A-One Insurance Group

Business Details

33 Years

experience

Emergency

services

Your Trusted Partner for Comprehensive Insurance Solutions

Founded in 1993, A-One Insurance Group has evolved from a small personal insurance broker into a top 75 UK commercial brokerage. Our client-centric approach prioritizes tailored solutions, with dedicated account handlers and a fully in-house claims team. With over 160 staff across eight UK locations, we combine industry expertise with personalized service, offering specialist divisions in commercial, marine, property, and personal insurance.

Our independence allows us to secure optimal coverage from trusted insurer partners, supported by continuous staff training and industry qualifications. We maintain private ownership to preserve our client-focused ethos, adapting to modern needs through flexible communication channels while upholding long-standing relationships built on trust and integrity.

Services

Business Insurance Cyber Insurance Marine Insurance Home Insurance Travel Insurance Property Insurance Health & Protection Insurance Claims Management

Details

Year established: 1993

Highlights and features

We offer a dedicated in-house claims team for personalized support
Our policies are tailored to individual client needs and risks
30+ years of experience across diverse insurance sectors
Specialist divisions led by industry-qualified professionals
Private ownership ensures client-focused service without corporate constraints

Associations and certifications

British Marine Foundation
Financial Conduct Authority

What people say

Dedicated claims team Competitive pricing Expert knowledge Personalized service Proactive support

Website

Update Listing

Services

Business Insurance

Tailored business insurance solutions for companies of all sizes. We provide comprehensive protection against public liability, professional indemnity, cyber risks, and business interruption. Our specialist team offers sector-specific expertise for industries including manufacturing, technology, and hospitality. Policies are customized to address unique operational risks while ensuring legal compliance and financial protection during disruptions.

Marine Insurance

Specialist marine insurance for pleasure craft, commercial vessels, and marine trades. Coverage includes hull damage, liability protection, and business interruption for maritime operations. As members of the British Marine Foundation, we offer expert guidance and tailored policies for private owners, charter businesses, and marine industry professionals across the UK.

Home & Motor Insurance

Customizable home and motor insurance policies for individual needs. Our solutions protect high-value homes, rental properties, and vehicles while offering optional add-ons like unoccupied property coverage. We provide dedicated support for claims management and policy customization, ensuring appropriate protection levels for homeowners, landlords, and drivers across various risk profiles.

Property Insurance

Comprehensive property insurance for residential and commercial landlords. Coverage includes buildings, contents, loss of rent, and directors' liability for managing agents. Our specialist team handles complex requirements like chancel repair liability and terrorism coverage, offering tailored solutions for blocks of flats and individual rental properties across the UK.

Cyber Insurance

Cyber insurance solutions addressing data breach risks and digital threats. We protect businesses against financial losses from cyber attacks, network downtime, and data recovery costs. Our policies include incident response support and compliance guidance, specifically designed for SMEs and large enterprises facing evolving cybersecurity challenges in today's digital landscape.

People

Ian Penfold

Managing Director

Founder of A-One Insurance Group with over 30 years' experience in the insurance industry. Pioneered the company's growth from a small personal broker to a top 75 UK commercial brokerage. Maintains strategic oversight while preserving client relationships.

Sarah Smith

Group Operations Director

Oversees operational strategy and implementation across all A-One Insurance divisions. With extensive experience in insurance operations management, she ensures consistent service delivery across eight UK locations while maintaining the company's client-focused ethos.

Matthew Hines

Group IT & Fleet Director

Responsible for technology infrastructure and fleet management solutions. Brings 20+ years of insurance technology expertise to enhance digital capabilities while maintaining data security and operational efficiency across the organization.

Ryan Jupp

Group Business Development Director

Leads business growth initiatives and strategic partnerships. With a background in commercial insurance sales, he focuses on expanding A-One's market presence while maintaining the company's commitment to personalized service.

Questions

What types of business insurance do you cover?

We cover all business sizes from sole traders to multinational corporations, offering public liability, professional indemnity, cyber insurance, and business interruption coverage tailored to specific industry needs.

How does your claims process work?

Our in-house claims team manages your claim from start to finish with one dedicated handler. We liaise directly with insurers to ensure efficient resolution, providing regular updates throughout the process.

Can I customize my insurance policy?

Yes, all policies are tailored to your specific requirements. Our specialists identify your unique risks and create customized solutions rather than offering generic one-size-fits-all policies.

Do you offer marine insurance for private boat owners?

We provide comprehensive marine insurance for private craft including yachts, speedboats, and jet skis, with coverage options for hull damage, liability, and seasonal storage requirements.

What areas do you serve?

While based in Ringwood, Hampshire, we operate nationwide across the UK with eight regional offices and a network of specialist partners covering all major insurance sectors.

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Reviews (5)

Write a Review

Dan Stannard

Oct 02, 2021 Report

A-One were able to help where others couldn't! After many weeks of searching for a specific commercial vehicle insurance policy, the team at A-One (Ben and Sally) found a policy. It was a pleasure working with such a professional and knowledgeable team. Thank you!

Trevor Sapey

Sep 21, 2021 Report

Not helpful and failed to ring back after 3 attempts! Why would you trust them to sort your insurance!

Vincent Hodson

Jun 28, 2021 Report

Harry Smart was extremely helpful and explained our options very clearly. He helped us through the claim provcess which could have been very stressful but was not. I am very grateful to him and his company, he often sent us emails to find out how the claim was going which was very reassuring. I can recommend Harry and A-One Insurance to anyone.
Vince Hodson

John Kavanagh

Jun 20, 2021 Report

Positive:Professionalism,Quality,Responsiveness,Value
I had cause to make a claim and Harry from A-One was excellent, responding quickly and providing clear guidance on making the claim. Claim finalised in just 3 days.

Anton Hayter

Mar 22, 2021 Report

WOW ! almost certainly the most professional, friendliest company I have ever dealt with..... Anthony Bristow took on our claim and a measly offer was pushed up with skills that only someone who really knows their stuff could do...... thought I had a way with words but Anthony's are well beyond my pay grade ! this guy could beat anyone into submission
Thank goodness he's in insurance and not law ..... Not a hope in hell with getting off with an ill fitting glove! We would not hesitate passing all our insurance needs this company's way including my beloved boat.