Business Details
48 Years
experience
Emergency
services
Your Trusted Insurance Partner in Taunton
Established in 1978, Bruford & Vallance Insurance Services & Vallance Insurance Services has built a reputation as a trusted family-owned business dedicated to delivering personalized insurance solutions. Our team of Chartered Insurance Institute-qualified advisors specialises in a wide range of insurance products, including high net worth buildings and contents, historic properties, private car, commercial vehicle, and travel insurance. We prioritise direct client relationships, ensuring each customer receives tailored advice from a dedicated advisor familiar with their specific needs. With over four decades of experience, we combine deep industry expertise with a commitment to exceptional service standards, including same-day responses to inquiries and 24/7 claims support through partner insurers. Regulated by the Financial Conduct Authority, we maintain rigorous professional standards while offering comprehensive coverage options for both residential and commercial clients.Our focus on human interaction ensures clients receive clear, jargon-free guidance through complex insurance decisions. Backed by partnerships with leading insurers, we provide competitive policies that balance affordability with robust protection. Client testimonials consistently highlight our efficiency, helpfulness, and ability to exceed expectations in both service and pricing. From initial consultation to claims resolution, we maintain transparency and prioritise client needs throughout every interaction. This enduring approach has sustained our business through changing market conditions while maintaining 95% client satisfaction rates in recent surveys.
Services
Household Insurance
Private Car Insurance
Commercial Vehicle Insurance
Motorcycle Insurance
Travel Insurance
Historic Buildings Insurance
High Net Worth Insurance
Breakdown Cover
Tradesman Liability Insurance
Let Properties Insurance
Details
- Year established: 1978
Highlights and features
- Family-owned business with 45+ years of industry experience
- Chartered Insurance Institute-qualified advisors specialising in complex insurance needs
- Dedicated account management with consistent advisor contact
- 24/7 claims support through partner insurer emergency lines
- 95% client satisfaction rate based on recent independent surveys
Associations and certifications
- Financial Conduct Authority
What people say
Excellent
Efficient, helpful
Always helpful
Very efficient
Extremely helpful
Services
Household Insurance
Our household insurance policies protect residential properties against damage, theft, and liability risks. We specialise in standard home coverage while offering tailored solutions for unique properties. Clients benefit from flexible terms and comprehensive protection that adapts to changing needs.
Commercial Vehicle Insurance
Designed for business operators, this insurance covers commercial vehicles used for deliveries, trade services, and equipment transport. Policies accommodate diverse business needs with options for single vehicles or fleet coverage.
Historic Buildings Insurance
Specialist coverage for listed buildings and properties over 100 years old. Our policies address unique risks including subsidence, heave, and specialist repair requirements while maintaining compliance with heritage regulations.
Travel Insurance
Comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings. Available for single trips or annual multi-trip coverage with 24/7 assistance services included.
Breakdown Cover
24/7 roadside assistance for vehicle breakdowns, including emergency repairs, recovery services, and onward travel arrangements. Available as standalone coverage or combined with existing insurance policies.
People
Jason Mayled
Company Director
Cert CII qualified with 35+ years' experience, Jason specialises in historic buildings insurance and subsidence risks. He has directed underwriting strategy since 2003 and manages new house policies.
Andy Conduit
Household Scheme Manager
Cert CII qualified with 20+ years' experience, Andy manages motor and household accounts while maintaining IT systems. His expertise includes historic property underwriting and policy administration.
Melanie Shattock
Insurance Advisor
With 30+ years' service, Melanie provides insurance administration expertise across multiple departments. Her supervisory experience ensures smooth policy management and client support.
Kelly Francis
Insurance Advisor
Specialising in policy renewals, Kelly ensures competitive pricing through comprehensive market comparisons. Her client-focused approach maintains continuity during policy transitions.
Questions
What types of specialist insurance do you offer?
We specialise in historic buildings, high net worth properties, commercial vehicles, and tailored household policies. Our expertise extends to motorcycle, travel, and breakdown coverage.
How can I file a claim outside office hours?
Use your policy document's 24-hour insurer claims line. Emergency contact details appear in your documentation or on our website's Claims Numbers page.
Do you provide same-day service for urgent inquiries?
Yes, we respond to email and postal inquiries on the same working day. Telephone calls during office hours connect directly to our Taunton team.
How do you ensure continuity of service?
Each client has a dedicated advisor with a backup colleague familiar with their account, ensuring seamless support without repeating information.
Are you regulated by financial authorities?
Yes, we operate under Financial Conduct Authority regulation, ensuring compliance with strict professional standards for client protection.
Can I get insurance for unoccupied properties?
We offer specialist coverage for properties left vacant beyond 30 days, including tailored solutions for landlords and tenants.
