Animal Trust

Business Details

Emergency

services

Trusted Veterinary Care in Ellesmere Port

Animal Trust is a not-for-profit veterinary social enterprise dedicated to providing accessible, compassionate, and high-quality pet care. With over a decade of experience, we operate 13 practices across the UK, including three 24/7 hospitals, offering general practice care, emergency services, and complex referral treatments. Our mission prioritises pets over profit, ensuring affordability through transparent pricing, free consultations, and reinvestment of profits into advanced equipment and team development. Accredited by the RCVS Practice Standards Scheme, we maintain rigorous clinical standards while addressing financial barriers through initiatives like our PawAssist Pet Health Plan. Our 24/7 emergency centres provide nonstop urgent care with a modest 79 supplement, and our referral services offer cost-effective alternatives to conventional specialist care.

By combining modern medical technology with ethical practices, we support over 100,000 pets annually, fostering trust through responsible antibiotic use and client-centred treatment choices. We welcome all pet owners without eligibility criteria, ensuring timely access to diagnostics, surgery, and chronic care. Our dedicated Quality and Compliance team, alongside a clinical board of frontline staff, drives continuous improvement in service delivery. Through online registration and smart systems, we streamline processes to enhance client convenience while maintaining clinical excellence. Our approach demonstrates that affordable veterinary care can coexist with innovation, compassion, and professional integrity.

Services

General Practice Care 24/7 Emergency Services Referral Care Vaccinations Pet Health Plan

Highlights and features

We provide 24/7 emergency veterinary care with transparent pricing.
Our free consultation policy ensures accessible general practice services.
We reinvest profits into advanced medical equipment and team development.
Accredited by the Royal College of Veterinary Surgeons Practice Standards Scheme.
PawAssist Pet Health Plan offers significant savings on medications and treatments.

Associations and certifications

RCVS Practice Standards Scheme

What people say

Compassionate care Affordable pricing 24/7 availability Expert staff Lifesaving treatments

Website

Update Listing

Services

General Practice Care

Our general practice services cover vaccinations, neutering, dental care, diagnostics, and surgery. With free consultations and transparent pricing, we provide day-to-day healthcare for pets, supported by modern equipment and experienced professionals. Services include chronic condition management, preventive care, and advanced treatments.

24/7 Emergency Care

Emergency services operate continuously across three hospitals, offering urgent treatment for critical conditions. A 79 supplement applies outside regular hours, with all other costs matching daytime rates. Services include trauma care, emergency surgery, and inpatient hospitalisation, staffed by dedicated specialists.

Referral Care

We provide cost-effective referral services for complex cases requiring CT scans, advanced surgery, or specialist diagnostics. Collaborating with referring vets, we offer affordable alternatives to conventional referral centres, ensuring access to lifesaving treatments without compromising quality.

PawAssist Pet Health Plan

This monthly plan covers annual vaccinations, parasite control, free prescriptions, and lab tests. At 19.50/month, it reduces costs for medications and diagnostics while complementing pet insurance. Benefits include no consultation fees and discounted diagnostic procedures.

Repeat Medication Service

Long-term medication requests are processed within seven working days, with options for collection or postal delivery. Quantity limits apply based on medication type, and periodic check-ups may be required. Online ordering through My Animal Trust streamlines prescription management.

Questions

How much does the PawAssist Pet Health Plan cost?

The PawAssist plan costs £19.50 per month, covering vaccinations, parasite control, and prescription savings.

Can I cancel my PawAssist subscription?

Yes, after the initial 12-month term, you can cancel via your online account.

What's the difference between PawAssist and pet insurance?

PawAssist covers routine care costs, while insurance handles unexpected illnesses or accidents. We recommend both.

Do you charge extra for emergency services?

A £79 supplement applies for out-of-hours emergencies; other fees match daytime rates.

Can I use referral services if my vet isn't local?

Yes, we accept referrals nationwide. Your vet must complete our referral form first.

Reviews (7)

Write a Review

James Duff

Dec 27, 2021 Report

Terrible experience. I got recommended this vets as they are a not for profit and are open for emergencies. We called for a quote on a C section for our french bulldog, which was affordable and said to call when she is in labour. Our dog went into labour and needed to be seen in an emergency as a puppy was a stuck, so we called this vets as planned. Bolton answered the phone and said that they were shut due to staff absence and covid. They said to call the Ellesmere Port branch which was further, but they could help us. The vet said it was an "emergency and needed to be seen straight away".
Ellesmere

Graham B.

Dec 12, 2021 Report

Phoned up tonight over dog being poorly but they were rude on the phone and hung up on my daughter and son in law saying it wasn't an emergency they have 6 dog's and a parrot and have spent thousands with them look at the photos and you be the judge !! Had to rush to another vet which kept her in they think it's a burst ulcer their dog is poorly and to be told it's not an emergency com'on it's not on to be spoken to like that it's meant to be a animal hospital they were so scared for the dog
Sorry for the photos I thought you can see them and judge for yourself what would you do in a situation

Gags Warwick

Nov 24, 2021 Report

TPLO Surgery - My German Shepherd completed ruptured her Crucial Ligament in her hind leg. I cant thank Vlad the Vet Surgeon and the Vet Nurses enough. Dropped Lottie off at 8.30am and she had already had her surgery by 10.45am. The Vet was very professional and explained the operation fully. Lottie had first class care, communication was brilliant throughout with an update Call from Vlad and the nurses. All medication that was prescribed was all included in the operation fee. I was very impressed and could not ask for a better service. Thanks for taking such good care of Lottie & if her other

Maggie Dootson

Oct 22, 2021 Report

On Wednesday morning we were booked in at 9am to say goodbye to our boy Billy who we recused as a pub he would of been 15yrs old in December . Unfortunately he became poorly . He was sick in the car and they girl that was in the check in desk to the right
Came out to our car where she carried Billy in she was so kind gentle and considerate sorry I didn't get your name . The vet we saw was Scottish and from Perth he was great with us and our Billy. It was a very sad day for us as a family but we cant thank you enough for all you did on Wednesday morning xx

Joanne Darwell

Oct 14, 2021 Report

Recently taken my dog Piper to be spayed. Excellent service and care beforehand when dropping Piper off. Kept updated during the day to inform me that the operation had taken place and everything was fine. Smooth and efficient pick up later in the day with aftercare information provided. Really pleased with the service and care provided.

Sharon Bucktrout

Sep 24, 2021 Report

Had a consultation booked for 11.30 13.10.21. Thinking we had given ourselves time to get there traveling from Barnsley we set off 9.15 am. Due to lots and lots of roadworks and traffic in general we were running about10 minutes late. I rang to let them know. It was 12.05 when we did arrive. . There were 2 assistants at the desk. One was very nice the other quite stern. The nice lady was going I think to see if we could be seen when the vets returned from lunch because of how far we had travelled. The other person just kept saying no to anything mentioned. Obviously I was upset and greatly annoyed

Ej B.

Sep 22, 2021 Report

I took my darling cat Daisy in on Tuesday for what I thought was going to be a scan but, following a detailed consultation with the vet became Euthanasia. The vet was absolutely brilliant, he didnt rush me at all and was really caring and gentle with Daisy even when she had passed away. Thank you guys.