Business Details
28 Years
experience
Emergency
services
Trusted Letting Agents in Norwich
Established in 1998, Thompsons Lettings is a family-run letting agency serving Norwich and Great Yarmouth. Our business combines professional expertise with traditional values, specialising in residential, student, and HMO lettings alongside comprehensive property management. With over two decades of local experience, we maintain properties to the highest standards through our dedicated team of tradespeople. Our approach prioritises personal relationships, ensuring tenants and landlords receive tailored support throughout their tenancy. We offer 24/7 emergency maintenance services, reflecting our commitment to reliability and customer satisfaction.Our deep-rooted local knowledge enables us to provide practical advice on property locations and community integration. As an independent agency, we focus on long-term client relationships rather than short-term gains, maintaining transparency and efficiency in all our operations. Our team's extensive experience in Norfolk's property market ensures informed guidance for both residential and investment clients. We pride ourselves on combining modern lettings practices with the personal touch of a family business, creating a trustworthy and responsive service for all our clients.
Services
Property Management
Residential Lettings
Student Lettings
HMO Specialist
Maintenance Services
Details
- Year established: 1998
Highlights and features
- 20 years' experience managing properties in Norfolk
- 24/7 emergency maintenance service available
- Personalised service with direct tenant communication
- Family-run business with local market expertise
- Comprehensive property management from start to finish
Services
Property Management
Our comprehensive property management service covers maintenance, tenant relations, and property upkeep across Norfolk. With 20 years' local experience, we ensure properties meet high standards through regular inspections and prompt repairs. Our dedicated team of tradespeople provides reliable solutions for landlords seeking hassle-free property oversight.
Residential Lettings
Specialising in residential lettings, we match tenants with quality homes in prime Norwich locations. Our local expertise helps clients find properties that suit their lifestyle needs. We streamline the letting process with transparent communication and thorough tenant vetting for landlords' peace of mind.
Student Lettings
We offer modern student accommodation near UEA with flexible room and house share options. Our personal approach ensures students receive direct support throughout their tenancy. Local knowledge helps newcomers settle in safely and access essential services with ease.
HMO Specialist
Our HMO specialist service provides end-to-end management for buy-to-let investors. We handle property compliance, tenant coordination, and maintenance to maximise returns. Expert guidance ensures landlords meet regulatory requirements while maintaining profitable investments.
Maintenance Services
24/7 maintenance support addresses urgent property issues promptly. Our vetted tradespeople deliver quality repairs and routine maintenance to preserve property value. Regular servicing of electrical, plumbing, and garden areas ensures tenant satisfaction and landlord compliance.
People
Duane Thompson
Managing Director & Property Expert
With over 20 years in Norfolk's property market, Duane leads our team with expert knowledge of local letting regulations and investment opportunities. His hands-on approach ensures quality standards across all managed properties.
Dylan Thompson
Operations Manager
Dylan oversees daily operations, ensuring smooth coordination between tenants, landlords, and maintenance teams. His organisational skills maintain efficiency across our property management services while upholding family business values.
Michelle Bagnell
Lettings Administrator
Michelle manages administrative processes with attention to detail, ensuring accurate documentation and timely communication. Her organisational expertise supports seamless transactions between landlords and tenants across our service areas.
Jodee Lemmon-Brown
Maintenance & Lettings Coordinator
Jodee coordinates maintenance services and lettings logistics, combining practical knowledge with customer service skills. Her proactive approach ensures prompt resolution of property issues and smooth tenant transitions.
Questions
What areas do you cover?
We specialise in Norwich and Great Yarmouth, offering local expertise in these key Norfolk locations.
Do you manage HMO properties?
Yes, we provide specialist HMO management services including compliance, maintenance, and tenant coordination.
Are student properties available near UEA?
We offer modern student housing close to UEA with 3-8 bedroom options available from November 2026.
What maintenance support do you provide?
Our 24/7 maintenance service handles emergencies with prompt response from qualified tradespeople.
How do you support first-time landlords?
We guide new landlords through regulations, pricing strategies, and tenant management with expert local knowledge.
