Business Details
16 Years
experience
Emergency
services
Your Trusted Veterinary Practice in Diss, Norfolk
Established in 2010, we are a dedicated veterinary practice serving Diss and Harleston in Norfolk. Our team of experienced professionals combines modern facilities with compassionate care to provide comprehensive medical and surgical services for companion animals. With state-of-the-art diagnostic equipment and 24/7 emergency provision, we prioritise both animal welfare and client communication. Our preventative healthcare programmes and membership scheme reflect our commitment to long-term pet wellbeing. Led by internationally qualified veterinarians, we maintain rigorous professional standards while fostering personal relationships with every pet and owner we serve. 
Services
Emergency Care
Vaccinations
Dental Treatments
Health Checks
House Visits
Details
- Year established: 2010
Highlights and features
- We offer 24/7 emergency veterinary care with onsite diagnostics
- Our team includes internationally qualified veterinary surgeons
- Preventative healthcare membership scheme with cost-saving benefits
- Modern surgical facilities with dedicated in-house care
- Personalised approach combining medical expertise with animal welfare
What people say
Caring and competent
Friendly and professional
Highly recommend
Services
Emergency Care
Our 24/7 emergency veterinary service provides immediate care for critical conditions. With onsite diagnostics and surgical facilities, we handle trauma, poisoning, and acute illnesses at any hour. Dedicated staff ensure rapid assessment and treatment for pets requiring urgent attention.
Health Checks
Comprehensive preventative health assessments include vital sign monitoring, dental checks, and parasite control. Our routine examinations detect early signs of disease while providing tailored advice on nutrition, exercise, and behavioural care for all life stages.
Dental Treatments
Advanced dental services cover routine cleanings, extractions, and oral surgery. We address periodontal disease and dental trauma using modern equipment, with preventative guidance to maintain optimal oral health between visits.
Vaccinations
Tailored vaccination programmes protect against common infectious diseases. Our protocols follow current veterinary guidelines, with comprehensive coverage for puppies, kittens, and adult pets including booster schedules and travel vaccination requirements.
House Visits
Available for end-of-life care and mobility-challenged pets, our home visits provide comfort in familiar surroundings. While most emergencies require clinic treatment, we accommodate specific needs during daytime hours with prior arrangement.
People
Marie
Owner/Head Vet
French-qualified veterinary surgeon with 25+ years experience, specialising in companion animal care. Holds unique Chad registration and maintains active involvement in marathon fundraising.
Michelle Reay
Student Veterinary Nurse
Trainee nurse currently developing clinical skills under senior supervision while completing professional qualifications.
Kristie
Receptionist
Experienced client services specialist with five years supporting both Diss and Harleston practices, managing appointments and client communications.
Jo
Receptionist
Long-serving receptionist with extensive local knowledge, providing continuity of service since 2014 through attentive client relationship management.
Rebecca
Receptionist
Harleston-based team member since 2017, combining office expertise with animal care enthusiasm to deliver welcoming front-of-house support.
Questions
Do you offer 24-hour emergency veterinary care?
Yes, we provide continuous emergency coverage 365 days a year with dedicated out-of-hours registration and onsite critical care facilities.
What pet healthcare plans do you offer?
Our Kloe's Klub membership provides structured preventative care with monthly payments covering vaccinations, parasite control, and routine check-ups.
Can I book appointments at both locations?
Both Diss and Harleston branches offer weekday appointments, with Diss providing Saturday morning consultations for urgent cases.
Do you treat exotic animals?
Our services extend to small mammals, rabbits, exotic pets, and occasional wild birds alongside traditional companion animals.
Are house visits available?
We accommodate home visits for end-of-life care and specific mobility requirements during daytime hours with prior arrangement.
