Business Details
31 Years
experience
Emergency
services
Your Trusted Insurance Partner in Doncaster
Established in 1995, One Call Insurance has built a reputation as a trusted insurance broker serving customers across the United Kingdom. Our extensive panel of insurance providers enables us to offer comprehensive coverage options including car, home, van, motorbike, business, travel, and pet insurance. With a commitment to transparency, we provide clear policy documentation and competitive pricing while maintaining UK-based customer service operations. Our team of professional advisors combines industry expertise with personalized support to ensure clients receive tailored solutions that meet their specific needs.Recognized through multiple industry awards, we demonstrate authority in risk management and insurance brokering. Through our 24/7 customer portal and live chat support, we maintain trustworthiness by offering accessible services with no hidden fees. Our community involvement through local charity partnerships further underscores our commitment to ethical business practices.
Services
Car insurance
Home insurance
Van insurance
Motorbike insurance
Business insurance
Travel insurance
Pet insurance
Life insurance
Mortgage services
Unoccupied home insurance
Details
- Year established: 1995
Highlights and features
- We offer access to a wide panel of insurance providers
- Our services are delivered through UK-based contact centres
- 24/7 customer support available through live chat and phone
- Transparent policy information with no hidden fees
- Award-winning insurance brokering expertise since 1995
Associations and certifications
- Financial Conduct Authority
What people say
Exceptional service
5-star reviews
Competitive pricing
Transparent policies
Efficient claims
Services
Car insurance
We provide comprehensive car insurance solutions with flexible options including temporary coverage, young driver policies, and pay-as-you-drive schemes. Our policies include free breakdown assistance and motor legal cover. With access to multiple insurers, we help customers find competitive rates while maintaining quality coverage.
Home insurance
Our home insurance products cover buildings, contents, and combined policies for standard and specialist properties. We offer coverage for holiday homes, landlords, and unoccupied properties. Our policies include tailored options for high-value items and specialist home requirements through our panel of insurers.
Business insurance
We provide tailored business insurance solutions including liability coverage, motor fleet policies, and professional indemnity protection. Our commercial offerings serve diverse industries with specialist products for contractors, haulage operators, and tradespeople. We offer cyber insurance and risk management support for modern businesses.
Travel insurance
Our travel insurance products cover domestic and international trips with options for single and multi-trip policies. We offer specialist coverage for adventure sports, high-value items, and pre-existing medical conditions. Our policies provide 24/7 emergency assistance and flexible cancellation terms.
Unoccupied home insurance
Specialist insurance for empty properties requiring enhanced protection. Our policies address increased risks associated with unoccupied homes through tailored coverage options. We provide quotes through dedicated agents who understand the unique requirements of vacant properties.
People
John Radford
Founder and CEO
Established One Call Insurance in 1995 and has led its growth from a local insurer to a national broker with over 650,000 customers. Under his leadership, the company has won multiple industry awards for service excellence.
Questions
What types of insurance do you offer?
We provide car, home, van, motorbike, business, travel, pet, and life insurance products through our panel of trusted providers.
How can I make a claim?
You can make a claim through our 24/7 customer portal or by contacting our claims team directly at 0203 738 7300.
Can I change my policy online?
Yes, you can manage policy changes through your online customer portal 24/7, including updating payment details and adding drivers.
Are you regulated by the FCA?
Yes, we are authorised and regulated by the Financial Conduct Authority for general insurance business (Firm reference number 302961).
Do you offer 24/7 customer support?
Our live chat support is available 24/7, with phone support available Monday-Friday 9am-5:30pm and reduced hours on weekends.
How do I get proof of no claims bonus?
You can access your no claims bonus proof through your online customer portal under 'View Documentation' in your policy management section.
Reviews (6)
Helen Allingham
Jan 29, 2022
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Have been with One Call a number of years for insurance. Always competitively priced and I liked the ease of uploading documents to their online portal. Just 4 stars due to the painfully slow chat when I needed to cancel the policy due to selling the car. It took 40 minutes, with many minutes between each reply. It could have been done in 10. A disappointing end to otherwise good service.
David Bedwell
Jan 27, 2022
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Very pleased with the service I received, which has always been good. I would recommend Lauren, who dealt with my call. She sorted my queries very efficiently, but then took time to clarify the rest of the cover on my insurance. I was very satisfied with the experience. Provided that you keep your prices competitive, I shall continue with One Call well into the future.
Ken Marks
Jan 25, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
I spoke to EN 2 today to renew my policy. She was very good and competent. She was able to review my policy and offer a cheaper one, saving me 40.00 for the year. I felt confident that I had the right policy for my needs.
I spoke to EN 2 today to renew my policy. She was very good and competent. She was able to review my policy and offer a cheaper one, saving me 40.00 for the year. I felt confident that I had the right policy for my needs.
Elizabeth Loeffler
Jan 15, 2022
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Positive:Professionalism,Quality,Responsiveness,Value
CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.
CR3 -I have car and buildings insurance arranged through One Call and have found their prices good and their chat line really excellent. The staff who answer queries do so promptly and intelligently, and give you the feeling that they care about their customers. I wish that all chat lines were as good as this one.
Shannon Dymond
Jan 14, 2022
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Absolutely shocking experience with this company. Was quoted an additional premium of over 300 just to change my address, bearing in mind I only had 2 months left on my policy. They wanted the money up front and when trying to speak to someone on the phone I was informed they only operated with live chat. The live chat suddenly disconnected and I then received an email that they were cancelling my policy. Save your money - do not recommend!
Tahir Talati
Jan 06, 2022
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As a customer of more than a few renewals I would expect some loyalty on their part to ensure they retain my custom. Unfortunately the scripted approach from Chris at One Call was far from having me feel valued or tailored to my needs. I am now in a 14 day period where I will be looking elsewhere for my renewal.
Considering they have no phone lines and limited overheads other than their claims team which is a 3rd party they should be a market leader on price, just a simple comparison search shows them to be lacking on even a pricing front - that too by over 30%.
Disappointed with the whole conversation
Considering they have no phone lines and limited overheads other than their claims team which is a 3rd party they should be a market leader on price, just a simple comparison search shows them to be lacking on even a pricing front - that too by over 30%.
Disappointed with the whole conversation
