Business Details
3 Years
experience
Your Trusted Partner for Travel Insurance Claims Solutions
Rightpath Claims is a specialist third-party claims administration (TPA) company appointed by insurers to manage travel insurance claims on their behalf. With a focus on delivering the highest level of customer service, we act as a trusted intermediary between insurers and policyholders, ensuring claims are resolved efficiently and empathetically. Our team operates with professionalism, aiming to return calls within 30 minutes and address correspondence within five working days.We prioritise transparency, prompt communication, and adherence to industry standards, working closely with insurers to maintain cost containment and accurate management information. Our services are built on a foundation of experience, technology-driven efficiency, and a commitment to resolving claims smoothly and fairly.
Services
Travel Delay Claims
Medical Curtailment Claims
Trip Cancellation Claims
Personal Possessions Claims
Baggage Delay Claims
Details
- Year established: 2023
Highlights and features
- We guarantee prompt service with calls returned within 30 minutes.
- Our team combines experience with technology-driven efficiency for accurate claims handling.
- We prioritise transparency and clear communication throughout the claims process.
- We work closely with insurers to maintain cost containment and detailed management information.
- Our approach ensures empathy and professionalism in resolving claims fairly.
What people say
Prompt service
Empathetic approach
Efficient resolution
Professional team
Clear communication
Services
Travel Delay Claims
We handle travel delay claims for policyholders facing disruptions, covering benefit claims or additional expenses incurred due to transport delays. Our process requires documentation such as delay confirmation and booking invoices to assess eligibility. Claims are typically resolved within five working days, with settlements transferred directly to bank accounts.
Medical Curtailment Claims
Our medical curtailment service supports claims for emergency medical expenses or trip abandonment due to illness or injury. Policyholders must provide medical reports, hospital discharge details, and receipts for incurred costs. We ensure timely resolution, prioritising hospitalisation cases and curtailment-related expenses under policy terms.
Trip Cancellation Claims
We process trip cancellation claims arising from unforeseen circumstances like medical emergencies or transport provider failures. Required documents include cancellation invoices and proof of travel dates. Our team assesses claims promptly, ensuring refunds align with policy coverage and minimising financial impact on policyholders.
Personal Possessions Claims
This service addresses claims for lost, stolen, or damaged personal items, including emergency passport costs. Policyholders must submit police reports, receipts, and evidence of ownership. We evaluate claims based on documented proof, offering compensation for verified losses while adhering to policy exclusions and limits.
Baggage Delay Claims
We manage claims for baggage delays, covering emergency purchases until luggage is recovered. Required documents include Property Irregularity Reports (PIR) and receipts for essential items. Our process ensures swift reimbursement, with settlements processed within five working days of receiving complete documentation.
Questions
What documents are required to file a travel delay claim?
You need a policy schedule, booking invoice, delay confirmation from the transport provider, and bank details for settlement.
How long does it take to process a medical curtailment claim?
Claims are typically assessed within five working days of receiving all required documentation.
Can I submit scanned documents for my baggage delay claim?
Yes, but files must be under 2MB and in PDF or JPG format without compression.
Does Rightpath Claims handle overseas payments?
Overseas payments depend on insurer instructions, but UK-based policies typically avoid them due to higher costs.
What happens if I miss the 30-day deadline to notify a claim?
Notify us as soon as possible; delays may affect coverage unless justified and non-prejudicial to the claim.
How are bank details protected during the claims process?
Account numbers and sort codes are encrypted with 128-bit AES and accessible only to authorised accounts team members.
