Business Details
20 Years
experience
Emergency
services
Your Trusted IT Partner in Hook, Hampshire
Established in 2006, Digital Design has dedicated itself to delivering comprehensive IT solutions that empower businesses to focus on their core operations. Our team comprises senior professionals with over 30 years of combined experience across diverse sectors, ensuring that every client receives expert guidance and support. We operate a robust ticketing system where engineers manage cases from initiation to resolution, guaranteeing accountability and efficiency. Our commitment to excellence extends to 24/7 support, enabling businesses to maintain uninterrupted operations while adhering to agreed service level agreements. With a focus on managed IT support, cybersecurity, and cloud solutions, we provide tailored services that address the evolving needs of modern enterprises.Our engineers prioritise customer service, ensuring staff receive high-standard support during issue investigations. By combining technical expertise with proactive maintenance, we help businesses optimise their IT infrastructure across three continents. Our approach ensures clients only interact with qualified professionals who understand their unique requirements. Through continuous improvement in cyber security practices and remote working solutions, we deliver reliable, future-proof IT strategies. Our track record of supporting companies since 2006 underscores our position as a trusted partner in IT management.
Services
Managed IT Support
Cyber Security
Cloud Solutions
Third Line IT Support
Wi-Fi Solutions
Microsoft 365 Services
Remote Working VPN
Hardware Procurement
Email Solutions
Daily Cloud Backup
Details
- Year established: 2006
Highlights and features
- Established in 2006 with 40+ years combined IT experience
- 24/7 support for uninterrupted business operations
- Senior engineers with sector-specific expertise
- Cyber Essentials accredited for security compliance
- Proven track record supporting businesses across three continents
Associations and certifications
- Cyber Essentials
What people say
Vast knowledge
Understand our business
React accordingly
Services
Managed IT Support
Our all-inclusive IT support package acts as your virtual IT department. We handle infrastructure maintenance, software updates, and technical issues, allowing businesses to focus on core operations. With senior engineers providing 24/7 support and ticket resolution from start to finish, this service ensures reliable IT operations across three continents.
Cyber Security
Comprehensive cyber security services include annual Cyber Essentials accreditation, threat management, and remote working protection. We implement unified threat management systems and continuous security improvements to safeguard business data. Our engineers provide expert guidance on compliance and risk mitigation strategies tailored to your industry sector.
Cloud Solutions
Specialised Microsoft 365 and Azure AD services with daily cloud backups for servers, PCs, and email systems. We offer remote monitoring, patch management, and secure data storage solutions. Our cloud expertise ensures business continuity and scalable infrastructure across multiple geographic locations.
Third Line IT Support
Seamless integration with existing IT teams through our third-line support service. We reduce IT overheads by 40% while providing expert technical assistance. This service works alongside first and second line staff for complex problem resolution, ensuring optimal system performance and staff productivity.
Wi-Fi Solutions
Custom Wi-Fi network design for offices and warehouses, including building-to-building links. We optimise wireless infrastructure for reliable connectivity across various business environments. Our solutions support remote working capabilities and ensure stable network performance for critical operations.
Questions
What IT services do you offer?
We provide managed IT support, cyber security, cloud solutions, Wi-Fi networks, Microsoft 365 services, and third-line IT support tailored to business needs.
Do you offer 24/7 IT support?
Yes, our engineers provide round-the-clock support with out-of-hours maintenance and rapid issue resolution within agreed service level agreements.
How do you ensure cyber security compliance?
We maintain annual Cyber Essentials accreditation and implement continuous security improvements, including threat management and remote working protection measures.
Can you support existing IT teams?
Our third-line support seamlessly integrates with in-house IT staff, reducing overheads by 40% while providing expert technical assistance for complex issues.
What cloud solutions do you specialise in?
We specialise in Microsoft 365 and Azure AD services with daily backups, remote monitoring, and scalable infrastructure across servers, PCs, and email systems.
How do you handle IT support requests?
Our ticketing system logs all requests, with senior engineers managing cases from start to finish for accountability and efficient resolution.
