1 Stop Lettings

Business Details

15 Years

experience

Emergency

services

Your Trusted Letting Partner in Aberystwyth

Established in 2011, 1 Stop Lettings has built a reputation as a trusted letting agency in Aberystwyth. Our team of four dedicated professionals, trained through apprenticeships and ongoing development, specialise in balancing friendly service with firm management practices. We prioritise compliance with evolving lettings regulations while offering flexible solutions tailored to individual landlord and tenant needs. Our free rental assessment service provides market-driven valuations based on property condition, location, and demand. We maintain transparency through clear fee structures and comprehensive tenant referencing processes.

Our 24/7 emergency maintenance line ensures continuous support for managed properties, reflecting our commitment to property owner and tenant satisfaction. With local market expertise and a focus on modern lettings practices, we deliver reliable property management solutions. Our office in Aberystwyth serves as a central hub for connecting landlords with qualified tenants efficiently. Through rigorous staff training and adherence to industry standards, we maintain professional excellence in all our services. Our approach combines personal attention with technological efficiency to streamline property transactions.

Services

Rental Assessment Fully Managed Services Tenant Referencing Emergency Maintenance Deposit Management Property Viewings Landlord Compliance Tenancy Agreements Guarantor Processing Market Valuations

Details

Year established: 2011

Highlights and features

We offer free, no-obligation rental assessments with market-specific insights
Our team receives ongoing professional development and apprenticeship training
We provide 24/7 emergency maintenance support for managed properties
Our transparent fee structures and clear communication build trust
We combine local market knowledge with modern lettings technology

Associations and certifications

The Property Ombudsman

What people say

Found a new flat quickly Tenant friendly approach Professional with reasonable fees Super quick responses Helpful staff

Website

Update Listing

Services

Rental Assessment

Our free rental assessment service evaluates property value through location analysis, condition checks, and market demand research. We provide honest advice on pricing strategy and potential improvements to maximise rental returns. This service forms the foundation for all our property management offerings.

Fully Managed Services

Comprehensive property management covering tenant acquisition, rent collection, maintenance coordination, and compliance management. We handle day-to-day operations while maintaining regular communication with property owners to ensure complete transparency and satisfaction.

Tenant Referencing

Thorough tenant verification process including credit history checks, income verification, and previous landlord references. We use professional referencing services to ensure reliable tenant placements while maintaining compliance with housing regulations and equal opportunities standards.

Emergency Maintenance

24-hour emergency repair service for urgent property issues including plumbing failures, security breaches, and heating emergencies. Our dedicated line connects tenants directly with on-call staff for rapid response and problem resolution throughout the year.

Deposit Management

Secure deposit handling service that protects tenant funds while ensuring compliance with legal requirements. We manage deposit deductions for damages or unpaid rent according to agreed terms, providing clear documentation for both landlords and tenants.

People

Eirian Rogers

Managing Director

Founder of 1 Stop Lettings in 2011, Eirian Rogers brings extensive lettings experience and local market knowledge to property management. She leads our team with a commitment to professional standards and continuous staff development.

Questions

How does your free rental assessment work?

Our free assessment involves property inspection to evaluate location, condition, and market demand factors. We provide honest advice on rental value and potential improvements to maximise returns.

What services do you offer landlords?

We provide full property management, tenant referencing, deposit handling, emergency maintenance, and legal compliance services. Our flexible options include managed, advertised-only, and hybrid service packages.

Do you offer 24/7 emergency support?

Yes, our emergency maintenance line operates 24/7 for urgent issues like plumbing failures, security problems, and heating emergencies affecting managed properties.

What tenant fees apply?

Our transparent fee structure includes application processing and administrative charges. Full details are available in our downloadable fee schedule, with no hidden costs.

What deposit requirements exist?

Standard deposits start at one month's rent, with higher amounts required for pets or smoking. Deposits are securely held to cover damages and unpaid rent as specified in tenancy agreements.

How do property viewings work?

Viewings are arranged by appointment through our office. Prospective tenants must provide identification and meet basic eligibility criteria before scheduling property inspections.

Reviews (7)

Write a Review

Catherine O'Hanlon

Nov 15, 2021 Report

I have rented through most of the estate agents in Aberystwyth in my 10 years here. The owner, manager and staff at 1 Stop are exceptional. Caring, responsive, professional, my list goes on and on. Im so happy to be back with them after renting my first ever home here, when I had issues that most estate agents would turn their backs on, but not these guys, who helped me immensely. Im grateful but also rationally very, very pleased with the professionalism here. This team understands the business, and understands the client. Cant recommend enough.

Mia Nemesis

May 19, 2021 Report

Literally do not help you with anything. Renting a house share from them and its full of mold and rats and they do not care. Wont even try and help me get in touch with unresponsive landlord. Don't even bother replying when u ask about other properties. Moreover, if ur on DSS they won't even consider u: which is illegal but they don't care. Do not go with this agency.

Alex Clement

Nov 28, 2020 Report

Critical:Professionalism
Director of one stop lettings was rude and unprofessional the rest of the staff were lovely. It is a shame she gives the company a bad rep. Her actions alone leave me no choice but to rate 1 star.

Sam C.

Jul 15, 2020 Report

Got back to us super quickly when we were interested in a property. They sent all the forms and information that we needed as soon as we got off the initial phone call, they kept us up to date with everything and let us know almost immediately if there was anything else they needed from us. They also gave us information and leaflets about our rights as tenants and landlord rights to make sure we were well informed and wouldn't get taken advantage of. I would 100% recommend them.

Rohit Raj

Jun 26, 2020 Report

I am going to be very honest. Last week. I called them twice about a property they put up on the market place and Facebook.Spoke to a guy,first call he said its available and he was going to put the viewing in an hour on Facebook.They never did. Then I called again he said property is available and will reply to my messages and send the online viewing to me . Guess what they never replied ,and removed the property. At least be honest or may be reply.How many times one is to call, send email, send facebook messages.

Gruff Williams

Jul 25, 2019 Report

Great letting experience - found a new flat at short notice with the help of the kind staff. 10/10 would go again

James Cook

Aug 06, 2015 Report

By far the best lettings agent I have used: tenant friendly, professional with very reasonable fees, such as they are. Used for over three years and I'd still be renting from them had the owner not decided to redevelop, at which point Eirian and her team couldn't have worked harder to find me somewhere else. I have recommended them to everyone I've come across who were looking for somewhere to live in Aber.