Business Details
Your Trusted NHS GP Practice in Birstall, Leicester
Established as a modern NHS GP practice, we provide comprehensive primary healthcare services to patients in Birstall and surrounding areas. Our team of medical professionals utilises advanced digital tools to streamline appointments, prescriptions, and patient communications while maintaining traditional values of compassionate care. Through partnerships with local NHS providers, we coordinate access to specialist services including pharmacies, dentists, and urgent treatment centres. Our online triage systems enable efficient symptom assessment and medical request submission, complemented by face-to-face consultations during standard operating hours.We prioritise patient education through extensive health information resources and self-care guidance aligned with NHS standards. Our practice actively participates in national healthcare initiatives while maintaining local community focus, with recent updates including revised prescription policies for medications like Norethisterone. We maintain strict compliance with NHS protocols for emergency care referrals and participate in continuous quality improvement programmes to enhance patient outcomes.
Services
Online Appointments
Prescription Management
Medical Consultations
Health Information
Test Results
Sick Notes
NHS Partnerships
Emergency Referrals
Digital Triage
Patient Registration
Highlights and features
- We provide integrated NHS-compliant digital health services with multiple online triage platforms
- Our practice coordinates care with local NHS partners including pharmacies and dentists
- We maintain traditional face-to-face consultation options alongside modern digital services
- Our team implements national healthcare initiatives while maintaining local community focus
- We offer comprehensive health education resources aligned with NHS England standards
Services
Online Appointments
Our integrated online booking system enables patients to schedule medical appointments through multiple digital platforms including RapidHealth, PATCHS, and SystmConnect. This 24/7 accessible service streamlines appointment management while maintaining compliance with NHS protocols. Patients can select preferred consultation times and receive immediate confirmation through their chosen digital interface.
Prescription Management
Digital prescription services allow patients to request medication renewals through Accurx and Engage Consult platforms. Our system supports online submission of repeat prescriptions with automated processing to ensure timely medication availability. Recent updates include revised policies for specific medications like Norethisterone, with clear patient guidance provided through our website.
Medical Consultations
Face-to-face and virtual consultations available during standard operating hours (8am-6pm Mon-Fri). Our GPs provide comprehensive medical assessments, diagnoses, and treatment plans while coordinating care with specialist NHS providers when required. Consultations can be booked through digital platforms or in-person at our Birstall practice.
Test Results
Secure online access to laboratory test results through our patient portal. Results are reviewed by medical professionals before release, with abnormal findings followed up through appropriate clinical pathways. Patients receive clear guidance on result interpretation and any required subsequent actions.
Health Information
Comprehensive health education resources covering medical conditions, treatments, and preventive care. Our website provides access to NHS-approved content including 'Live Well' advice, medicines A-Z guides, and condition-specific information. Resources are regularly updated to reflect current clinical guidelines and patient needs.
Questions
How can I book a GP appointment online?
Use our RapidHealth, PATCHS, or SystmConnect platforms to book appointments 24/7. Select your preferred time and receive immediate confirmation through your chosen digital interface.
What online prescription services are available?
Request repeat prescriptions through Accurx or Engage Consult platforms. Our digital system processes requests efficiently to ensure timely medication availability at local pharmacies.
How do I access my test results?
Lab results are available securely through our patient portal after professional review. Abnormal results trigger appropriate follow-up clinical pathways with clear patient guidance provided.
What health information resources exist?
Access NHS-approved resources covering medical conditions, treatments, and preventive care through our website's 'Health A to Z' and 'Live Well' sections, regularly updated with current clinical guidelines.
What are your emergency procedures?
For life-threatening emergencies dial 999. For urgent but non-life-threatening issues use NHS 111 service, which connects you to appropriate healthcare professionals 24/7 without charge from any phone.
Reviews (7)
Ali G. Food Tv
Dec 16, 2021
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Unprofessional rude,unhelpful reception staff.everyday try 8 o clock for appointment busy busy busy,went there seen reception ladies talking each other no one on phone .I ring again user busy .shameful
Barry Allsopp
Nov 04, 2021
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Good doctors let down badly by staff who think more about what suits them and less about their customers. I was trying to sort out a prescription that had been sent to the wrong place with one reception staff when she sat in front of me and pulled her mask down over her chin. I politely asked her if she would mind putting her mask on properly only to be met with a barrage of excuses ( glasses steam up etc.) In a very defensive and strong manner.
Priya P.
Oct 23, 2021
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My partners been suffering with an ear infection for over 2 months. He just keeps getting antibiotic spray given to him with no follow up or phone call to discuss. There's no surprise that it's no longer responding to treatment as its probably completely resistant. Every time he calls to get an appointment they say there's no appointment and told to call back the next day - this is not the lottery its peoples health!!! He was eventually offered an appointment 2 weeks away despite the fact that he'd developed pain and blocked feeling in the ear (BOTH RED FLAG WARNING SIGNS). He called again
Steve James
Sep 16, 2021
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Think the leave the phone off the hook. One hour this morning constantly engaged
And the same this afternoon. Good job I'm not dying
And the same this afternoon. Good job I'm not dying
Adam Saxton
Jun 27, 2021
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The worst customer service I have ever had in my life, they dont want to help you, theyre always miserable and they just want an easy day!
The Accountant
Mar 15, 2021
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Absolutely shambolic, I have an easier time working in sales getting past receptionists than this one. Should really do their job, and cease the inquisitive nature of their questoning. I am surprised to see any good reviews here, knowing many Birstall residents who are disgusted by this poor practice. I shant name any particular doctors, however your practices are decades behind, and there is something deeply suspect about your diagnosis'/treatments for ailments. You should be ashamed, you are viewed with utter disdain for the half-arsed attempt at medical care. Used to be fine, as for recent
Abby Mitchell
Jul 05, 2020
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Thank you for being super efficient today. Reception, prescriptions, Doctor and pharmacy. You were all on point. 5 star service from beginning to end.
