Business Details
29 Years
experience
Professional Property Management Services Leicester
Established in 1997, Butlin Property Services Property Services has built a reputation as a trusted specialist in residential apartment block and private estate management across the East Midlands. Our team of 16 dedicated professionals, including managers qualified through the Institute of Residential Property Managers, combines expertise with personalized service. As a member of The Property Ombudsman Scheme, we maintain rigorous standards with annual accountant checks and client funds held in a dedicated Barclays Trust Account. We prioritise transparent communication, budget adherence, and prompt resolution of resident concerns while staying ahead of industry regulations.Our services extend to supporting Residents Management Companies with administrative requirements and advising developers on long-term management strategies. With offices in Leicester's Clarendon Park, we deliver cost-effective solutions that protect property values and enhance living standards. Our client-centric approach has fostered strong relationships with freeholders, developers, and resident associations, resulting in high referral rates. We remain committed to evolving with industry standards while maintaining the personal touch that distinguishes our service.
Services
Block Management
Estate Management
Maintenance Services
Insurance Management
Developer Consultancy
RMC Support
Annual Accounts Preparation
Health & Safety Advice
Details
- Year established: 1997
Highlights and features
- We have 28 years of specialist experience in residential property management
- Our team includes Institute of Residential Property Managers qualified professionals
- We maintain client funds in dedicated Barclays Trust Accounts
- We provide proactive compliance with fire safety and building regulations
- Our local Leicester-based team offers personalized block management solutions
Associations and certifications
- The Property Ombudsman Scheme
What people say
Excellent experience
Professional approach
Proactive problem-solving
Prompt resolution
Highly recommend services
Services
Block Management
Comprehensive management of residential apartment blocks including maintenance coordination, budget management, and resident communication. Our experienced team ensures compliance with regulations while maintaining property standards. We provide transparent reporting and proactive issue resolution to protect investment values.
Estate Management
Tailored management solutions for private residential estates covering grounds maintenance, communal area upkeep, and covenant enforcement. We implement cost-effective strategies while maintaining high environmental standards. Our local knowledge ensures compliance with Leicester City Council requirements and resident expectations.
Insurance Management
Specialist insurance services for residential developments including policy procurement, claims management, and risk assessment. We ensure comprehensive coverage while maintaining competitive premiums. Our team handles complex claims processes and provides regular policy reviews to adapt to changing requirements.
Developer Consultancy
Expert advice for property developers from planning stage through to occupied estates. We provide service charge budgeting, lease term recommendations, and long-term maintenance strategies. Our guidance ensures smooth handover processes and maximises property desirability while maintaining cost efficiency for future residents.
RMC Support
Comprehensive administrative support for Residents Management Companies including AGM organisation, accounts submission, and company secretarial services. We provide expert guidance on statutory requirements while acting as registered office address. Our support enables effective decision-making for leaseholder-owned management companies.
People
Nick Chatt
Director
MTPI-qualified director with extensive experience in residential property management. Specialises in complex regulatory compliance and client relationship management. Proven track record in resolving challenging fire safety certification issues for leaseholders.
Alex Lee-Bradley
Property Manager
MTPI-certified property manager with responsibility for multiple residential blocks. Recognised for effective project management of major renovations and balcony refurbishments. Maintains strong resident communication and timely maintenance delivery.
Ryan Lloyd
Director
Experienced director overseeing operational management of residential estates. Focuses on maintaining high service standards while ensuring financial accountability. Provides strategic direction for company growth and client service improvements.
Nikki Deacon
Accounts Admin
ATPI-qualified accounts administrator managing financial operations for multiple properties. Ensures accurate budgeting, transparent financial reporting, and compliance with accounting standards for client trust funds.
Anthony Norman
Accounts Manager
Senior accounts manager responsible for financial oversight of managed properties. Specialises in complex service charge calculations and annual accounts preparation for residential developments.
Questions
What areas do you cover?
We primarily serve Leicester and the wider East Midlands region, managing residential properties across urban and suburban locations.
How do you handle emergency maintenance?
While we don't offer 24/7 emergency services, we prioritise urgent maintenance requests and aim to resolve critical issues within 24 hours of notification.
What qualifications do your team hold?
Our management team includes professionals qualified through the Institute of Residential Property Managers and The Property Ombudsman Scheme members.
Can you assist with fire safety compliance?
Yes, we specialise in fire regulation compliance including certificate acquisition, risk assessments, and coordinating necessary remedial works with approved contractors.
How are service charges managed?
Service charges are managed transparently through dedicated client accounts with regular budget reviews and detailed expenditure reporting to leaseholders.
What support do you offer RMCs?
We provide full administrative support including AGM organisation, accounts submission, company secretarial services, and registered office provision for Residents Management Companies.
Reviews (7)
Zara J.
Dec 09, 2021
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Unfortunately I have been renting from Butlin Property Services for roughly a year. As a visually impaired and pregnant tenant, I have received nothing but discrimination from Kat Dawson and others within the team. The property, as confirmed by their contractors, are not built to last, with curry stains on the blinds from day one, which were never cleaned, while the landlord refused to replace and took 6 months to replace one set in the bedroom only. Once other things such as the bathroom, toilet and extractors started falling apart Butlin started showing their true colours and Kat's discrimination
L. B.
Aug 06, 2021
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Butlins is an awful company to deal with. They seem to never get anything done and their members of staff are really rude; especially Glen. Glen has no communication skills and makes up problems to make it look like he knows what hes talking about. Also, he is really unprofessional as he walks into rooms without permission and brings family members along to jobs.
Teresa Rodrigues
Jun 26, 2021
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Live in a building managed by butlin properties, very friendly and helpful! 10/10 would recommend to friends and family!
Jade Weston
Jun 07, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
Excellent customer service, always super speedy to respond! Genuinely great team in the offices. I only have good things to say about Butlin Proprrty Services. 100% would recommend to anyone considering swapping block management company
Excellent customer service, always super speedy to respond! Genuinely great team in the offices. I only have good things to say about Butlin Proprrty Services. 100% would recommend to anyone considering swapping block management company
Sarah Seaton
Jun 06, 2021
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Positive:Professionalism,Quality,Responsiveness,Value
The property I lived in was managed by Butlins and during the years I interacted with them (until I moved out) they were professional and efficient. The staff were always prompt and friendly in dealing with issues. I recommend them without reservation and will use them again if I ever need property management services in the future.
The property I lived in was managed by Butlins and during the years I interacted with them (until I moved out) they were professional and efficient. The staff were always prompt and friendly in dealing with issues. I recommend them without reservation and will use them again if I ever need property management services in the future.
Matthew Thomas
Feb 26, 2021
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Rented sometime ago and it was the worst experience of my life. I was forced to take my review down at the time but having seen recent poor reviews I feel like it must really be hit home how poor this company is. We lived in a basement flat with a faulty desiccator in the bathroom leaving to the toilet coming out of the shower when flushed flooding our bathroom with sewage this was reported almost daily and never fixed. Following from that our doors never shut properly to the building itself (flat doors were ok) but this led to a homeless man sleeping just outside of our property in the boiler
Lamb Spesh
Nov 14, 2020
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I live in a block of flats they manage. We have had people braking into our building through the front door which gets a quick fix until it happens again, there is no effort to make a lasting change. My post box has been broken into multiple times as have other residents, all in front of a CCTV camera - no action. My bike was stolen from the 'secure' bike shed in front of 2 CCTV cameras - i received a 'sorry your bike was stolen' reply email and i asked about increased security/code changes to make sure this doesn't happen to anyone else - no action. Then guess what, another residents bike was
