Business Details
Trusted Relationship Support Services in Scotland
We are Scotland's largest provider of relationship counselling, family mediation, and child contact centre services. Established to support individuals, couples, children, and families experiencing relationship difficulties, we serve over 45,000 people annually through a network of 21 Member Services across mainland and island Scotland. Our National Office in Edinburgh ensures quality assurance, professional development, and training for practitioners while advocating for relationship support at the governmental level. We operate under nationally agreed policies covering child protection, domestic abuse, confidentiality, and adult support, aligning with our commitment to equal opportunities and FairWork First principles. Our services prioritise children's rights, safety, and wellbeing, offering neutral environments for family mediation and supervised contact.Accredited by COSCA, College of Mediators, and Scottish Mediation, we combine decades of expertise with external validation to deliver trusted support. Through annual accounts, client feedback mechanisms, and transparent complaints procedures, we maintain accountability and continuous improvement. Our work extends to public education via blogs, videos, and community initiatives, addressing topics like seasonal affective disorder, parenthood challenges, and the power of community. With 99% of counselling clients recommending our services, we remain dedicated to fostering healthy relationships and resolving conflicts constructively.
Services
Relationship Counselling
Family Mediation
Child Contact Centres
Video Contact
Parenting Apart Sessions
Children's Counselling
Mediator Training
Counsellor Qualifications
Highlights and features
- We operate 41 child contact centres across Scotland
- 99% of counselling clients recommend our services
- Over 60 years' experience in relationship counselling training
- Accredited by three leading mediation and counselling bodies
- National policy influence ensures cutting-edge service delivery
Associations and certifications
- COSCA
- College of Mediators
- Scottish Mediation
What people say
Beneficial sessions
Improved family situation
Safe environment
Helped maintain relationships
Professional support
Services
Relationship Counselling
Professional guidance for relationship difficulties, available to couples and individuals regardless of relationship status. Our counsellors help explore communication patterns, resolve conflicts, and build healthier dynamics. With 99% client satisfaction, sessions focus on present challenges while considering past experiences and future goals.
Family Mediation
Neutral third-party facilitation for family disputes, particularly during separations. Mediators help create practical arrangements considering children's needs. 86% of clients report improved family situations through structured discussions that reduce hostility and establish workable agreements.
Child Contact Centres
Safe spaces for children to meet non-resident parents, with 41 locations nationwide. Staff provide supported/supervised contact and handover services, maintaining 99% client satisfaction. Centres prioritise child safety while facilitating meaningful parent-child relationships during family transitions.
Video Contact
Online contact sessions via webcam for geographically separated families. Trained supervisors facilitate virtual visits, with charges varying by location. This service maintains connection when in-person meetings aren't possible, ensuring continued family contact under professional supervision.
Parenting Apart Sessions
Guidance for separated parents navigating shared parenting challenges. Sessions focus on effective communication strategies and child-centred decision-making. The program helps parents maintain focus on children's needs during and after relationship breakdowns.
Questions
What family mediation services do you offer?
We provide neutral family mediation for separation issues, child arrangements, and intergenerational conflicts across Scotland with trained mediators.
How much do services cost?
Core counselling and mediation services are free. Video contact has variable charges depending on location and service provider.
What training programs exist?
We deliver accredited relationship counsellor and family mediator training, plus CPD events covering trauma, neurodiversity, and therapeutic approaches.
How to access immediate support?
Call our InfoLine 0345 119 2020 Monday-Friday 9:30am-4pm or visit our Family Support Page for urgent concerns.
Videos
Reviews (3)
Tilo Khetso
Nov 29, 2021
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Hello viewers I want to share a testimony on how my Dad was cured of HERPES Simplex Virus by Dr AKERE.i went to hospital but they gave me list of drugs like Famvir, Zovirax, and Valtrex which are expensive to treat the symptoms and never cured my Dad.I was browsing the Internet searching for remedy on HERPES, i saw comment of people talking about the good work of Dr AKERE on how he cured them from the deadly virus so i shown it to my Dad i we contact him,he gave us his words that my Dad we be okay once he take the herbal medicine he is going to prepare and send to him he we be okay, so we did the
Joseph Lochrie
Feb 08, 2020
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After being told in an agreement with my ex over contact that it would only be her bringing my child for drop off and pick up. It would appear that your south Lanarkshire branch have decided to change the terms and conditions of my agreement without my knowledge. It took me a number of weeks to trust that these people were doing the right thing by me. But all that trust is now gone as I was told any changes would be run by both parents. I will now be seeking legal advice on this matter and will be seeking somewhere else to hold contact.
Nchi Man
Sep 24, 2019
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I need to share my ministry with you which i will be doing it for youth and parents by cinducting seminar teaching through biblicalviews and good morals to the people so i need support
