Business Details
Emergency
services
Heaton Mersey GP Practice
Established to provide comprehensive healthcare services, Heaton Mersey Medical Practice has served the community with dedication and expertise. Our team of qualified professionals utilises advanced online systems like RapidHealth and Patchs to streamline patient care, ensuring accessibility for all. We prioritise patient safety and continuity of care, adhering to strict NHS protocols and collaborating with local healthcare providers. Our extended access hours and emergency support systems reflect our commitment to addressing urgent medical needs promptly.With a focus on transparency and patient empowerment, we offer resources like health information portals, prescription management tools, and multilingual support to meet diverse requirements. The practice maintains rigorous standards in data protection, safeguarding patient confidentiality while providing clear pathways for feedback and service improvement.
Services
Appointments
Prescriptions
Online Consultations
Sick Notes
Test Results
Health Information
Home Visits
Medication Reviews
Patient Registration
Immunisations
Highlights and features
- We offer 24/7 access to NHS 111 support for urgent medical needs
- Our extended hours include pre-bookable evening appointments on weekdays
- We provide multilingual assistance and accessibility features for all patients
- Our practice partners directly with NHS services for seamless care coordination
- We maintain rigorous data protection and patient safety protocols
Services
Appointments
Our practice offers various appointment types including face-to-face, phone, video, and text/email consultations. Patients can request specific healthcare professionals and book up to two weeks in advance. Urgent appointments receive priority triage through our online systems or telephone service.
Prescriptions
Repeat prescriptions can be ordered via the NHS App, Patient Access portal, or paper forms. We require 48-hour notice for processing and work with local pharmacies for collection or delivery. Medication reviews ensure ongoing suitability and safety for long-term prescriptions.
Online Consultations
Our digital platforms enable 24/7 symptom checking, appointment booking, and medical requests through systems like RapidHealth and Patchs. Patients access their records, submit queries, and receive advice without visiting the surgery, enhancing accessibility for working individuals and carers.
Test Results
Patients receive test results through secure channels with clear explanations from medical professionals. We ensure timely follow-up for abnormal results while maintaining confidentiality. Our systems flag critical results requiring immediate attention to prevent delays in treatment.
Home Visits
We provide home visits for housebound patients with advance notice, though we encourage surgery attendance when possible. Our policy balances clinical need with resource efficiency, prioritising visits before 10:30am to optimise doctor schedules while accommodating emergencies.
Questions
How do I book a GP appointment?
You can book via the NHS App, Patient Access portal, by phone during opening hours, or through our online request form. Urgent cases receive same-day triage.
What emergency services are available?
Dial 999 for life-threatening emergencies. For urgent but non-life-threatening issues, use NHS 111 online or call 111 outside our operating hours.
How do I order repeat prescriptions?
Use the NHS App, Patient Access portal, or submit a paper form at our reception. Allow two working days for processing and nominate your preferred pharmacy.
Are home visits available?
We prioritise home visits for housebound patients requiring clinical assessment. Request visits before 10:30am where possible to help with scheduling.
What access arrangements exist for disabled patients?
We provide hearing loops, large-print materials, automated doors, and interpreter services. Our ground-floor consultation rooms and touch-screen check-in system enhance accessibility for all patients.
