill
Oct 17, 2021
Report
Shambolic after 20 years I am cancelling my membership. Single female left by herself on quiet road and RAC. Phoned after more than 2.5 hours wait and told that it would be another 50 minutes. They hung up when I said I would try and limp home. Received message after I got home to say that they MAY send out a partner company. Very, very unimpressed!
