Business Details
12 Years
experience
Your Trusted Auto Repair Experts in Plymouth
Established in 2014 by brother and sister Sam and Sophie Burnett, Burnetts Autocare is a family-run independent garage in Stonehouse, Plymouth. We specialise in honest, affordable vehicle maintenance and repairs, offering MOT testing, servicing, and mechanical repairs to all makes and models. Our team combines technical expertise with a commitment to customer satisfaction, operating as a Servicesure Auto Centre and holding RMI approval. We provide a bespoke Hydroclean service using custom-built equipment, delivering carbon removal solutions to enhance engine performance.With over a decade of combined experience, including Sam's recognition as runner-up Apprentice of the Year in 2011, we maintain strict quality standards through professional workmanship and transparent communication. Our affiliation with The Motor Ombudsman and inclusion in the Servicesure network ensures customers receive nationally warranted repairs. We prioritise clear pricing structures, avoiding hidden costs while maintaining high-quality service delivery through continuous technical training and equipment innovation.
Services
Car Repairs
MOT Testing
Car Servicing
Clutch Replacement
Engine Diagnostics
Wheel Alignment
Hydroclean Service
Brake Repairs
Exhaust Replacement
Tyre Fitting
Details
- Year established: 2014
Highlights and features
- Family-run business with 10+ years combined automotive experience
- Servicesure-certified garage with nationwide warranty coverage
- In-house developed Hydroclean system for effective carbon removal
- RMI-approved technicians maintaining industry-leading standards
- Transparent pricing with no hidden extras or unexpected costs
Associations and certifications
- Servicesure Auto Centre
- The Motor Ombudsman
- RMI Approved
What people say
Reliable, quality, affordable work
Quick service, no hidden extras
Friendly, helpful garage
Not over priced
Definitely be back
Services
Car Repairs
We provide comprehensive mechanical repairs for all vehicle makes and models. Our qualified technicians handle everything from minor fixes to major engine work. Customers benefit from transparent diagnostics and competitive pricing with no hidden costs.
MOT Testing
DVSA-approved MOT testing conducted in modern facilities. We offer pre-MOT checks to identify potential issues and provide clear explanations of any required repairs. Competitive pricing applies for all vehicle classes.
Car Servicing
Manufacturer-spec servicing available for all brands using quality parts. Our service packages include oil changes, filter replacements, and comprehensive system checks. We provide service history documentation and warranty-compliant maintenance.
Hydroclean Service
Specialist carbon removal service using custom-built equipment. This two-hour process improves engine efficiency and reduces emissions. We offer this innovative service at competitive rates with proven performance benefits.
Clutch Replacement
Professional clutch replacement for manual vehicles using quality components. Our technicians diagnose wear patterns and replace associated parts where necessary. We provide post-repair testing to ensure smooth operation.
People
Sam Burnett
Head Mechanic and MOT Tester
Qualified MOT tester and lead technician with over a decade of experience. Recognised as runner-up Apprentice of the Year in 2011, Sam oversees all technical operations and quality control processes.
Sophie Burnett
Business Administrator
Manages administrative operations and customer communications. Sophie ensures efficient workflow between technical and client-facing teams while maintaining the business's financial records and compliance documentation.
Questions
What services do you offer for all vehicle makes?
We provide MOT testing, servicing, and mechanical repairs for all brands including Audi, BMW, Ford, Mercedes, Vauxhall, and Volkswagen.
Do you provide warranty coverage for repairs?
As a Servicesure Auto Centre, we offer nationwide warranty coverage for all major repairs and replacement parts.
How does your Hydroclean service benefit my vehicle?
Our custom Hydroclean system removes engine carbon deposits, improving fuel efficiency, reducing emissions, and enhancing overall engine performance.
Are your technicians qualified to manufacturer standards?
Our team meets manufacturer specifications through Servicesure affiliation, with DVSA-certified MOT testing and RMI-approved technical standards.
What are your opening hours for service bookings?
We operate Monday-Friday 08:30-17:30. Emergency repairs outside these hours can be arranged through our contact number.
Reviews (5)
Sarah Draco
Oct 26, 2021
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I have been using this garage for about 2 years now, needed a garage where I felt comfortable taking my car as I simply do not know anything about it and often feel garages can tell this.
Sophie (forgive me if I have the name wrong) always explains things to me with limited jargon so I understand and always gives me a clear price and options. My car is MOT & serviced with them each year, its a good price and if I have any issues, they always put it right. The lads working on the car always leave it clean and tidy, always carryout a good job, and are always nice and chatty. I had a recent issue
Sophie (forgive me if I have the name wrong) always explains things to me with limited jargon so I understand and always gives me a clear price and options. My car is MOT & serviced with them each year, its a good price and if I have any issues, they always put it right. The lads working on the car always leave it clean and tidy, always carryout a good job, and are always nice and chatty. I had a recent issue
Demon Slayer
Aug 16, 2021
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A good experience with Sam at Burnetts. I was recommended Burnetts Auto Care by a friend, gave Sam a call and booked our E Class in for the following morning. It needed two control arms and a wheel bearing fitted all on same wheel and the tracking done. Had the car trailed down at 8am the next morning and met Sam who looked round the car and listened to how I had done the damage. Sam explained that the work needing to be done could be completed by the end of day but they had staffing issues so it wont be ready till following day, this was not a problem for us so left the car and parts with him
Charlene Osborn
Apr 28, 2021
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Been using burnetts for the last 4 years, nothing is ever any trouble even when I'm panicking about the smallest thing with my car, they put my mind at rest, I've always felt well cared for by them. Being a driver with little experience of the mechanical side of cars i have experienced getting ripped off by other places in the past. These guys have kept my 55plate zafira on the road for me and it has been a reliable car for me and my family. Thankyou guys!
Alina Drizlionoka
Jan 19, 2021
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Driven into garage with an issue. They haven't done any testing or diagnos and decided to change coil pack and 4 sparks. I left garage still having the problem. My car has 3 sparks not 4, but they still charged me for 4. Even if the sparks sold in pack of 4 they should give me the spare one to me. Also, I priced matched the other garages and they ripped me off. I'm very disappointed, especially when this garage been recommended to me. Never will use them again.
John Stewart Jnr
Dec 29, 2020
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Cheers Sam for accommodating my needs and squeezing my car in for its annual MOT Despite being fully booked Always a pleasure knowing that your genuine and attentive to your customers Highly recommend your services Thank you once again 👍🏻
