Business Details
19 Years
experience
Emergency
services
Expert Carpet & Upholstery Cleaning Services
StainAway is a family-run cleaning business serving Somerset, Dorset, Wiltshire, and South Gloucestershire. With over 16 years of combined experience in domestic and commercial cleaning, our team prioritises customer satisfaction through professional carpet, upholstery, and hard floor cleaning services. We operate with a commitment to quality, using advanced equipment and techniques to deliver fresh, hygienic results. Our services include flexible scheduling, free spotter supplies, and a 100% satisfaction guarantee. Based in Shepton Mallet, we serve both residential clients and businesses across pubs, hotels, care homes, and offices.We treat every property with respect, ensuring minimal disruption while achieving deep cleaning outcomes. Our team's expertise spans from pre-treatment processes to hot-water extraction, backed by full insurance for client peace of mind. We offer transparent pricing with no hidden fees, focusing on long-term customer relationships. Our family values drive our approach to treating clients' homes and businesses as we would our own. With prompt response times and a dedication to resolving challenges, we aim to be the leading cleaning service in the South West region.
Services
Carpet Cleaning
Upholstery Cleaning
Commercial Cleaning
Hard Floor Cleaning
Specialist Cleaning
Details
- Year established: 2007
Highlights and features
- We offer 16+ years of combined cleaning expertise with family-run reliability
- Our team uses professional truck-mounted steam equipment for deep cleaning
- We provide free spotter supplies and lifetime refills with every service
- We guarantee 100% customer satisfaction or full refund
- We operate with full insurance and background-checked staff
What people say
Fast service
Stains gone
Fresh smell
Reasonably priced
Excellent work
Services
Carpet Cleaning
Our carpet cleaning service restores carpets using hot-water extraction and eco-friendly solutions. We move furniture where possible, pre-treat stains, and guarantee results with free spotter refills. The process removes odours and soiling while preserving carpet warranties, leaving floors hygienic and refreshed for both residential and commercial properties.
Upholstery Cleaning
Professional upholstery cleaning revives furniture using hand shampooing and steam extraction. We pre-treat stains and provide free spotter supplies to maintain fabric quality. This service extends furniture lifespan while eliminating allergens and odours, suitable for sofas, chairs, and other fabric-covered items in domestic and commercial settings.
Commercial Cleaning
Tailored commercial cleaning services for pubs, hotels, offices, and care homes. We offer flexible scheduling, background-checked staff, and powerful equipment to minimise business disruption. Services include carpet, upholstery, and hard floor cleaning with insurance-backed guarantees for facilities management and end-of-tenancy requirements.
Hard Floor Cleaning
Specialist hard floor cleaning removes ingrained dirt from tiles and grout using high-pressure steam equipment. The process restores non-carpeted surfaces in kitchens, bathrooms, and commercial spaces while maintaining hygienic conditions. We cater to both residential properties and businesses requiring deep cleaning solutions.
Specialist Cleaning
Targeted cleaning for heavily stained or trafficked areas using advanced techniques. Services include insecticide treatments, Scotchgard protection, and end-of-tenancy deep cleaning. Our team handles challenging scenarios like post-event mess or rental property preparation with guaranteed results and minimal disruption to occupants.
People
Sally Dunk
Majority Owner & Customer Service Manager
With 35+ years' experience managing high-standard operations, Sally brings 16 years of cleaning industry expertise to StainAway. Her background in Aston Martin restorations ensures meticulous attention to detail for every client's property.
Gina Dunk
Family Assistant
Gina combines physical resilience with customer focus, handling challenging cleaning tasks while maintaining the family's commitment to quality. Her hands-on approach ensures consistent service standards across all client properties.
Amanda Dunk
Family Assistant
Amanda contributes to StainAway's growth through client engagement and practical cleaning work. Her involvement reflects the family's dedication to personal service while expanding the business's capacity to serve more customers.
Questions
What areas do you cover?
We serve Shepton Mallet, Bristol, Bath, Wells, Frome, Yeovil, Glastonbury, and surrounding areas in Somerset, Dorset, Wiltshire, and South Gloucestershire.
Do you offer a satisfaction guarantee?
Yes, we guarantee 100% satisfaction. If you're unhappy with our cleaning, we'll refund your payment in full as per our stated policy.
What cleaning methods do you use?
We use hot-water extraction with truck-mounted equipment, pre-treatment processes, and eco-friendly solutions for carpets, upholstery, and hard floors.
Are your staff insured and certified?
Yes, we have full insurance coverage and provide staff with background certificates for commercial cleaning assignments.
Do you provide free quotes?
Yes, we offer free no-obligation quotes for all domestic and commercial cleaning services across our coverage area.
Reviews (4)
Abbie Singer
Jul 19, 2021
Report
Worked miracles on my sofa, can’t believe how well all the marks came up! Looks like new and very professional service 😃
Josh Lacey
May 06, 2021
Report
Amazing Service. Highly recommend! Came out quickly with short notice. Pet accident on a brand new carpet. The stain has completely gone. They have saved my carpet.
Mike Christie
Oct 21, 2019
Report
Sally came at short notice after a domestic and messy food issue caused a problematic and widespread stain. She cleaned that up perfectly - and restored a carpet that hadnt been cleaned for 5 years throughout hallway and bedrooms to new looking. Amazing service. Very highly recommended indeed!!!
Jenny Stray
Oct 07, 2017
Report
Friendly, efficient and excellent service. Very happy with our revived carpets. Would recommend this Company without reservation. We will use them again.
