Business Details
24 Years
experience
Your Trusted Partner for Staff & Volunteer Management Solutions
Established in 2002, we have dedicated over two decades to revolutionising staff and volunteer management through innovative software solutions. Our flagship product, PAAM App, was developed by a team with 30+ years of industry experience, addressing the complex needs of event organisers, corporate entities, and educational institutions. Through continuous evolution since our inception, we've transformed from a basic online application system into a globally trusted platform, offering modular, scalable tools for recruitment, scheduling, and onsite management.Our commitment to technical excellence is evidenced by our ISO 9001, ISO 27001, and ISO 27018 certifications, while our client-centric approach ensures custom solutions tailored to specific organisational requirements. With cloud infrastructure meeting SOC 1/ISAE 3402, SOC 2, SOC 3, and PCI DSS Level 1 standards, we combine security with user-friendly design to deliver reliable, future-proof management systems.
Services
Staff Recruitment
Volunteer Scheduling
Event Management
Cloud Hosting
Custom Development
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of specialist experience in staff and volunteer management software
- Our ISO-certified development processes ensure security and quality compliance
- We provide integrated cloud and offline solutions for reliable operation
- Our team delivers custom modules tailored to specific organisational requirements
- We maintain 99.9% uptime with enterprise-grade cloud infrastructure
Associations and certifications
- ISO 9001
- ISO 27001
- ISO 27018
What people say
Saved time managing volunteers
Easy to learn and use
Fantastic customer service
Recruited more volunteers
Excellent turnout rate
Services
PAAM Offsite App
Our cloud-based recruitment platform streamlines staff and volunteer management from application to event completion. Features include automated communications, document management, and real-time analytics. The system handles deposits, qualifications tracking, and compliance checks while supporting multi-event coordination. Customisable exports facilitate payroll integration and regulatory reporting.
PAAM Onsite App
This standalone application eliminates spreadsheets during events with barcode check-in, shift management, and resource allocation. Available in cloud and offline versions, it tracks hours worked, manages equipment distribution, and generates compliance reports. Wireless connectivity supports simultaneous access across multiple devices for coordinated team operations.
Custom Development
We create tailored modules addressing specific organisational needs, including API integrations, branded interfaces, and workflow automation. Our developers implement custom data fields, reporting formats, and third-party system connections while maintaining platform security and performance standards.
Cloud Hosting
Our ISO 27018-certified cloud environment ensures 99.9% uptime with automatic backups and scalable resources. The UK-based data centre meets SOC 3 and PCI DSS requirements, providing encrypted storage, access logging, and regular security audits for regulatory compliance.
Add-on Features
Expand functionality with optional modules like automated reference requests, shift preference systems, and meal ordering. These integrations enhance user experience while maintaining data consistency across the platform, with features developed from client feedback and industry best practices.
People
Mark Hatchard
Founder
Founded PAAM Software App in 2003 after developing PAAM's initial version for DC Site Services. With 20+ years in event management software, he leads product development and strategic direction.
Rob Smith
Web Design & Software Development Director
Joined PAAM Software App in 2004, bringing expertise in scalable SaaS architecture. Oversees technical implementation of PAAM's cloud infrastructure and API integrations since 2019.
Questions
What is PAAM App's core functionality?
PAAM App manages staff and volunteer recruitment, scheduling, and administration through integrated cloud and onsite applications. It handles event logistics from initial applications to onsite check-in and post-event reporting.
How does PAAM ensure data security?
Our ISO 27001-certified infrastructure includes SOC 2-compliant cloud hosting with encrypted data transfers, regular vulnerability scans, and access controls meeting PCI DSS Level 1 standards.
Can PAAM work without internet access?
Yes, our NAS-based Onsite App operates offline with data syncing capabilities, while the Cloud App requires internet connectivity for real-time collaboration across multiple events.
What support options are available?
We provide 24/7 technical support, implementation assistance, and custom training materials. Our team offers both remote and onsite support for critical events.
How does PAAM handle event-specific requirements?
Our modular system allows custom add-ons like reference requests, meal ordering, and automated shift allocation. We implement bespoke fields and workflows tailored to your operational needs.
Reviews (5)
Soic Ostindiefararen
Sep 29, 2020
Report
We are using PAAM for the administration and recruitment of customers and professional crew for The Swedish Ship Gtheborg and we are very happy with it. The system makes it easy to communicate, both on an individual level as on group level. The system is easy to work with and can be adjusted to your specific wishes. For example, we have a build in payment system for our customers, which is very easy to manage.
Paul Blakey Mbe
Feb 19, 2020
Report
We are using PAAM to administer several Festival Angels teams at music festivals across the UK. So far the system is working great and is a vast improvement on other systems used. When you are working with a potential 200-300 volunteers at several events the PAAM software makes sense!
Mark Green
Oct 10, 2019
Report
Paam provided most of the functionality we needed to manage and clear our volunteers. We approached Hotbox to consider the levels of customisation available and we're delighted by the outcome of what we have. Our processes are made more efficient and our volunteers are happier.
Clare Woodcock
Jan 07, 2017
Report
Using PAAM has saved lots of time and confusion managing our volunteers through endless spreadsheets and google forms. We now have a fully function system that has made staffing our events so much easier. The team are super helpful and are quick to respond and adapt to what we need. Highly recommended.
Matt Hettle
Jun 25, 2016
Report
We were pleased to be involved at the very inception of the PAAM recruitment software package and were delighted with the speed that additional features we sought for our particular requirements were implemented. PAAM will again be our preferred recruitment system for the coming years
