Business Details
38 Years
experience
Specialist Care Services for Adults with Complex Needs
Established in 1988, we are a family-run specialist care provider delivering high-quality support for adults with learning disabilities, autism, complex health needs, and physical disabilities. Our services across the South Coast focus on person-centred care, empowering independence, and fostering meaningful community engagement. We pioneered innovative approaches like Service Expert Auditors and Voice4All forums, ensuring co-production with supported individuals.With over 35 years of experience, we combine rigorous quality assurance processes with continuous staff development to maintain regulatory compliance and best practices. Our commitment to transparency and ethical care has earned trust from local authorities and families, supporting over 150 people in residential, nursing, and supported living settings.
Services
Residential Care
Nursing Care
Supported Living
Specialist Support
Person-Centred Care
Details
- Year established: 1988
Highlights and features
- We have over 35 years of experience in specialist care provision
- Our services are co-produced with supported people through unique forums
- We employ supported individuals as Service Expert Auditors for quality checks
- Tailored support available across the South Coast region
- Leadership team combines healthcare expertise with operational excellence
Services
Residential Care
Our residential care homes provide 24/7 support for adults with learning disabilities and complex health needs. Each home offers personalised care plans, community integration opportunities, and accessible environments. Staff receive specialist training to support individuals with autism, physical disabilities, and challenging behaviours.
Nursing Care
Specialist nursing care for adults with complex medical conditions, brain injuries, and specialist diagnoses. Our registered nurses work alongside multidisciplinary teams to deliver clinical support while maintaining dignity and choice in daily living.
Supported Living
Enabling independent living through tailored support packages in individuals' own homes. We assist with daily tasks, healthcare management, and community engagement while promoting self-determination and personal development.
Person-Centred Care
All services are built around individual needs through co-produced care plans. We prioritise personal goals, involve supported people in quality assurance processes, and maintain flexible support approaches that evolve with changing requirements.
Quality Assurance
Our quality framework includes peer-led audits, staff development programs, and collaborative committees. Regular reviews ensure compliance with regulatory standards while incorporating feedback from supported individuals, families, and professionals.
People
Nick Heather
Chief Executive Officer
Leading Dolphin Homes since 2005, Nick brings business management expertise from the IT sector. He has grown the organisation into a leading learning disability provider while maintaining focus on quality care and independence.
Darren Moody
Chief Financial Officer
With 20+ years healthcare finance experience, Darren oversees financial and HR functions. A qualified accountant, he balances commercial acumen with person-centred care priorities, previously working with major UK healthcare groups.
Anneke Lane-Campbell
Chief Operating Officer
Anneke has 27 years' experience in health and social care, including software development for care providers. She returned to Dolphin Homes in 2019, prioritising co-production with supported people and quality improvement.
Maria Brewer
Deputy Operations Director
Maria leads residential and supported living operations with 15+ years' sector experience. Previously at Voyage Care and Autism Hampshire, she focuses on quality standards while managing a team of care professionals.
Phil Chapman
General Manager
A registered nurse with 30+ years' healthcare experience, Phil manages Dolphin Care services. He specialises in elderly care and community nursing, advocating for person-centred approaches that respect individual values.
Questions
What types of care services do you offer?
We provide residential care, nursing care, and supported living services for adults with learning disabilities, autism, complex behaviours, and physical disabilities across the South Coast.
How do you involve service users in decision-making?
Through our Service Expert Auditors programme, Voice4All forum, and collaborative committees, supported individuals directly influence our policies and quality assurance processes.
Are your staff specially trained?
Yes, all staff receive specialist training in learning disabilities, autism, and complex care needs. We maintain ongoing development programmes co-written with supported people for practical relevance.
What quality standards do you maintain?
We follow rigorous quality assurance frameworks including peer audits, regulatory compliance checks, and continuous improvement initiatives developed in partnership with supported people and professionals.
Reviews (1)
Qwert Y.
Nov 26, 2014
Report
As a prior employee of Dolphin Homes I can tell u honestly that the company ain't great overall, some homes may be a bit better than others, some worse. Standard of care probably average or slightly below it. And staff will probably not always get paid on time, so not the most caring "care" company you could want to work for, or obtain care from.
