Business Details
19 Years
experience
Emergency
services
Award-Winning Estate and Letting Agents in Southend
Based in the heart of Southend-on-Sea for over 15 years, 1st Call has established itself as one of the most trusted estate and letting agencies in the region. Our team of professionals brings over 100 years of combined experience, having navigated every type of housing market since 1989. We pride ourselves on delivering exceptional service, simplifying the often-stressful process of buying, selling, or renting property. Our commitment to transparency and customer-centric values has earned us a reputation for reliability and excellence. We are proud recipients of multiple industry awards, including the ESTAS Essex & Kent Landlord Agent of the Year.Our long-standing relationships with landlords, many of whom have trusted us since 2007, underscore our dedication to quality and consistency. With a focus on innovation and local market expertise, we ensure every client receives tailored support. Our 5-star reviews reflect our unwavering dedication to client satisfaction and professional integrity. We offer free property valuations with no obligation, ensuring clients receive accurate market insights. Our comprehensive services include sales, lettings, property management, and mortgage advisory, all designed to meet diverse property needs.
Services
Sales
Lettings
Property Management
Mortgages
Conveyancing
Details
- Year established: 2007
Highlights and features
- We have over 100 years of combined experience in local property markets since 1989.
- Award-winning service with multiple ESTAS recognitions for excellence.
- Free property valuations with no obligation to list your property.
- Dedicated property management team with 24/7 emergency support.
- Proven track record with long-term clients since 2007.
Associations and certifications
- ESTAS
What people say
Incredible agent
Amazing experience
Professional service
Highly recommend
100% recommend
Services
Property Sales
Our property sales service offers expert guidance through every stage of the selling process. With deep local market knowledge and a proven track record since 2007, we ensure competitive pricing and targeted marketing to maximise your property's exposure. Our team provides transparent advice and dedicated support to achieve successful transactions.
Property Lettings
We specialise in connecting landlords with reliable tenants through comprehensive lettings services. From property valuation to tenant screening and lease agreements, our team ensures a seamless process. With extensive local expertise and a database of prospective renters, we minimise void periods while maintaining compliance with current regulations.
Property Management
Our fully managed property management service includes rent collection, maintenance coordination, and regular inspections. Utilising industry-leading software PayProp, we provide landlords with real-time updates and financial transparency. A dedicated team handles emergencies 24/7, ensuring properties remain well-maintained and investments protected through accurate accounting and proactive tenant communication.
Mortgages
We offer tailored mortgage advisory services to help buyers navigate financing options. Our experts connect clients with suitable lenders and provide guidance on eligibility criteria, interest rates, and application processes. This service ensures clients make informed decisions aligned with their financial circumstances and property goals.
Conveyancing
Our conveyancing service streamlines property transactions with professional legal support. We coordinate all documentation, conduct property searches, and manage contract exchanges to ensure smooth transfers. Clients benefit from clear communication and timely progress updates throughout the buying or selling process.
People
Rob
Agent
Rob is an experienced agent with extensive local market knowledge, providing dedicated support throughout complex property transactions while maintaining high client satisfaction standards.
Ben
Team Member
Ben plays a key role in assisting clients with property searches, offering expert guidance to first-time buyers and ensuring smooth transaction processes.
Richard
Property Manager
Richard leads property management operations, maintaining professional service standards and long-term client relationships through three years of dedicated property oversight.
Questions
How do I request a property valuation?
Contact us via phone or our website to schedule a free, no-obligation property valuation with one of our experienced agents.
What areas do you cover?
We operate across Southend-on-Sea, Westcliff-on-Sea, Rochford, Leigh-on-Sea, Shoeburyness, and surrounding Essex areas.
Do you offer 24/7 emergency support?
Yes, our property management team provides 24/7 emergency assistance for urgent landlord and tenant concerns.
How are rental payments handled?
Rental payments are processed through PayProp software, ensuring timely direct transfers to landlords' accounts with full transaction transparency.
What accreditations do you hold?
We are accredited by ESTAS, recognising our excellence as Essex & Kent Landlord Agents of the Year.
How long have you operated in Southend?
We've served Southend-on-Sea for over 15 years, with our team possessing property market experience dating back to 1989.
Reviews (4)
Tefl Recruits
Dec 24, 2021
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We have sent over 15 emails regarding a broken bath and various other issues that are health and safety problems. Property management has not sorted out. They sorted out hanging off light switches and exposed wires after a month. Our inventory completely left out big areas of concern. They have agreed and failed to send us an updated inventory. They have had two months to sort out. The property was not cleaned and carpets dirty when we moved in. We had a very good experience with the lettings team but not with the property management team.
Steven Stott
Dec 21, 2021
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We had to go to the appeal body to get our deposit returned. They didn't provide proof for their claim so we won on most counts. We reported issues with the flat we rented in April and nothing happened. Our complaints went unheard although my partner believed they listened to me more than her. Not sure if it's their fault but the landlord gave us verbal consent to put up a curtain pole. They charged us for the fitting and as we didn't have it in writing we had to pay for it. One final advice for renters try get them to visit when you leave. They didn't with us despite giving plenty of notice. I
Disderdoodah Deedooo
Dec 09, 2021
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Pretty rude and condescending when I called to check somthing out, shan't be using these for this reason
Laura Hearn
Nov 20, 2021
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My partner and I used 1st call to sell our flat. The estate agent Rob Crowe has been an absolute pleasure to work with. Hes been chasing solicitors, our buyer and has just gone above and beyond his job role. Hes extremely responsive in which we receive replies straight away and is always on hand to take a call. Although weve had a hiccup with the sale of our property, Rob has been a diamond and has reassured us. Rob is a credit to 1st call and we will 100% be selling further properties with this company in the future.
