Business Details
33 Years
experience
Expert Property Letting Services in Norwich
Prolet Property Services Property Services has been a trusted name in Norwich's residential rental market since 1993. Our independent agency specialises in property lettings, offering tailored services to tenants, students, and landlords. With deep local knowledge and industry-accredited expertise, we balance property owner needs with tenant satisfaction through a dedicated team and efficient processes.Our Golden Triangle-based office combines over 30 years of property management experience with a commitment to community engagement. We maintain high standards through memberships in the UK Association of Letting Agents and adherence to the Property Redress Scheme, ensuring transparent, reliable service for all clients.
Services
Property Management
Student Lettings
Residential Rentals
Landlord Services
Maintenance Support
Tenant Advisory
Property Inspections
Rental Valuations
Lease Administration
Market Analysis
Details
- Year established: 1993
Highlights and features
- We offer 30+ years of local property market expertise
- Our dedicated team provides personalized property management services
- We maintain industry-leading standards through UKALA certification
- Our responsive maintenance team ensures prompt issue resolution
- We specialise in both student and residential property rentals
Associations and certifications
- UK Association of Letting Agents
- Property Redress Scheme
What people say
Prompt issue resolution
Professional team
Efficient service
Local expertise
Responsive maintenance
Services
Property Management
Our comprehensive property management service ensures hassle-free rental experiences for landlords. We handle tenant vetting, lease agreements, and regular property inspections while maintaining compliance with current regulations. Our proactive approach includes maintenance coordination through trusted local contractors and timely rent collection, providing property owners with reliable returns and peace of mind.
Student Lettings
Specialised student accommodation services cater to both tenants and landlords. We offer tailored viewings, group booking options, and all-inclusive rental packages. Our dedicated student manager provides ongoing support throughout tenancies, ensuring properties meet university requirements while maintaining safety standards for student residents.
Maintenance Support
Our responsive maintenance service addresses property issues promptly through a network of vetted local tradespeople. The dedicated maintenance manager coordinates emergency repairs and scheduled servicing, ensuring properties remain in optimal condition. We prioritise urgent matters while maintaining clear communication with both tenants and property owners throughout the process.
Landlord Services
Comprehensive landlord support includes market analysis, rental valuations, and regulatory compliance guidance. We provide tailored property optimisation strategies and regular updates on legislative changes affecting rental properties. Our team offers expert advice on maximising investment returns while maintaining positive tenant relationships through effective property management.
Tenant Advisory
Personalised tenant assistance covers the complete rental journey from property search to tenancy end. We provide clear guidance on lease terms, deposit procedures, and maintenance reporting. Our team offers ongoing support for both residential and student tenants, ensuring transparent communication and prompt resolution of any tenancy-related concerns.
People
Jonathan Wheeler
Partner
With over 30 years' experience as a successful landlord, Jonathan leads Prolet Property Services Property Services's strategic direction. He combines property expertise with team leadership, ensuring high service standards while maintaining active involvement in client relationships and community engagement.
Katrina Harrison
Office Manager
Katrina manages daily operations and client communications, ensuring smooth agency functioning. Her organisational skills maintain efficient processes across landlord and tenant interactions, supported by her experience in handling property queries and coordinating maintenance services.
Kim Addison
Residential Manager
Kim specialises in residential lettings, managing tenant-landlord relationships and property contracts. Her approachable nature and attention to detail ensure thorough property inspections and effective communication between all parties involved in residential rental agreements.
Gemma Guynan
Maintenance Manager
Gemma coordinates the maintenance team and external contractors, ensuring prompt property repairs. Her role bridges tenant needs with technical solutions, maintaining property standards through efficient issue resolution and regular maintenance scheduling.
Grace White
Student Manager
Grace specialises in student accommodation, providing tailored property viewings and support. Her expertise in student housing requirements ensures suitable property matches while maintaining communication with both tenants and property owners throughout the academic year.
Questions
What property types do you manage?
We specialise in residential and student properties including houses, flats, and university-adjacent accommodations across Norwich and Norfolk.
How do you handle property maintenance?
Our dedicated maintenance team coordinates with trusted local contractors for prompt repairs, ensuring properties remain well-maintained throughout tenancies.
What areas do you cover?
We primarily serve Norwich and surrounding Norfolk areas, including the Golden Triangle and University of East Anglia vicinity.
Do you offer emergency repair services?
While we operate standard hours, we provide emergency contact details for urgent property issues requiring immediate attention.
How can landlords optimise rental returns?
We provide market analysis and property optimisation advice based on current rental trends and our extensive local expertise.
What support exists for student tenants?
Our student-specific services include group viewings, all-inclusive rental packages, and dedicated support throughout the tenancy period.
Reviews (5)
Christopher Davies
Sep 20, 2021
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Moved from another local agent to Prolet, to manage my student property, about 3 years ago and the experience has been very positive. They are extremely professional in how they manage the property and deal quickly and efficiently with any issues. With their expertise and local knowledge they also provide sage advice on how to optimise my property's attractiveness, particularly useful during the pandemic. My only regret is that I didn't move across to them earlier.
Mohammed Ali
Sep 19, 2021
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Not a very transparent agency, nor forthcoming with information. I didnt feel like they were being clear on several issues i raised so i decided to go elsewhere. I don't need unnecessary headache. As a student i have enough problem, and dont need an agent who adds to them.
Oliver Tyrrell
Aug 18, 2021
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Great service - Friendly and helpful staff, who looked after us very well during our time renting in Norwich. Would definitely recommend.
Thi Pham
Aug 15, 2021
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Good service. I was an international student and the agent patiently answered my questions about my housing agreement. They were also quick at refunding my deposit after the end of my tenancy as I urgently needed it.
Aretha Sterne
Aug 14, 2021
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Critical:Professionalism
Poor response, just a lack of it, and very poor customer service. The only positive was they answered the phone and announced who they were..
Poor response, just a lack of it, and very poor customer service. The only positive was they answered the phone and announced who they were..
