Business Details
35 Years
experience
Trusted Youth Mental Health Support in Newcastle
Established in 1991, we have dedicated over three decades to empowering young people aged 11 to 25 through comprehensive support services. Our organisation provides free, confidential, and non-judgmental advice, counselling, and outreach programs designed to address mental health, emotional wellbeing, and social challenges. With a focus on inclusivity and accessibility, we operate in Newcastle upon Tyne and surrounding areas, offering safe spaces for young individuals to discuss personal issues. Our team of experienced professionals delivers tailored interventions, including trauma support, relationship guidance, and sexual health services. Through school partnerships and community outreach initiatives, we ensure our services meet young people where they are. Recognised for our youth-led approach, we actively incorporate feedback to refine our offerings, maintaining a 96% recommendation rate from service users.Our annual reports demonstrate measurable outcomes, with 97% of participants feeling listened to and 90% better equipped to manage difficulties. As a registered charity (No: 1058360), we collaborate with local stakeholders to expand our impact while maintaining strict confidentiality and ethical standards. Our multi-award-winning programs reflect our commitment to innovation in youth support, evidenced by testimonials highlighting improved confidence, reduced anxiety, and enhanced family relationships. Through continuous service evaluation and community engagement, we remain at the forefront of youth-focused charitable provision in the North East region.
Services
Counselling
Mental Wellbeing Support
Community Outreach
School Hubs
Youth Voice Programs
Trauma Support
Relationship Advice
Sexual Health Services
Details
- Year established: 1991
Highlights and features
- We have over 30 years' experience supporting young people in Newcastle
- Our services are completely free and confidential for all users
- We offer trauma-informed counselling with measurable positive outcomes
- Our youth-led approach shapes services directly from user feedback
- We provide both drop-in and outreach services across the region
What people say
Improved family relationships
Less anxious now
Better coping strategies
Confidential environment
Helped with trauma
Services
Counselling
Our confidential counselling service provides one-to-one support for young people facing emotional challenges. Qualified therapists help clients develop coping strategies for anxiety, trauma, and relationship issues through structured sessions. This service has demonstrated measurable improvements in mental health outcomes, with 90% of participants reporting better coping abilities.
Mental Wellbeing Support
Early intervention programs address emerging mental health concerns through professional guidance and practical tools. Our practitioners help young people manage stress, improve sleep patterns, and develop resilience using evidence-based techniques. The service includes group sessions focused on mindfulness and self-care strategies.
Community Outreach
Mobile youth workers engage young people in public spaces across Newcastle, providing informal support and connecting them with appropriate services. This initiative reduces barriers to access by meeting young individuals where they feel most comfortable, regardless of weather conditions.
School Hubs
We operate in eight secondary schools, delivering tailored support programs that complement educational environments. Our school-based hubs offer safe spaces for students to discuss personal issues while maintaining academic focus, with specialist programs in partner institutions.
Youth Voice Programs
These initiatives empower young people to influence service design and community decision-making. Participants develop leadership skills while addressing social issues, ensuring our programs remain responsive to evolving youth needs through direct involvement in service development.
Questions
What age group do you support?
We provide services for young people aged 11 to 25 years across Newcastle and surrounding areas.
Are your services confidential?
Yes, all our support services maintain strict confidentiality, creating safe spaces for open discussion.
How can I access counselling?
Self-referrals can be made through our website or by contacting our Newcastle office directly.
Do you offer emergency support?
While we don't provide 24/7 crisis services, we offer urgent appointments for immediate mental health concerns during operating hours.
Are your services free?
All our core support programs, including counselling and wellbeing sessions, are completely free for users.
How do you involve young people in decision-making?
Our Youth Board and feedback systems ensure service users directly influence program development and improvements.
Videos
Reviews (3)
Andrea Mckenzie
Feb 25, 2021
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Fantastic project delivering parcels for kids during lockdown and asking how kids are coping, my son Tyler thinks they are great.
Bob McBobby
Feb 05, 2021
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SHAMBOLIC! Pre-pandemic, my friend spoke in 'confidence' about the mental health issues she was facing at a drop in. She was sent home with the promise of further counselling, as soon as it was available. An hour later, my friend's dad and I both received calls from a staff member, informing us that they had severe concerns about my friend's wellbeing and that the police had been informed and were out looking for her, meanwhile she was at home in her bedroom. After completely traumatising and humiliating my friend, they then did not bother to contact her once after this occasion, to see how she
Catch Rebecca George
Oct 27, 2016
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Massive thank you to Sarah Lou and Sarah for delivering a interview skills session with the Catch-22 NCS Northumberland Autumn group!
