Car Supermarket Newcastle

I purchased a 2021 vehicle from CarSupermarket in January. Within just three months, dashboard warning lights appeared. When I contacted the service team, I was informed that I would need to pay a non-refundable 75 inspection fee, plus additional costs for any repairseven though the fault arose so soon after purchase.

Despite explaining the issue, both the service team and the service manager declined to assist without this payment. I raised the matter with customer service, but unfortunately, the response was the same.

After the inspection (which I paid for), I was informed that the vehicle was completely dry of oil and had some minor oil leaks. This was especially concerning as the car had only been driven approximately 1,000 miles since purchase and had received a dealer service just four months earlier. Shockingly, the service manager claimed this was a maintenance issue and stated that oil should be replaced every 23 monthssomething I have never encountered or been advised of when owning similar vehicles.

Given the circumstances, I have now reported the issue to Trading Standards and am initiating a Section 75 claim through my credit card provider.

In my view, this handling contradicts the principles of the Consumer Rights Act 2015, which states that products must be of satisfactory quality, fit for purpose, and as described.

Based on my personal experience, I cannot recommend CarSupermarket and advise other potential buyers to proceed with caution.

My husband bought his car from the Newcastle Car supermarket around a year ago and was very happy with the service so I didnt hesitate to look for my next car there. Ronnie and the team have been fantastic start to finish.
Great advice and friendly service. They even went out of their way to have my car ready at short notice. 100% would recommend.

I recently purchased my second car from the car supermarket and I highly recommend them, as I have been suggesting them to everyone I talk to. The process is very straightforward, the prices are excellent, and the staff are always willing to address any queries. My advisor, Mark, from the Northshields branch, has been outstanding, closely monitoring everything from the start, ensuring a smooth experience.

Thank you to Lewis and Lewis for helping sort out new car today. Ordered our car from Hull from lovely lady called Summa. Delivery arrived in less than a keek to these guys and they sorted the rest out for us. Free coffee really helps. No haggling, no drama and all the car.

I had the pleasure of interacting with Christopher Key for my purchase, and he was very helpful, knowledgeable, and friendly, making me feel at ease.
He kept me updated via email regarding the transportation of my vehicle.

I also spoke with him over the phone, and he was very helpful in setting up an appointment for me to collect my new car. This company and its staff are the best I have dealt with for a purchase, and everything went smoothly.

I highly praise Christopher Key for his assistance, and I would like to thank him again for his help.

Not yet completed my purchase of a "new car"..but i can not fault the staff at North Shields. All very polite and accommodating. I ordered 1st car - a Ford Edge, but it was huge, Bought the 2nd "blind" - Toyota C-HR a week ago, but i can not get away with it. So i am in the process of buying a 3rd & final car (14 day cooling off period) - Mercedes GLA, and nothing seems to be a bother. Making this stressful time much easier for me (although it is probably a mare for them). Thank You so much to Steve, Dave and Lewis (all guys i have dealt with). Would highly recommend.
A welcome change to the terrible

Fabulous service. I ordered a car, but had to cancel. No pressure from these guys to change my mind and the deposit was refunded the same say. I will certainly consider them when I'm ready to change my car.

Brilliant service from the first call to me having my car delivered... Communication was fantastic everything explained and all staff were really helpful!! Lewis did an amazing job in getting my car ready and Joe a fantastic job in sourcing my car at the Newcastle branch and finding me a perfect fit getting the whole process going! Highly recommended and aftercare has been just as good as the start of the sales process thank you!!

Hi there,Today I am very happy as I am the new ownerish of a Audi A3 a car I have wanted for some time now…Jacob the man who helped me through the process was absolutely brilliant very easy going and made everything to my understanding..Exceptional service from himself.I wish the best to him and his family and Thankyou to the company for making this happen.

Really pleased with the service I've been provided from CarSupermarket they make the whole process extremely easy and respond very fast.
Absolutely nothing negative to say & a special thanks to Ben.

I just wanted to share that I've had great service from the North Shields branch. I felt under no pressure but did find I car I loved. The purchase was made easy and seamless by the helpful, friendly staff and I love my new car. Special thanks to Lewis and David

I wouldn’t buy another car from them, we purchased the Seat Ateca from salesman Steve. The car went back after a week with the oil light coming on and then shortly after the battery died completely requiring replacement. Steve was contacted to discuss changing the car after the issues and said he would need to speak to his manager. We never heard back and I could never get through to him. For this reason I wouldn’t recommend to anyone.

Great service from Ben love the car. Was messed around by another garage and was at my wits end. Ben was very understanding. I had my own finance and there was no pushy salesman talk. I did take the warranty as it was worth it for what it covers over 3 years and gives me piece of mind. Couldn’t be happier would recommend.

Recently purchased a car from Carsupermarket.com and couldn’t be happier with the car. The process once car has been selected etc is very quiet, but behind the scenes the car is going through all the prep etc ready for you to collect or have delivered. I had mine delivered and it was free and the service was great. It was all very professional and time was taken to ensure I was happy with the vehicle before they released it into my ownership. Steve from the delivery company was great help and super friendly and professional. I cannot fault the process of purchasing my new car. 10/10 service and