Business Details
41 Years
experience
Bespoke Jewellery Design & Craftsmanship in Ipswich
Carats Jewellers has been designing, crafting, and selling high-quality jewellery since 1985. Our expertise lies in combining traditional craftsmanship with modern techniques to create bespoke pieces tailored to individual specifications. With an on-site workshop, we offer full transparency in our process, allowing clients to engage directly with our goldsmiths during the design and creation phases. We prioritise ethical sourcing, using recycled gold, silver, and platinum alongside hand-selected gemstones to ensure both sustainability and traceability. Our team brings over 125 years of combined experience, treating every commission with the same meticulous attention to detail as our first.We specialise in custom engagement and wedding rings, fitted bands, and remodelling heirloom jewellery to preserve sentimental value. Our services extend to repairs, pearl restringing, rhodium plating, and insurance valuations, all conducted to the highest standards. Customer satisfaction remains our cornerstone, reflected in our commitment to free consultations and personalised service. Located in Ipswich, we serve both local and national clients, blending artistry with technical precision. Our reputation for excellence is built on decades of delivering unique, high-quality pieces that resonate with individual stories and enduring elegance.
Services
Custom Jewellery
Jewellery Repair
Engagement Rings
Wedding Rings
Insurance Valuations
Engraving
Bespoke Design
Earrings
Necklaces
Bracelets
Details
- Year established: 1985
Highlights and features
- We have over 35 years of experience in bespoke jewellery design and crafting.
- Our on-site workshop allows direct collaboration with goldsmiths for custom pieces.
- We prioritise ethical sourcing, using recycled metals and traceable gemstones.
- Our team brings 125+ years of combined expertise in jewellery creation and repair.
- We offer free consultations to ensure your vision becomes a reality.
What people say
First class service
High standard of work
Family-run business
Skilled and helpful staff
Amazing result
Services
Custom Jewellery Design
We craft one-of-a-kind jewellery tailored to your specifications, using recycled metals and ethically sourced gemstones. Our on-site workshop enables direct collaboration with goldsmiths, ensuring precision and personalisation. Clients receive expert guidance from concept to completion, with adjustments made to align with budget and style preferences.
Jewellery Repair
Our repair services cover antique and modern pieces, including resizing, stone replacement, and pearl restringing. We prioritise preserving sentimental value by reusing existing materials where possible. Techniques like rhodium plating and polishing restore pieces to their original brilliance, ensuring longevity and wearability.
Engagement Rings
We design and manufacture custom engagement and wedding rings, including fitted bands that align seamlessly with existing rings. Clients can choose from a range of metals and stones or repurpose heirloom materials. The process includes wax models for trial, ensuring a perfect fit and aesthetic harmony.
Insurance Valuations
We provide detailed valuations for insurance purposes, documenting the specifications and worth of your jewellery. This service ensures accurate coverage for bespoke and inherited pieces, supported by our expertise in materials and craftsmanship. Valuations are conducted by experienced professionals with industry-recognised standards.
Engraving
Our engraving service adds unique inscriptions to jewellery, enhancing sentimental value. Using precision tools, we etch names, dates, or messages onto metals like gold, silver, and platinum. This service is ideal for commemorating milestones or personalising gifts with lasting significance.
Questions
What services does Carats Jewellers Jewellers offer?
We specialise in bespoke jewellery design, repairs, engagement and wedding rings, insurance valuations, engraving, and remodelling heirloom pieces using recycled materials.
Can I customise my jewellery design?
Yes, our on-site workshop allows direct collaboration with goldsmiths to create tailored pieces, including adjustments to existing designs or repurposing old jewellery.
Do you repair antique jewellery?
Yes, we undertake repairs for both modern and antique pieces, ensuring preservation of detail and integrity using traditional techniques.
What materials do you use?
We use recycled gold, silver, platinum, and ethically sourced gemstones. Clients may also supply their own stones or metals for custom projects.
What is your return policy?
Custom-made items are non-refundable, but we offer a satisfaction guarantee. For other items, please review our Returns & Refunds policy on our website.
Reviews (7)
Shirley Hj
Jan 04, 2022
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Friendly, knowledgable and took time to help me find the right kind of ring for an engraved personalised design. Did a great job, liaised with the engraver, and delivered in the timescale as discussed. Really great job Team Carat!
Deborah Claxton
Dec 23, 2021
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Wow!!! what an amazing shop and staff. I took all my broken and unwanted silver to Carats, they melted it down and Cheyanne hand made me 7 identical bracelets one for each of my grandchildren. The service and the attention to detail on the bracelets was far more than I was hoping for. The bracelets will something the grandchildren will have forever. I cannot thank everyone enough at Carats for their help with my beautiful bracelets.. I highly rate and recommend this shop. Thank you from a very happy customer.
Emma Cook
Oct 29, 2021
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I would be giving 1 star if based upon customer service. I was greeted with a sneer, I wanted a ring re sized. Judging by the way I was looked at I thought maybe a cat had dragged me in. After the rings were sneered at by a younger man, who did not acknowledge me once. He whispered in code 'well cz and silver...' After correcting him they were diamonds, still without any eye contact, barked the price at the older lady serving me. Now at this point I really should have taken my custom elsewhere. I was told around 3 weeks before they were ready but would get a call if they got it done earlier. I
Amba W.
Sep 07, 2021
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If I could give Carats 10 stars I would! They have done the most amazing job, resizing my engagement ring. It had to be reduced by 5 sizes, which I know is tricky, but you cannot even tell! Thank you so much! You have done a brilliant job and I couldn't recommend you enough!
Tracey Curtis
Feb 19, 2021
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Very quick ring resizing for me, let me know as soon as they received the item and when it was on route back to me. Will be reusing them again!
Charlie Reeves
Feb 06, 2021
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Absolutely thrilled with the amazing result and workmanship of resetting a stone into my mums ring, it was of huge sentimental value and my mum was so pleased and surprised with her late Xmas gift. Thank you so much
Jude Wood
Dec 14, 2020
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Professional and friendly staff. Work is of a very high standard and you can have all your own designs made there. They will also use stones or older jewellery and remake it into something more modern. I love this place.
