Business Details
Emergency
services
Trusted Letting Agency in Edinburgh
Home Sweet Home is a professional and ethical letting agency dedicated to supporting a fair and thriving private rental sector. With a focus on exceptional customer service, we provide comprehensive property management solutions for both landlords and tenants. Our team combines industry expertise with a personal touch, ensuring landlords feel confident their properties are well-managed while tenants experience a welcoming environment.Accredited by Landlord Association Scotland and a member of the Council of Letting Agents, we uphold high standards of professionalism and transparency. Our services include rental valuations, tenant referencing, maintenance management, and 24/7 emergency support, all delivered with a commitment to fairness and community benefit.
Services
Property Management
Rental Valuation
Tenant Referencing
Maintenance Coordination
Emergency Support
Lease Agreement Creation
Deposit Handling
Legal Certificates Management
Highlights and features
- We offer 24/7 emergency property management support.
- Our all-inclusive fees include advertising, tenant referencing, and repair management.
- Accredited by Landlord Association Scotland for industry excellence.
- Member of the Council of Letting Agents for regulatory compliance.
- Transparent 'no-let, no-fee' policy with no hidden charges.
Associations and certifications
- Landlord Association Scotland (LAS)
- Council of Letting Agents (CLA)
What people say
Excellent service
Prompt repairs
Professional and friendly
No hidden fees
Personal touch
Services
Property Management
Our property management service covers rent collection, maintenance coordination, and tenant communication. Landlords benefit from transparent fees and regular property inspections. We ensure compliance with legal requirements while maintaining tenant satisfaction through responsive support.
Tenant Referencing
We conduct thorough tenant background checks, including credit history and rental references. This process ensures reliable tenants for landlords while maintaining fair assessment criteria. Our vetting helps reduce void periods and rental disputes through careful matching.
Rental Valuation
Our rental valuation service provides accurate property pricing assessments based on market conditions. We offer in-person appraisals with professional photography and virtual tours to maximise property exposure. This service helps landlords achieve competitive rental returns.
Emergency Repairs
We offer 24/7 emergency repair services for urgent property issues. Our team acts as the first point of contact for tenants, coordinating rapid solutions while keeping landlords informed. This service minimises property damage and tenant dissatisfaction during critical situations.
Lease Agreement Creation
Our lease creation service includes drafting legally compliant tenancy agreements tailored to specific property requirements. We ensure all documentation meets current regulations while protecting both landlord and tenant interests. This service reduces future disputes through clear contractual terms.
People
Dan Thornton
Managing Director
Dan Thornton leads Home Sweet Home with a focus on ethical property management. He prioritises customer satisfaction and community impact, ensuring the agency maintains high service standards while supporting fair rental practices in Edinburgh.
Questions
What areas do you cover for property management?
We primarily operate in Edinburgh, managing properties across the city including Bruntsfield, Leith, and Polwarth areas.
What fees do you charge landlords?
Our all-inclusive property management fee is 8.33% + VAT for the first 12 months, with no hidden charges or additional fees for advertising, tenant referencing, or repairs.
How do you handle property maintenance emergencies?
We provide 24/7 emergency repair coordination, acting as the first point of contact for tenants and arranging rapid solutions while keeping landlords informed throughout the process.
What makes your tenant vetting process different?
Our thorough referencing includes credit checks, rental history verification, and employment confirmation to ensure reliable tenants, reducing risks for landlords while maintaining fair assessment practices.
Can I use your services for short-term lets?
While we specialise in long-term tenancies, we provide guidance for short-term let conversions affected by Edinburgh's new licensing regulations, helping landlords transition effectively.
How do you ensure compliance with rental regulations?
We manage all legal certificates, health and safety requirements, and statutory inspections, ensuring properties meet current standards while keeping landlords fully compliant.
Reviews (5)
Xjrjt
Nov 17, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
We have had excellent service from Home Sweet Home from the very first contact we made with them about putting our Apartment on the market for rent. Home Sweet Home have kept us informed about everything concerning the 'let' and our tenants and were especially informative and proactive during the Pandemic which was very reassuring.
We have had excellent service from Home Sweet Home from the very first contact we made with them about putting our Apartment on the market for rent. Home Sweet Home have kept us informed about everything concerning the 'let' and our tenants and were especially informative and proactive during the Pandemic which was very reassuring.
Chris Somerville
Nov 09, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I have been using home sweet home for over a year and i recommend them very highly. They are clear and helpful every step of the way. A perfect partner for anyone looking to let out a property.
I have been using home sweet home for over a year and i recommend them very highly. They are clear and helpful every step of the way. A perfect partner for anyone looking to let out a property.
Steven Macinnes
Sep 25, 2021
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We have been renting through this letting agency for over a year now and they are excellent to deal with. Steph has been at our beck and call throughout and provided an above professional service to us. A must for all tenants and landlords alike. 5 stars for sure!
Catherine Macintyre
Dec 11, 2020
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Letting a property from Home Sweet Home was the best experience we have had with a letting agency. They are prompt with their responses and happy to sort out any issues we had with the flat. All the staff we interacted with were polite, friendly and always super willing to help. Very professional, very fair, and an absolute pleasure to deal with.
Helen Treliving
Sep 06, 2020
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I decided to use Home Sweet Home as it was nearby to a property I wanted to let. It was such a good decision. Dan and the team are friendly, hard working, easy to communicate with and provide an excellent personal service. I had a leak in my property which took a while to get sorted due to various insurance issues. Someone from Home Sweet Home checked in every week to make sure things were Ok without being asked and were available for key collection for workmen when I wasn't. They provide a first rate service and I would recommend them to everyone.
