Business Details
30 Years
experience
Trusted Insurance Services in Newcastle Upon Tyne
At Mechanical Breakdown & General Insurance Services, we have built a reputation over 45 years for delivering exceptional customer service and tailored insurance solutions. Our expertise spans claims administration, white-labelling, and data utilisation, supporting businesses in automotive, furniture, and home sectors. With trusted relationships with repairers nationwide, we ensure seamless claims handling and regulatory compliance.Our FCA-authorised team prioritises innovation, integrity, and a customer-first approach, empowering partners to streamline operations and enhance customer experiences. Backed by decades of experience, we provide scalable, compliant solutions that drive growth and trust.
Services
GAP Insurance
Car Warranties
Motorhome Warranties
Caravan Insurance
Claims Administration
Details
- Year established: 1996
Highlights and features
- We have over 45 years of experience in specialist insurance services.
- Our team is FCA-authorised and regulated for compliance and trust.
- We partner with nationwide repairers for efficient claims resolution.
- We invest in innovative systems for streamlined claims management.
- Our customer-first approach ensures transparent communication and tailored solutions.
Associations and certifications
- Financial Conduct Authority
What people say
Quick payment received
Seamless process
Reimbursed within 2 days
Excellent service provided
Organised and efficient
Services
Car Warranties
Our car warranties provide comprehensive coverage for mechanical breakdowns, ensuring peace of mind for drivers. Tailored to private customers and motor dealers, these warranties include flexible terms and fast claims processing. Backed by partnerships with rated insurers, we deliver reliable protection and seamless repair coordination.
Claims Administration
We manage end-to-end claims administration, from initial notification to resolution. Our FCA-regulated team ensures compliance, accuracy, and efficiency, reducing administrative burdens for businesses. With nationwide repairer networks, we facilitate swift repairs and reimbursements, prioritising customer satisfaction.
GAP Insurance
GAP insurance covers the difference between a vehicle's market value and the outstanding finance amount in case of theft or write-off. Designed for dealerships and customers, our solutions protect investments and simplify claims through transparent processes.
Motorhome Warranties
Specialised warranties for motorhomes, covering mechanical and electrical failures. These policies include nationwide repairer access, quick authorisation, and reimbursement within two days of completion. Ideal for private owners seeking reliable, long-term protection.
White-Labelling
Our white-labelling service enables businesses to offer insurance products under their own brand. This includes customised policies, sales materials, and integrated systems, enhancing customer offerings without internal complexity. Trusted by retailers like Bailey for seamless brand alignment.
Questions
How do I make a warranty claim?
Complete our online claim form with all required details and documentation. Our team will process your claim promptly, ensuring clear communication throughout.
What insurance products do you offer?
We provide car, motorhome, and caravan warranties, GAP insurance, and claims administration services, tailored for private customers and businesses.
Are you FCA regulated?
Yes, we are authorised and regulated by the Financial Conduct Authority (Reference Number: 306978) for compliance and customer protection.
Can businesses partner with MB&G?
Yes, we collaborate with dealers, distributors, and manufacturers through white-labelling, data utilisation, and claims management solutions to enhance their offerings.
How long does a claim take?
Most claims are processed efficiently, with reimbursements typically completed within two days of repair verification, depending on the complexity.
Reviews (4)
Tahir Ayub
Dec 19, 2021
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Proper scammers and fraud
Not worth the one star also
their technicians have been trained to lie
As to your face they tell you different then what the company emails you
Wouldn't purchase anything to do with this
As warranty doesnt matter with these lot
As they will not fix the problem
But lie to you making your fault
Beware of these scammers !!!!
Not worth the one star also
their technicians have been trained to lie
As to your face they tell you different then what the company emails you
Wouldn't purchase anything to do with this
As warranty doesnt matter with these lot
As they will not fix the problem
But lie to you making your fault
Beware of these scammers !!!!
Tom Bulman
Nov 16, 2021
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Reasonable policy price, and when I had to make a claim, the whole process was much quicker and easier than I expected. Brilliant service.
Les In Spain
Sep 03, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
I have had a motorhome warranty through this company for about 5 years now, and have had a couple of issues with a mechanical part breaking ( abs) and a refrigerator being beyond repair. On both occasions, the company completed their checks with my repairers and paid them directly extremely promptly.
Recommended.
I have had a motorhome warranty through this company for about 5 years now, and have had a couple of issues with a mechanical part breaking ( abs) and a refrigerator being beyond repair. On both occasions, the company completed their checks with my repairers and paid them directly extremely promptly.
Recommended.
Karjeevan Kaur Virdee
Aug 22, 2021
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Critical:Professionalism,Quality,Responsiveness,Value
Absolutely disgusting. Been over a year since my claim was made. I am having to contact the financial ombudsman in regards to my GAP claim as they are saying I need to contact my original insurers regards to an offer where they should actually be doing this themselves, this was confirmed by my original insurers.
Absolutely disgusting. Been over a year since my claim was made. I am having to contact the financial ombudsman in regards to my GAP claim as they are saying I need to contact my original insurers regards to an offer where they should actually be doing this themselves, this was confirmed by my original insurers.
