Business Details
50+ Years
experience
Emergency
services
Trusted Plumbing and Heating Services in Bournemouth
Established in 1970 by Roy Hill, Ace Plumbing & Heating has been a trusted name in Bournemouth for over five decades. We pioneered the UK's first true 24-hour emergency plumbing service and expanded to Southampton and Shaftesbury, with a dedicated renewable energy division. Our Bournemouth branch, managed since 2010 by senior engineers Daniel Cave and Andy Mills, continues to deliver reliable, cost-effective solutions. Fully qualified Gas Safe and CIPHE members, we prioritise ongoing training with leading boiler manufacturers to maintain Dorset's leading maintenance and repair standards.Our services include free estimates, no call-out charges, and comprehensive guarantees. With a fleet of fully equipped vehicles and a commitment to 24/7 emergency response, we serve both commercial and residential clients across Dorset. Customer testimonials highlight our courteous, professional team and ability to resolve complex issues efficiently. Our accreditations and partnerships with Viessmann Boilers and Gas Safe underscore our industry authority. We remain family-owned, blending decades of experience with modern technical expertise to deliver trustworthy plumbing solutions.
Services
Plumbing
Heating
Gas
Drainage
Renewable Energy
Details
- Year established: 1970
Highlights and features
- We offer 24/7 emergency plumbing services with no call-out charges
- Our engineers are Gas Safe and CIPHE accredited
- Free estimates provided for all replacement jobs
- We maintain Dorset's leading maintenance/repair standards through ongoing manufacturer training
- 50+ years of combined experience from our senior engineering team
Associations and certifications
- Gas Safe
- Chartered Institute of Plumbing and Heating (CIPHE)
What people say
Courteous and professional
Prompt and reliable service
No call-out charges
Engineers fully qualified
Excellent emergency response
Services
Plumbing
Ace Plumbing & Heating offers comprehensive domestic and commercial plumbing services including boiler installations, hot water cylinders, and bathroom renovations. Our Gas Safe engineers handle all aspects from taps to waste disposal units. We guarantee all work with no call-out charges and provide same-day service for emergencies.
Heating
We specialise in boiler installations, repairs, and maintenance for all major brands. Our engineers complete manufacturer-specific training and offer 0% finance options. Services include powerflushing, gas pipework, and landlord safety certificates. All work includes a 1-year warranty with up to 10-year manufacturer guarantees on new boilers.
Drainage
Our 24/7 drainage service handles blocked sinks, toilets, and drains using high-pressure jetting and mechanical clearance. We repair guttering, soilpipes, and soakaways while offering maintenance contracts. Emergency excavations and drain relays are completed with no call-out charge for Dorset residents.
Gas
Gas Safe registered engineers provide safety certificates, boiler breakdowns, and cooker installations. We service all gas appliances including fires and cookers. Emergency call-outs ensure compliance with safety regulations while maintaining 24-hour availability for domestic and commercial clients.
Renewable Energy
Our Shaftesbury branch specialises in renewable energy installations including solar thermal systems and heat pumps. We combine traditional plumbing expertise with sustainable technology solutions to reduce energy costs while maintaining full compliance with industry standards and manufacturer warranties.
People
Roy Hill
Founder
Founded Ace Plumbing & Heating in 1970, establishing Bournemouth's first 24-hour emergency plumbing service. Pioneered rapid response standards that remain industry benchmarks today.
Lee Smith
Former Manager
Expanded the business during the 1970s, overseeing the move to Boscombe and opening the Southampton branch in 1981 while maintaining operational excellence.
Daniel Cave
Bournemouth Branch Manager
Senior engineer with 20+ years' experience managing Bournemouth operations since 2010, focusing on reliable, cost-effective plumbing solutions for commercial and private clients.
Andy Mills
Bournemouth Branch Manager
Co-manager of Bournemouth branch since 2010, bringing extensive technical expertise and commitment to maintaining Ace Plumbing & Heating's reputation for exceptional service standards.
Questions
What areas do Ace Plumbing cover?
We serve Bournemouth, Southampton, Shaftesbury, Poole, Christchurch, Ringwood, Wimborne, Highcliffe, and Boscombe with 24/7 emergency response across Dorset.
Are Ace Plumbing engineers qualified?
All our engineers are Gas Safe registered and CIPHE members, with ongoing manufacturer-specific training for boiler installations and repairs.
Do you offer emergency services?
Yes, we provide true 24-hour emergency plumbing, heating, and drainage services with no call-out charges for Dorset residents.
Can I get financing for boiler installation?
0% finance is available on all Vaillant and Glowworm boiler installations (subject to administration charges).
What guarantees do you offer?
All work comes with a 1-year warranty, plus up to 10-year manufacturer warranties on new boiler installations.
How quickly can you respond to emergencies?
We typically offer same-day service for all customers, with 24/7 availability for urgent plumbing, heating, or drainage issues.
